Transfer Quito → Papallacta (solo andata / andata e ritorno)

We booked a transfer for 2 people from Quito to Papallacta and then back to the airport in Quito. The driver was on time for the first transfer. That said, the vehicle had no designation as a shuttle and was not in great shape. What I mean by that is that the seatbelt was broken, the inside of the vehicle was falling apart, and the side mirror was taped in place. The driver was a bit chaotic in how he was driving, however, we've been to dozens of countries and can appreciate that each place has it's own 'style'. We were dropped off, thankfully without incident. We requested a different vehicle for the return trip and were told there were no other vehicles available unless we wanted to pay more money and that we had requested a sedan. There was no part of the process where we were able to request or confirm a specific type of vehicle. (you can go to their website and verify this!). We paid $276 USD for the round trip (our bad for not checking out all the options before paying this crazy amount, as it can definitely be done for less money). The contact told us we needed to have the same vehicle and driver for the return trip. On the return, the driver was 45 minutes late, with ZERO communication. We had a flight to catch and we planned a cushion of time, but not this much time. We reached out to the company multiple times to get an update on the driver before we finally got a response. The driver showed up and told us that he had nearly been mugged and then the coordinator of our trip told us that the delay was due to heavy fog. We will never know what the truth of it is. The driver never communicated to either the company or to us about being late, which caused unnecessary stress. Same vehicle and same chaotic (somewhat worse) driving. We got to the airport with only a 5 minute cushion before boarding our flight. (we planned the transportation to be at the airport 2 hours early). Book with caution and ask all the questions: Refund, type of vehicle, duration of trip, etc.

We really congratulate the professionalism of this company, it was an unparalleled experience totally safe very reliable, I recommend it 100% as I have registered it as my favorite supplier for my next trips to Ecuador. Greetings

We used Go 4 Shuttle to get to Quito to Banos and back. They were easy to communicate with and were able to accommodate us even when plans changed. The drivers were very friendly and on time to pick us up at our hostels. If you are looking for an easy way around, I highly recommend this service. The service back to Quito was a few days later after arriving and it was no problem at all to arrange.

We did several aeroport-city and back transfers, city and ecuator tour and Banos with the same company. Highly recommended!

I hired them for driving us around from Quito to Riobamba to chuglican back to Quito. We meet Maria at the airport hotel I pay in advance. the car shows up and it’s 20-ish-year-old kid in a Subaru type of vehicle that was not in great shape. You could tell the vehicle was fairly old. the kid locks our bags and keys into the car! So we’re sitting there for about half an hour while the alarm is going off for the car while they’re trying to put a hanger through the window to open the door. It was something out of a Griswolds family vacation.and then my 14-year-old son noticed that smoke was coming out from under the hood. I told Maria what I thought about the car and immediately she hooked us up with Hector in a full-size passenger van who was awesome. They even sent me a picture of the full-size passenger van that I was going to get. That’s not what showed up in the morning. They really need to be a little bit more professional. In retrospect considering the length of the drive and the roads, that car was not fit for our journey. I never saw a vehicle with tourists doing similar routes that were being transported in the type of vehicle that kid showed up in.

We are a group of five girls and spent 3-4 days with Ricardo for transfers around Quito/Banos/Puerto Masahualli. He was very knowledgeable and genuinely cared about our well being. We were hiking the Quilotoa rim and got caught in a hail storm and he was so worried; we all felt very bad for worrying him like that. We added a few legs to our trip along the way and each time he gave us very fair pricing.