Transferts privés de l'aéroport à Paris - Arrivée

We are sorry that you felt disappointed, but we would like to clarify the circumstances for future travelers reading this review. The address on the Viator reservation was in the 15th arrondissement, and this was the address provided to our driver. The alternative hotel you requested was in the 10th arrondissement. This address was not updated in the Viator booking, and we did not receive a message from you before the pickup informing us of the change. Had we received the updated address in advance, we would have immediately informed our driver. When the difference became clear upon your arrival, our driver nevertheless accommodated your requested change and drove you to the new destination. These are two different areas of Paris, requiring additional driving time and distance. The driver explained that, under our normal policy, an additional charge may apply when a customer requests a different destination or additional services outside the original booking. However, in this particular case, the driver chose not to charge you for the additional journey as a gesture of goodwill. In fact, while taking you from the 15th to the 10th arrondissement, our driver also took the opportunity to pass by the Eiffel Tower and other important Paris landmarks, giving you a brief insight into the city and its surroundings. This was an additional gesture from the driver and was not part of the original airport transfer. We would also like to clarify that the driver did not intentionally delay your day or cause you to miss your plans. He followed the information provided on the booking and then made every effort to accommodate the last-minute change of destination. We believe it is also important to mention the subsequent communication between you and our driver. After the transfer, you wrote to him: “even with the confusion of what happened you were very nice to us.” You subsequently asked him whether he could take you to the Eurostar station and later asked about taking you back to the airport. These messages show that, despite the initial misunderstanding, you recognized his helpfulness and were comfortable considering him for additional transportation. Furthermore, you left a tip for the driver, which we sincerely appreciate. The driver had chosen not to charge you for the additional journey, and your decision to leave him a tip was a kind gesture that we understood as recognition of his efforts and professionalism. We fully respect your right to share your experience. However, we believe it is important for future travelers to have the complete context. The issue arose from a discrepancy between the destination listed on the original Viator booking and the different destination requested at the time of the transfer. Our driver completed the transfer, accommodated the requested change, did not charge you for the additional journey, and made an additional effort to show you some of Paris's landmarks. We remain committed to providing professional, courteous, and helpful service to all of our customers.

Thank you so much for your wonderful review. We are delighted to hear that you had an easy and enjoyable experience with our service and that communication via WhatsApp was smooth. It is also wonderful to know that you were pleased with both your driver and the vehicle. Thank you for taking the time to share your feedback. We truly appreciate it and hope to have the pleasure of serving you again on a future visit to Paris.

Thank you for your kind feedback. We are delighted to hear that everything went smoothly and that you found our service easy and professional. Providing a seamless airport pickup experience is always our goal. Thank you for choosing our service, and we look forward to welcoming you again in the future.

You could reply with: Thank you for your kind review. We are delighted to hear that Hamish was able to accommodate the changes to your travel plans and provide a smooth transfer despite the flight disruptions. We will be sure to pass along your compliments to him. Thank you for choosing our service, and we hope to welcome you again on your next visit to Paris.

Thank you very much for your wonderful review! We’re delighted to hear that your transfer to Paris met your expectations. Being on time, providing a safe journey, and assisting with luggage are all part of the service we’re proud to offer, so it’s great to know this made a difference to your experience. Your kind words mean a lot to our team, and we would be more than happy to assist you again on your next trip to Paris!

Grazie mille per il tuo feedback positivo! Siamo lieti di sapere che hai apprezzato la qualità del nostro servizio, la professionalità del nostro autista e il comfort del nostro veicolo. La tua raccomandazione ci tocca profondamente e ci incoraggia a mantenere questo livello di eccellenza. Non vediamo l'ora di assisterti nuovamente nei tuoi prossimi viaggi.

We thank you for trusting us and look forward to serving you again.

We’re delighted to hear that you had a perfect experience with your transfer from CDG. It’s wonderful to know that the communication met your expectations and that Charles made a great impression — we’ll be sure to pass along your compliments to him. We truly appreciate you taking the time to share your feedback, and we hope to welcome you again on your next visit to Paris!

We’re so pleased to hear that your arrival in Paris was smooth and stress-free. Milad will be thrilled to know that his punctuality and service made such a great impression. It’s always our goal to provide seamless and convenient experiences, and we truly appreciate your recommendation. We hope to welcome you again soon!

Thank you so much for your kind review! We're happy to hear the ride was smooth and the service met your expectations after a long journey. We hope to see you again on your next visit to Paris! – The OTC Team