Playa del Carmen Jungle Adventure ATV Zipline e Cenote
Descrizione
Pronti per l'ultima esperienza nella giungla Maya? Il nostro tour ATV, Zipline e Cenote combina adrenalina e natura come nessun altro. Cavalca sentieri accidentati su potenti ATV, sorvola la giungla su zipline emozionanti e nuota in uno splendido cenote turchese. Offriamo trasporto di andata e ritorno, guide esperte e tutte le attrezzature di sicurezza necessarie per garantire un'avventura sicura ed emozionante. Inoltre, goditi un delizioso pranzo per fare rifornimento. Non perdere questa esperienza unica! Prenota ora e preparati per l'avventura di una vita!
Opzioni del tour
Punti salienti
Cosa è incluso
Luoghi e orari di ritiro
Offriamo il servizio di trasporto di andata e ritorno da Cocobongo Playa del Carmen e hotel sulla riviera Maya nella zona tra Puerto Morelos e Cancun L'orario di prelievo sarà confermato un giorno prima del tour.
Valutazioni dei viaggiatori
Informazioni importanti
- Sconsigliato in gravidanza
- Adatto a tutti i livelli di forma fisica
- Ricorda che pagherai la tassa di 35 USD a persona(Obbligatorio)
Recensioni(23)
Overall the experience was wonderful. Everything was well organized from arrival to departure. The lunch provided is also pretty good. The staff is very attentive and friendly.
Thank you very much for sharing your experience. We are delighted to hear that you enjoyed the organization of the tour, the quality of the lunch, and the attentiveness of our team. Comments like yours motivate us to continue providing excellent service. We look forward to welcoming you again on another adventure. Thank you for choosing us!
I had an incredible experience on this adventure tour in the jungle. From the beginning, the staff was very kind and organized. The ATV ride was full of adrenaline, traversing paths surrounded by nature and spectacular landscapes. The zip lines were among the best, very safe and exciting, with stunning views of the jungle. Afterward, ending in the cenote was perfect; the crystal-clear and cool water made the entire experience even more special and relaxing. Everything was very well organized, the equipment in excellent condition, and the guides were always attentive and entertaining. It is undoubtedly an activity I recommend for those seeking adventure, fun, and contact with nature in a single tour. I would definitely do it again!
¡Muchas gracias por compartir tu experiencia! Nos llena de alegría saber que disfrutaste cada parte de la aventura, desde la adrenalina de los ATVs y las tirolesas hasta el momento relajante en el cenote Nuestro equipo siempre trabaja para brindar una experiencia segura, divertida y bien organizada, así que tus palabras significan muchísimo para nosotros. Fue un placer acompañarte en esta aventura en la selva y esperamos verte muy pronto para vivir otra experiencia inolvidable. ¡Gracias por recomendarnos!
Experience was great all The guys were friendly and nice! However who ever the person is that sends you the confirmation by text for the pick up is horrible and should be fired! Per the what’s app his name is Carlos Fernando I don’t think he has anything to do with the actual place here. Besides that everything was great.
Thank you for sharing your experience with us. We’re very glad to hear that you enjoyed the activity and that our on-site team provided you with good service. We sincerely apologize for the situation you mentioned regarding the pickup communication. We take your feedback very seriously and will review what happened internally to improve this process and prevent it from happening again. We truly appreciate your feedback, as it helps us continue improving. We hope to have the opportunity to serve you again and provide you with a completely excellent experience from start to finish.
A truly extraordinary experience from start to finish. From the first contact with the agency, the attention was friendly, professional and very organized, giving us confidence at all times. The tour was amazing: the ATVs were fun and well-guided, the zip lines exciting and safe, and the cenote just spectacular, perfect for cooling off and enjoying nature. The team was always attentive to every detail, making sure we all had a safe and memorable experience. Without a doubt, it is an activity that exceeds expectations and I highly recommend it.
Muchísimas gracias por tomarte el tiempo de compartir una opinión tan completa y positiva! Nos llena de alegría saber que tu experiencia fue extraordinaria de principio a fin. Para todo nuestro equipo es muy importante brindar un servicio atento, profesional y bien organizado, así que leer que logramos transmitirte confianza desde el inicio significa mucho para nosotros. Nos encanta saber que disfrutaste cada parte del recorrido: la aventura en los ATV, la emoción de las tirolesas y, por supuesto, la belleza del cenote. Comentarios como el tuyo nos motivan a seguir dando lo mejor en cada experiencia. Será un verdadero gusto recibirte nuevamente en cualquiera de nuestras actividades. ¡Gracias por recomendarnos y esperamos verte pronto otra vez!
It was clear that part of the service remained to be settled. On the other hand too many elements are omitted from the announcement of activities: no electronic device on the quad and zipline, extra to pay for photos or videos prized by the staff, extra for insurance in case of vehicle damage, extra to have a locker to store his belongings because backpacks or other type of bag are also not allowed, any payment in cb is taxed by 16% whereas in pesos no. The quad tour is totally uninteresting, no viewpoint, visit or just sensation. The ziplines are good, the cenote is refreshing but we could not stay more than 10/15 minutes, basic meal but correct. In short, disappointed first of all by the lack of information at the reservation and by the oversale side on site.
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que certains aspects du tour n’aient pas répondu à vos attentes. Nous souhaitons préciser que plusieurs des points mentionnés, comme le solde restant à payer, les règles concernant les appareils électroniques lors des activités en quad et en tyrolienne pour des raisons de sécurité, ainsi que les services optionnels tels que les photos, vidéos, casiers ou l’assurance supplémentaire, sont indiqués dans la description de l’activité et dans les informations envoyées au moment de la confirmation de la réservation. Les paiements par carte peuvent inclure des taxes ou des frais administratifs appliqués par le prestataire de service ou le terminal de paiement, tandis que les paiements en espèces en pesos ne les incluent pas toujours de la même manière. Concernant la durée au cénote et le parcours en quad, ces temps font partie de l’organisation du tour afin que tous les participants puissent profiter de chaque activité en toute sécurité et dans le temps prévu. Nous apprécions vos commentaires, car ils nous aident à améliorer continuellement la communication des informations et l’expérience de nos visiteurs.
Arriving at the business park, it was agreed (on the description and on the voucher) that we had to pay a tax of 35 USD/person, at the reception we are told 45 USD/person. Although we showed our confirmation, the people at the reception did not want to hear anything. We had to call the emergency number on the voucher to not pay 10 USD/person extra without any justification. Also the park applies its own exchange rate... obviously to the disadvantage of the guests... I don't know if it's legal to apply its own exchange rate. So we + spent on site for a tax whose use we do not know the activity itself on the viator site. We found the on-site park policy dishonest and crooked.
À votre arrivée au parc, il y a eu une confusion, car le parc nous a initialement informés qu’il y avait une personne supplémentaire par rapport à la réservation originale. C’est pour cette raison que la différence de montant a été mentionnée. Cependant, la situation a été clarifiée sur place et aucun frais supplémentaire ne vous a finalement été facturé. Il a simplement été nécessaire de procéder à une vérification afin de confirmer que votre réservation était correcte. Notre entreprise vous a contactée et vous a également envoyé un message pour vous expliquer l’erreur commise par le parc, pensant que la situation avait ainsi été résolue. Concernant le taux de change, le parc applique un taux interne qui est utilisé dans ses installations. Toutefois, toutes les informations relatives aux frais et aux conditions sont clairement indiquées dans la description du produit ainsi que sur votre voucher, garantissant une transparence totale.
there is a major problem with price transparency. The page states a “mandatory tax of USD 35 per person”, but does not specify which authority collects it or the legal basis. A private operator cannot charge taxes, so this charge should be clearly presented as an operating fee, not a “tax”.
Lamento contradecirte; no se trata de un problema de transparencia en el precio. Esta información es muy clara: en el producto está especificado este pago, también viene detallado en tu ticket, y al momento de contactarte te lo explicamos e informamos claramente sobre este cargo. Finalmente, te preguntamos si tenías alguna duda y te ofrecimos aclararla con gusto, con la finalidad de que todo quedara claro. Tus palabras de confirmación fueron textuales: “Perfecto, ahí nos vemos pues” y “Ok, perfecto”.
You pay 35$ usd upon entry , it’s a great time , we had an amazing day. Make sure you bring towels !
This payment is made directly to the park and is used for the conservation and preservation of the jungle. It is clearly specified in the product description and also shown on your ticket, and we’re very happy to hear that you had an amazing time!
We booked a quad + zipline + cenote tour that was advertised as a 5-hour program. In the end, it lasted around 6.5 hours, which in itself would not have been an issue. The problem was that the actual active part lasted only about 60 minutes (20 minutes quad, 20 minutes zipline, 20 minutes cenote). The rest of the time was spent traveling and waiting — for other people, groups, and equipment. In reality, around 5 hours were spent doing almost nothing, which is disappointing during a vacation, especially when you expect a more comfortable, higher-quality experience. On the positive side, the organization itself was fine: the driver arrived on time, the staff were friendly and helpful, and the location was clean and well maintained.
Asunto Clarification Regarding the Tour Duration Hello, thank you very much for sharing your experience and for your detailed comments. We would like to clarify that this is a shared tour, so waiting times and coordination with other participants are part of the normal operation of the service. Likewise, the itinerary includes both the activities and the transportation time, which are all considered within the total duration of the tour as advertised. We understand that during a vacation you want to make the most of your time, and we truly appreciate your feedback, as it helps us continue improving how we communicate the overall experience to our guests. We are glad to hear that the organization, staff, transportation, and facilities met your expectations. It was a pleasure to assist you, and we hope to have the opportunity to welcome you again on a future visit. Kind regards,
It’s awesome food was ok and lots of waiting at the start and the end to go home but I do recommend it also they make you pay for taxes they should just include everything
Thank you very much for sharing your opinion! We’re happy to hear that you enjoyed the experience and that you recommend it. We also appreciate your comments about the waiting times and the taxes; we take them into consideration to continue improving and to provide a clearer and smoother experience for our visitors. We hope to have the pleasure of welcoming you again very soon.
