Visite de la ville Copenhague HOHO Tour en bus + Tour en bateau réservable

Dear Mike, Thank you very much for sharing your experience with City Sightseeing Copenhagen. We are delighted to hear that you found our hop-on hop-off bus tour of Copenhagen to be a convenient way to travel from the cruise terminal to the city centre. Our goal is to make it easy for visitors to discover Copenhagen's most iconic landmarks while enjoying the flexibility to explore at their own pace. We also appreciate your suggestion about combining the bus tour with walking. We agree that this is a wonderful way to experience even more of Copenhagen's charming streets, historic sites, and vibrant atmosphere. Thank you for choosing City Sightseeing Copenhagen. We truly appreciate your feedback and look forward to welcoming you on board again during your next visit. Kind regards, Quality Department

Grazie mille per la sua splendida recensione! Siamo felici di sapere che ha apprezzato la sua esperienza con City Sightseeing Copenhagen e il nostro bus turistico hop-on hop-off. È un piacere leggere che ha trovato l’ambiente pulito e accogliente e che ha potuto godere di un’atmosfera piacevole durante il tour, con buona musica e un servizio rispettoso. Durante la tua prossima visita a Copenaghen, ti consigliamo di abbinare il tuo biglietto dell'autobus a una visita guidata del leggendario birrificio Carlsberg o a un'escursione prioritaria allo splendido zoo di Copenaghen. Ci fa davvero piacere sapere che la sua visita a Copenaghen sia stata positiva e speriamo di darle presto nuovamente il benvenuto a bordo.

Tack så mycket för din fina recension! Vi är glada att höra att du uppskattade din upplevelse med City Sightseeing Copenhagen och att du kunde njuta av stadens överraskningar och de goda vibbarna under din hop-on hop-off busstur. Det är också härligt att veta att du gillade områdena längs de vackra rutterna i staden. Vid ditt nästa besök i Köpenhamn rekommenderar vi att du kombinerar din bussbiljett för att utforska det legendariska Carlsberg-bryggeriets huvudkontor eller en snabbbiljett till den utmärkta Köpenhamns Zoo. Vi hoppas att få välkomna dig ombord igen snart för att fortsätta upptäcka Köpenhamn med oss.

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your City Sightseeing Copenhagen hop-on hop-off tour and that you found it a great way to explore the city. However, we are very sorry to hear about the issues you experienced with timing at stops, particularly at the Little Mermaid stop, and that the bus departed before all passengers were able to return on board. This is not the level of service we aim to provide on our Copenhagen sightseeing route, where clear stop times and passenger coordination are essential. We understand how frustrating it must have been to wait for the next bus, especially when this affected your planned visit. Your comments will be shared with our local operations team so they can review stop procedures and ensure better communication and consistency with waiting times. Thank you again for your valuable feedback, and we hope to welcome you back for a smoother hop-on hop-off experience in Copenhagen in the future.

Thank you for taking the time to share your feedback. We are sorry to hear that your experience on the City Sightseeing Copenhagen hop-on hop-off tour did not meet your expectations and that you felt the commentary was not very informative and the journey took longer than expected. Our Copenhagen sightseeing route is designed to provide an overview of the city’s main highlights, but we understand that preferences vary and some guests may prefer exploring the city on foot or by bicycle, which can offer a more detailed and flexible experience. We appreciate your honest comments, as they help us review both our audio guide content and overall sightseeing experience in Copenhagen. Your feedback will be shared with our local team for consideration. Thank you again for your review.

Hi James_S, Thank you for taking the time to share your feedback about your City Sightseeing Copenhagen Hop-On Hop-Off Bus Tour + Boat Tour. 🚍 We are very sorry to hear that your experience did not meet expectations and that you experienced long waits and issues with buses not stopping. This is not the level of service we aim to provide, and we fully understand your frustration. Your comments have been shared with our local team for review and improvement. We appreciate your feedback as it helps us identify where service reliability needs to be strengthened. We hope we may have the opportunity to provide you with a much better experience in the future. Best regards, Quality Department

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience on the Copenhagen canal tour, especially regarding the delay in distributing raincoats during the sudden rain and the discomfort this caused for you and other passengers, including children and elderly guests. We also regret the way your request for a rebooking was handled and understand your frustration with the response you received on board. It is also concerning to hear that you have not received a clear resolution from either party after contacting support. We understand how disappointing and stressful this situation must have been. We will escalate your comments to the relevant local operator in Copenhagen so that this incident can be properly reviewed, including both the operational response during the weather change and the communication with guests. Thank you again for bringing this to our attention, and we sincerely apologize for the negative experience you had.