Visite guidée de Vienne: Shopping de luxe avec champagne

Appalling service and zero management accountability. Visited Dior Vienna on May 23rd and was told a specific item was out of stock. Returned on May 26th, and a helpful intern found it in the back immediately. When I escalated this initial deception to corporate, they promised an "urgent" response from Vienna management. Instead, I was ghosted for weeks. When they finally scrambled to reply, the Boutique Manager refused to sign it, pushing it to an assistant who offered weak excuses and a typo-ridden email. Shocking lack of integrity and prestige. Dior prices, budget customer service. Avoid.