Tradizione di Puglia: Pane di Altamura e sassi di Matera da Bari

Dear Guest, your feedback is honestly surprising. Please note that our office is closed on Saturdays, but this does not affect the tour operations, which start regularly at the scheduled time. Arriving at 8:30 for a tour that begins at 9:00 is your personal choice, not a failure on our side. Despite this, our driver still assisted you and allowed you to wait comfortably inside the van before departure. What is even more inappropriate is that you left a one-star review not based on the quality of the tour itself, but solely because the office was closed before the starting time. This is misleading and does not reflect the actual service provided. Furthermore, we find it important to point out that the vehicle was left in poor condition after the tour, showing a lack of respect for our work and for the staff who strive to keep everything clean and comfortable for all guests. Reviews should be fair, relevant, and based on the real tour experience—not on personal expectations that fall outside the service provided. Kind regards, Dreams for Tourists Team 😒😒😒😒😒😒

Thank you for your feedback. We would like to clarify a few important points: the guided tour was offered to you, but you chose not to include it. As clearly stated in the description, a written guide is provided instead. Additionally, we included an extra stop at the Gravina aqueduct bridge, which is not always guaranteed, and we also offered you coffee during the tour, which was declined. Regarding the other services mentioned, they were available, but some were not used by choice. For full transparency, we will also attach the WhatsApp message where the guided tour was declined, as proof of what was agreed. We are glad to hear that you appreciated the driver, and we remain committed to improving our service and ensuring clarity for all our guests.

Hi there, thank you for sharing your feedback and I’m sorry the experience didn’t meet your expectations. We moved the tour to the evening for guest safety: Matera was forecast to reach around 40°C that day. We notified guests three days in advance and offered either a reschedule or a full refund; you chose to join the evening departure. To be fair, we also kept the daytime price, even though our night tour normally costs significantly more. Regarding the format: this experience is advertised as driver-escorted with free time at each stop. The guide provides orientation and tips at drop-off points so guests can explore comfortably and at their own pace. That said, we will add clearer spoken summaries (not just the PDF) and printed maps to make information easier to follow while walking. On timing, the group departed at 17:00 and returned around 24:00 (approximately 7 hours), which is within the stated 7–8 hour window; actual duration can vary slightly with traffic and site crowding. We’ve reminded our team to keep commentary in clear English throughout and to drive smoothly within legal limits on the return journey. We truly value your input because it helps us improve. If you’d like, please contact us directly so we can review your case and arrange a goodwill gesture. We hope to welcome you back for a fully satisfying experience.

Thank you for your message. We are truly sorry that your experience didn’t go as planned. Unfortunately, our driver had a sudden health issue, which forced us to cancel the evening tour to Matera and Altamura. We understand how disappointing this must have been, especially since it was the one activity you were really looking forward to. Please note that we processed a full refund for your tour, and throughout the situation, we did our best to offer you alternative solutions — including two different tour options on the same day — which were kindly declined. While this situation was unexpected and beyond our control, we sincerely apologize for the inconvenience and hope to have the opportunity to welcome you again in the future, under better circumstances. Warm regards, Dreams for Tourists Team

Thank you for your message. We are truly sorry that your experience didn’t go as planned. Unfortunately, our driver had a sudden health issue, which forced us to cancel the evening tour to Matera and Altamura. We understand how disappointing this must have been, especially since it was the one activity you were really looking forward to. Please note that we processed a full refund for your tour, and throughout the situation, we did our best to offer you alternative solutions — including two different tour options on the same day — which were kindly declined. While this situation was unexpected and beyond our control, we sincerely apologize for the inconvenience and hope to have the opportunity to welcome you again in the future, under better circumstances. Warm regards, Dreams for Tourists Team

Thank you for your feedback. We’d like to kindly clarify that this was not a guided tour, as clearly specified in the description and on the information leaflet we provide to all our guests. It is a “drop-off and explore on your own” experience, giving you the freedom to visit at your own pace. We always do our best to provide detailed information in advance, and we also explained that the San Giorgio al Paradiso site was unfortunately unavailable today due to a temporary issue. It’s possible there was a misunderstanding due to the language barrier — we’re sorry if anything wasn’t clear, and we truly appreciate your understanding. Please feel free to reach out if you have any questions or need further clarification.