Aventure touristique hors-bord de Miami

This was more like a tour.Not what we expected at all…. Waste of money. And let me tell you, not fast at all. Also, if you don’t tip they’re not so very nice…. Terrible.

Amazing view of Miami and local areas from the water. Although the ride was fast it was more exciting several years back with many more turns and water action. Because we had done it prior, and had a better experiencer it was a little disappointing. The guide was informative.

To come and enjoy the Ride at full speed. We appreciated the speed and the view of Miami.

They cancelled my scheduled time. They offered other times - which didn’t work out for us. They said we will get a refund - didn’t get that yet. Please advise

the ride was excellent and lots of fun, but Alex was rude when offering to take pictures don’t offering you don’t have patience

Lot of fun - got a little wet from spray, but was totally worth it. Enjoyed our guide as well.

Biggest smiles of the week from the adults and kids. Bayside is a pretty good spot to chill before and after too.

Its a fun, and wonderful experience. It will be on my things to do list the next time I visit Miami again. Its not expensive at all, also have time to take beautiful pictures for memories.

My partners very first time on a boat, she was too excited, had a blast, same for myself, best experience ever

I am a local resident and repeat customer who has enjoyed this tour many times over the years. Unfortunately, my most recent experience was disappointing. The issue was never that I might get wet. I fully understand this is a high-speed boat attraction, and I have ridden many times. I understand wind direction, wind speed, windward and leeward positioning, passenger placement, and how those factors affect the amount of spray passengers receive. In the past, captains have appreciated these discussions and have professionally accommodated passengers who preferred either a drier ride or a wetter experience. There is a significant difference between being positioned directly behind the captain and being positioned elsewhere on the vessel. The captain’s choices and passenger placement play an important role in balancing passenger comfort while still delivering the full wet-and-wild experience for those who want it. Instead of listening, staff repeatedly and aggressively told me that I was “going to get wet.” That completely missed the point I was trying to make. Once someone identifies themselves as a local repeat customer who understands boating conditions, the exaggerated tourist sales pitch should stop and an actual conversation should begin. I repeatedly requested that a captain or supervisor be consulted. Based on my many prior experiences, I believe a captain would have immediately understood the discussion regarding wind direction, passenger positioning, and ride experience. My requests were denied. The situation became increasingly confrontational. I was told not to educate an adult individual at the kiosk regarding nautical terminology, despite my attempt to explain a legitimate concern. I found that response dismissive and unprofessional. Staff working in a marine attraction should understand basic nautical terminology, wind direction, and how those factors affect the passenger experience. I was also uncomfortable being recorded. I did not record any staff members. I did not consent to being recorded, posted on social media, or otherwise used in recordings. No finalized agreement, waiver, refund agreement, or consent form was ever completed during this interaction. Rather than attempting to de-escalate the situation, staff called security and threatened police removal. As a long-time customer, I found that response excessive and unnecessary. The refund paperwork was never finalized. I became frustrated and tore up the refund slip. The pieces were not thrown at any employee. Wind conditions carried some of the torn paper in the direction of staff. What makes this particularly disappointing is that I had planned to spend approximately $200 during this outing, just for fare and  gratuities for the crew and staff. Instead, after this experience, that money was spent elsewhere that evening. The restaurant staff who served me at dinner ultimately received the gratuity that I had intended to leave with the tour operation. That outcome was unfortunate because my intention had been to support the crew, but the customer service I received changed that decision. I expect better customer service, professionalism, respect, and conflict de-escalation from a business I have supported for years. Management should review this incident, including any recordings, the refusal to allow access to a captain or supervisor, and the conduct of the staff involved.