Tour di 3 giorni a Machu Picchu presso Sacred Valley e Rainbow Mountain

⭐☆☆☆☆ 1/5 I rarely leave negative reviews, but I feel obligated to share my experience so other travelers know what to expect. I booked a multi-day Peru package with SAP because I wanted a stress-free, organized experience. Instead, the most important part of the trip—visiting Machu Picchu—became a stressful and frustrating ordeal. The biggest issue was that Machu Picchu tickets were not secured in advance. This was only communicated when options were already becoming limited. As a result, I was forced to change plans and line up at approximately 3:00 AM in an attempt to obtain tickets myself. This is not something a traveler expects to be doing after paying for a guided tour package. Because of the ticket situation, I also missed part of the Sacred Valley itinerary that I had paid for. I had to constantly follow up to find out what was happening, what the plan was, and where I was supposed to be. Communication was often late, unclear, and changed multiple times. At one point I was told I would meet a guide near my hotel, only to later be told to meet elsewhere. Throughout the process, I felt like I was managing the logistics myself rather than being guided by a tour company. What made the situation even more disappointing was the complete lack of communication regarding compensation or any meaningful attempt to make things right. After the itinerary was disrupted, I was essentially told to spend the extra days wandering around Aguas Calientes while waiting for another opportunity to visit Machu Picchu. There was no proactive outreach, no clear plan, no alternative activities offered, and no discussion about reimbursement for the portion of the tour I missed. For long stretches, I was left waiting without updates and had to repeatedly initiate contact myself. When travelers book organized tours, they are paying for convenience, expertise, coordination, and peace of mind. I paid a premium specifically to avoid the stress and uncertainty of handling these logistics on my own. Unfortunately, I received the exact opposite experience. Instead of enjoying my vacation, I spent a significant amount of time chasing updates, worrying about ticket availability, adjusting plans, and trying to figure out what was happening next. To be fair, I was ultimately able to visit Machu Picchu, and Peru itself was absolutely beautiful. However, the amount of stress, confusion, poor communication, and lack of accountability significantly diminished what should have been a highlight of the trip. I believe SAP should provide compensation or a partial refund for the missed portion of the itinerary and the inconvenience caused by the failure to properly manage and communicate the ticket situation. Based on my experience, I cannot recommend this tour company.

It was spectacular, exceeded my expectations!

Everything perfect! The staff at SAP Adventures were super attentive and cared for everything with affection, from the beginning of the conversation to the end. We went with the guide Luiz Alberto, a super friendly, fun and full of knowledge about the history and curiosity of the locals.

Excellent experience, I loved drmais!!! I recommend.

Excellent service, everything very explained and very well structured!!

Amazing experience!!! the guide Louis is fantastic!!

We had a wonderful experience with this tour company. The communication was fast and clear, and everything was well-organized from start to finish. The guide was professional, friendly, and very knowledgeable about the local history and culture. Transportation was comfortable, the timing was well planned, and we always felt safe throughout the trip. I highly recommend this company to anyone visiting Cusco. Thank you for making our trip unforgettable!

Great agencies pretty flexible and welcoming; our tour guide Paul is super responsible and energetic! Highly recommend

Very pleased with SAP adventures and their organisation of my trip. I was meant to do the Salkantay 5 day excursion but was ill at the last minute and they were very accommodating in offering to change my itinerary or refund the money. Instead I did two day trips (Humantay and Rainbow Mountain) and the 2 day train excursion to Machu Picchu. IN fact this was the highlight of my trip and just what I needed after being ill. They were professional, communicative and pleasant to deal with and the trip was good value for money so I would recommend using them again!

Overall, had a great time our trip to Machu Picchu with our tour guide was the best she showed us. Everything gave us so much information was knowledgeable of the of the area in the pathways to go and we took amazing photos.