Transfert privé aller simple de l'aéroport de Cancún à Tulum
Description
Transferts privés de l'aéroport de Cancun vers n'importe quel complexe ou condo à Tulum. Service de qualité supérieure. Meet & Greet à l'aéroport. Service client disponible 24h/24 et 7j/7 en anglais et/ou espagnol. Direct. Porte à porte. Sûr. Fiable. Confortable. Véhicules non-fumeurs. Conditions impeccables dans tous les véhicules.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Meet and Greet : Notre équipe vous accueille dans la zone de transport terrestre de l'aéroport international de Cancún. Inutile de chercher un chauffeur ou un véhicule, notre personnel vous rencontre aux endroits désignés pour le transport terrestre et vous guide chauffeur et véhicule. Personnel bilingue (anglais et espagnol). Nous suivons votre vol d'arrivée et nous ajustons en fonction du statut du vol. Transfert privé. Direct. Porte à porte. Service client disponible 24h/24 et 7j/7 (anglais et espagnol). Service de qualité supérieure. Véhicules en excellent état. Détendez-vous et profitez de la balade. Véhicules suivis par GPS.
Avis des voyageurs
Informations importantes
- Sièges enfants avec besoins spéciaux disponibles
- Animaux d'assistance acceptés
- Convient à toutes les conditions physiques
Avis(3)
The experience was the worst. They left us and never contacted us. We were stuck in the customs extremely long line that took an hour and a half and never contacted me that they were waiting. The worst customer service. We didn’t get pick up and didn’t get refunded.
We understand your frustration. However, we waited for you for more than 2 hours at Terminal 3. We provided all numbers and instructions the night before, and we never heard back from you. Viator called us 2hrs 45 minutes after the driver had left. You arrived on a different flight than the flight you submitted on the reservation. We could have accommodated you if we had provided correct flight details and if you had replied to our messages. (screenshots can be provided as proof). It is unfortunate for us as well, to not be able to provide a service we prepare for, send information one day before and try to make contact through Viator App and never hear from the customer. We had no way to know that you arrived at a different flight and you were at customs for so long.
Extremely professional and efficient, not to mention a great value. We have used Excellence Transportation multiple times over the last few years for trips from Cancun to Tulum. No reason to look further for transport in the Yucatán.
Thank you so much for your kind words. It is always a pleasure and an honor to have you on board. We will continue to give our best in every trip we provide. We look forward to your next visit!
My driver (I’m sorry I forgot his name) was very kind. He actually stopped at a bank ATM that didn’t charge a lot. It took 3 stops to find the Airbnb (bad directions)but we found it. He unloaded all my bags and took them inside. Wonderful service.
Dear Alisa. Thank you for your kind review. It is much appreciated by all our Team. It is always encouraging to know we are doing a good job to provide great quality service. We look forward to having you again in the near future.
