Crociera di un'intera giornata a Saona Island - Piscina naturale e pranzo

Greetings, thank you for your review. If you read our suggestions, you'll see that tips are not mandatory; it's clearly stated there. Regarding the sailing catamaran, it's used depending on weather conditions, but all our catamarans are sail-powered. Sometimes they aren't used to get there faster, since using only the sails would take two hours and 45 minutes. That's why we use both the sails and the motor to reach the island more quickly. And as for tips, they are not mandatory. You can verify this in the information. And regarding small groups, we remind you that the island is a public beach where many companies go to the same place.

Buenos días, señora Isabel. Muchas gracias por su reseña. En aclaración al tiempo perdido de embarque, le hacemos saber que, lamentablemente, la playa Saona está bastante retirada, por lo que toma su tiempo para llegar. También, para embarcarse, el único muelle es ese y por allí embarcan más empresas. No hay otro lugar para embarcarse, ya que es el único, y cada embarcación debe ser revisada por las autoridades. Esto aplica para todas las empresas operadoras. En cuanto a las piedras que usted menciona, es extraño, ya que Saona es la única playa que no tiene piedras.

Good evening, Mr. Danny. Thank you very much for your review. As we explained to you yesterday, the driver dropped you off on the side of the street because your car was located on the opposite side. He stopped on the pedestrian side to allow you to cross via the crosswalk, as the nearest U-turn at that corner is located a kilometer away, and the vehicle was traveling in the opposite direction. The spot where the driver dropped you off is not a dangerous area, as the designated crosswalk for pedestrians is located right there. Had it been a dangerous location, rest assured that we would not have dropped you off there; you were dropped off directly across from where your vehicle was parked—you simply needed to use the crosswalk to get across. We have been operating in the market for 15 years and have never experienced any incidents. Furthermore, we hold all necessary documentation and permits. Regardless, we appreciate your feedback.

Good morning, Ma'am. Thank you for your review; however, we would like to clarify that none of our vessels carry 180 people—in the Dominican Republic, vessels of that capacity do not exist, nor are they permitted. Our boats have a capacity of 70 passengers, and we never reach that limit—especially on weekdays, which is when you visited. Furthermore, we would like to remind you that Saona Island is not private property; it is a public beach visited by numerous tour operators. Regarding the various groups waiting at the pier for their respective boats: please keep in mind that this is the *only* pier used by all companies traveling to Saona Island, as there are no other docking facilities available in the area. Finally, regarding the travel time to Bayahibe—which takes 50 minutes—you were already aware of this duration, as you were informed of it in advance.

Thank you very much for your review; we are delighted that you had a wonderful time. All of our staff members speak English. The only individuals who do not speak English are the independent contractors working for the boat company; however, our entire staff speaks English, as well as several other languages.

Good morning. Thank you for your review. We would like to remind you that once a client is picked up from their hotel—and the other clients along the same route have been collected—everyone is taken to a central meeting point. There, we wait for the remaining clients arriving from other hotels; once everyone has gathered, we depart for Bayahibe, which is where we board the boat. The journey from Punta Cana to Bayahibe takes 55 minutes, depending on traffic—not 3 hours. The duration of this tour is calculated from the moment we depart the meeting point, not from the hotel. All tour operators follow this same procedure, and none of them take 3 hours.

Good morning, and thank you for your review. We would like to remind you that the island is not private and that other companies also visit it; many companies bring their clients to the island to enjoy it.

Good afternoon, Ms. Jessie, First of all, we want to thank you for sharing your experience with us, as it allows us to clarify some important points about your excursion. Regarding the transportation that picked you up at your hotel, we would like to inform you that it was a vehicle with a capacity for 35 passengers, which meets all the standards for comfortably transporting that number of people. In fact, these vehicles often travel with fewer passengers, but no one is ever left without a seat. We regret that we cannot show you a photograph of it through this medium, but you can rest assured that it meets the required capacity. Regarding the transfer to the catamaran, it is important to explain that, due to the weight of these vessels, no company can anchor them directly on the shore, as this would pose a risk. For this reason, a transfer by boat is made from the shore to the catamaran, which is located a few meters offshore. This is a standard procedure for all excursions of this type. Regarding the photographers, as you can see in the tour description, they are independent companies operating at the destination and are not part of our company. We regret that you had an unpleasant experience with them. As for the local vendors, they are people who live on the island and earn a living by offering their products to visitors. It is important to remember that you are under no obligation to buy anything you don't want. This is common in virtually every tourist destination in the world and is part of the cultural experience of each place. Regarding lunch, we would like to remind you that we offer a Dominican buffet on the beach, which is different from the dining experience at a resort. While the hotel has industrial kitchens and a wide variety of options, the tour aims to offer a more authentic experience closer to the beach, in a natural setting away from the resort's amenities. Indeed, when guests are looking for more tranquility and wish to avoid these types of interactions, we always recommend enjoying the resort's facilities. However, on any excursion you book, whether in the Dominican Republic or any other destination, it's common to find local vendors offering their products, as part of the culture and daily life of each region. We appreciate your feedback again and hope that, despite these inconveniences, you were able to enjoy some pleasant moments in the beautiful natural surroundings the island offers. We remain at your disposal for any further questions.

Gracias por compartir tu experiencia. Nos alegra mucho saber que disfrutaste de la increíble belleza natural de nuestra playa y mar; es nuestro mayor orgullo y coincidimos en que las fotos nunca capturan su verdadera esplendor. En cuanto a los mosquitos en los baños cabe recordar que estamos en la isla rodeados de palmas y estos pueden llamar algunos mosquitos en ciertas temporadas. Lo cuales son cosas que aunque se tomen las medidas y fumigaciones de lugar igual vuelve ya que las palmas pueden atraerlos pero esto no es siempre, más bien en algunas estaciones del año. Pero Siempre se toma las medidas de lugar en cuanto a fumigaciones y demás. Queremos recordar que nuestro concepto gastronómico está diseñado para ofrecer una experiencia auténtica y típica de la isla, donde la frescura, los sabores locales y la atención personalizada son nuestra prioridad. A diferencia de los buffets de hoteles convencionales que operan bajo condiciones diferentes, nuestro servicio busca brindar una inmersión genuina en la cultura culinaria del destino, con platos preparados al momento y con ingredientes de la región. Esperamos que, durante su estancia, haya podido disfrutar de la calidad y el sabor único que definen nuestra propuesta. Agradecemos nuevamente su observación, que nos ayuda a explicar mejor nuestra filosofía a futuros visitantes.