Transfert privé vers ou depuis l'aéroport de Florence ,gare et hôtel
Description
Points saillants du service : Service de transfert aéroport premium à des tarifs compétitifs Service porte-à-porte entre l'aéroport et la ville Surveillance des vols incluse pour assurer un ramassage rapide Caractéristiques gratuites : Indemnités généreuses de temps d'attente : 60 minutes pour les ramassages à l'aéroport 15 minutes pour la prise en charge à l'hôtel/gare Équipements embarqués : Eau en bouteille Installations de recharge téléphonique Conseils et recommandations locales de conducteurs avertis Conditions de réservation flexibles : Annulation gratuite jusqu'à 24 heures avant la prise en charge Modifications de voyage sans frais supplémentaires (selon disponibilité) Assistance clientèle 24/7 Service de chauffeur : Chauffeurs professionnels et expérimentés Confirmation de destination Pas de file d'attente nécessaire - évitez les files de taxi
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Accueil à l'aéroport : zone de ramassage des passagers de l'aéroport Amerigo Vespucci (FLR). Veuillez informer votre numéro de vol d'arrivée et l'heure d'arrivée estimée, ainsi que l'adresse de destination ou l'hôtel. Ramassage en gare : Zone de ramassage des passagers de la gare Santa Maria Novella. Veuillez informer votre numéro de train et l'heure d'arrivée estimée, ainsi que l'adresse de destination ou l'hôtel. Transfert à l'hôtel : Veuillez patienter dans le hall de l'hôtel / zone de réception à partir de 10 minutes avant votre heure de transfert prévue. Veuillez indiquer l'adresse ou l'hôtel où vous souhaitez rencontrer le chauffeur à votre départ ainsi que votre heure de prise en charge. Assistance clientèle : Si vous ne parvenez pas à joindre votre chauffeur avant votre transfert, veuillez contacter notre service d'assistance téléphonique au + 44 1174714094 pour une assistance immédiate. 1. Choisissez votre date de voyage et le nombre de passagers. 2. Sélectionnez l'option qui convient le mieux à vos besoins. 3. Passez à la caisse et remplissez tous les détails nécessaires. 4. Si vous avez des questions sur votre réservation, n'hésitez pas à contacter.
Avis des voyageurs
Informations importantes
- Les enfants en bas âge doivent être assis sur les genoux d'un adulte
- Animaux d'assistance acceptés
- Transports en commun disponibles à proximité
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Entièrement accessible aux personnes à mobilité réduite
- Options de transport accessibles aux personnes à mobilité réduite
- Accès pour les personnes à mobilité réduite
- Convient à toutes les conditions physiques
Avis(17)
The driver never showed up. The tour company told us they couldn’t reach the driver, and tried blaming cell service. Driver’s number didn’t work when I tried calling, tour operator hung up on us. 20 minutes after our pick up time, went had to find alternate transportation to not miss our flight. Terrible experience. Would not recommend.
Our driver Max was on time and got us to our destination in a timely manner.
Thank you for your 5-star review! We're delighted to hear that Max provided a punctual and smooth transfer to your destination. We truly appreciate your kind feedback and are pleased that your journey was comfortable and hassle-free. We look forward to serving you again on your next trip. Safe travels!
I arranged this private transfer for my family upon arrival in Florence, Italy. Excited about our family vacation to celebrate my father’s 90th birthday, I wanted to make sure we had top notch transportation arrangements after traveling all night from the US. Before leaving I made contact several times to make sure the driver had my arrival information and there wouldn’t be any issues. I also picked this company because of the advertising of English speaking drivers. After our arrival, there was no one there to pick us up at the airport. After contacting the company via What’s app, the dispatcher tells me the driver’s name and contact, which is different than originally sent, and that she is on the way. The driver assigned did not speak English and could only send her location via gps, after waiting over an hour she shows up on foot and requires us to walk around the block with our luggage and my 90 year old father in 97 degree heat. The van was old the AC did not reach the back and looked nothing like was advertised. I spent a lot of money for comfort for my family and would have been better off getting a taxi ! I expressed my dissatisfaction and asked for compensation and was ignored with no response via What’s app. Please do not patronize this company.
The driver was 20 minutes late. I tried to call and text, but didn’t get an answer. My daughters had to hire an Uber to get to the airport on time. When the driver finally showed up, I asked him to take my husband and I to the train station but he wouldn’t. I hope they refund my payment.
We’re truly sorry for the delay and the lack of response during your transfer. This is not the level of service we aim to provide. Please share your booking details at info@rydeu.com so we can investigate and assist with your refund request. Best regards, Rydeu Customer Support
Driver was on time and personable. Really nice ride! I always try to use a driver rather than Uber. Much nicer experience.
Thank you for your 5-star review! We're glad you enjoyed the ride and appreciated the timely and friendly service. It means a lot to hear you prefer us for a smoother experience. Looking forward to serving you again! Best regards, Rydeu Customer Support
Didn’t come to address, had to walk a few blocks to get to him. Which was highly inconvenient at 4am.
We apologize for the inconvenience caused during your pick-up, especially at such an early hour. Please share your booking details at info@rydeu.com so we can review this and work on improving our service. Thank you for your feedback. Best regards, Rydeu Customer Support
Outstanding service from Florence airport to hotel. We arrived to rainy weather. Driver was waiting with umbrellas, and brought the van to the exit door to pick us up. Then got out and walked with us to find the hotel entrance in an area where cars are not allowed. Would definitely use this service again.
BEWARE SCAM 0-5 a scam will take your deposit and you’ll have to dispute with bank BEWARE SCAM Do not use at all the company doesn’t even operate in Italy
That was my first trip abroad, and I struggled with the language. However, the services I booked through them made me feel at ease as they communicated with me in my native language, which was very helpful.
Loved it! Driver was waiting for us when we arrived Helped with our luggage. Very professional Highly recommend
