Avventura in buggy di mezza giornata con nuoto in grotta da Punta Cana

Terrible company. We first booked the city tour with this company. The tour itself was fine except the van did not have windows so we inhaled exhaust fumes all day. We all ended up with headaches. We tried to cancelled the buggy tour we had also booked, but they wouldn't let us. They came up with all kind of excuses ranging from you need to cancel 7 days in advance, need 76 hours notice, no can do after 5p, to need to show them a medical note. None of these people tried to help and all of them were rude once they understood we wanted to cancel our booking. Their only cancel policy is to deny cancelations at all cost. We used Destination Services at the Serenade Resort, I do not recommend them. Save yourself the headache and go with another company.

We were never picked up for our excursion. We had it scheduled through our travel agent before we left for our trip. On the morning of our excursion, we waited in the lobby of our resort and no one showed up to pick us up. We contacted destination services and rescheduled for the following day, which was their recommendation so the date and time were approved by them. No one picked us up the following day either. When we returned from our trip and started working with our travel agent on getting a refund, destination services refused to give us a refund and said we were a no-show. We would NOT recommend them due to the hassle and disappointment.

Ruined my honeymoon and still coming after me. SCAM SCAM SCAM. they cancelled my trip without my permission with less than 24 hour notice. Told me I had to contact Expedia for a refund. When expedia contacted them for approval they told expedia I cancelled my trip! I never did and have proof. I will find every way to make everyone aware of this scamming company until I get my refund.

Driving on a dirt sand road used simultaneously by other vehicles such as cars and trucks. That to say this was NOT a unbeaten, ATV path and your eyes and sinuses will collect a lot of dirt! ! Extremely, extremely dusty! Highly recommend bringing a bandana, and goggles! The facility has them for purchase but as you'd imagine, at a steep premium in their gift shop. (Wanted $20 US for the googles) The vehicles, as expected, were in battered condition, with one vehicle in the caravan that actually broke down, but what i'd expect! Arrival at the cave swim was truly the high light! Walk through a small coffee and cocoa farm with product tasting, then down a stair case into the cave and then you can walk right into the chest high, cool refreshing water! Photographers in the cave and along the travel route site ready to take those adventure photos for review and purchase at the end of the day! The photo's quality were pretty good!

I reserved this activity by mistake in punta cana but I was in puertoplata I called to change it or get a refund but they never send my money back or change it. L

Great all very good interacted, they got fillet the Representative was very good friendly and respectful

The service was excellent from estefania, super punctual the buses very comfortablew. An unforgettable experience

Was a excellent experience Stephanie was a wonderful explain everything including the activities she was the best

Darlenis jimenez was the one who organized the excursions. A very nice girl you can trust with total security. I regarding the excursions were 10 unforgettable experiences.

Very good tour, we had a great time. a very entertaining experience with a lot of mud!!