Port de Southampton à Heathrow et Londres - Transfert en navette partagée
Description
Il s'agit d'un service de transfert partagé porte-à-porte entre le port de croisière de Southampton et le centre de Londres, combinant coût abordable et confort. Contrairement aux services d'autocars ou d'autobus standard, nous vous récupérons directement à votre terminal de croisière ou à votre hôtel désigné à Southampton et vous déposons à votre hôtel ou à votre adresse dans le centre de Londres. Il n'y a pas d'arrêts fixes ou de terminaux publics pour naviguer. Selon le nombre de passagers réservés sur le même trajet, le véhicule peut être utilisé exclusivement par votre groupe ou partagé avec un ou deux groupes supplémentaires, avec un maximum de 7 passagers par véhicule en tout temps. Les jours plus calmes, lorsqu'aucun autre passager ne voyage sur le même trajet, votre transfert fonctionnera comme un service privé sans frais supplémentaires, et vous en serez informé à l'avance. Si vous préférez garantir une utilisation exclusive du véhicule, veuillez nous contacter.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Détails du pilote & Communication Le nom de votre chauffeur, votre numéro de téléphone et les détails de votre véhicule seront envoyés dans les 12 heures suivant votre prise en charge prévue, par e-mail, message texte ou WhatsApp. Veuillez nous contacter si vous n'avez pas reçu ces détails. Nous recommandons fortement de fournir un numéro de téléphone mobile disponible sur WhatsApp ou iMessage, car beaucoup de nos clients ont trouvé que ces canaux étaient le moyen le plus fiable de rester à jour. Le chauffeur confirmera son heure d'arrivée exacte et fournira des mises à jour en direct si vous utilisez l'une ou l'autre plateforme. Veuillez vous assurer que votre téléphone est allumé pour permettre une coordination fluide. Si vous rencontrez des problèmes, vous pouvez toujours joindre le bureau ou le chauffeur aux coordonnées fournies. Points de rencontre – Southampton Cruise Port Le lieu de prise en charge au port de croisière de Southampton dépend du terminal où votre bateau de croisière débarque. À leur arrivée, le personnel du port dirigera tous les passagers vers la zone de ramassage désignée. Votre chauffeur vous attendra à cet endroit et vous approchera directement une fois arrivé. Si vous ne trouvez pas votre chauffeur, veuillez rester au point de rendez-vous et appeler le numéro fourni. Coordination des heures de prise en charge Comme il s'agit d'un service de transfert partagé, nous pouvons occasionnellement apporter de petits ajustements à l'heure de prise en charge initialement sélectionnée pour coordonner plusieurs Collections et assurer un itinéraire efficace à tous les passagers. Si un ajustement est nécessaire, vous serez informé au moins 24 heures à l'avance de l'horaire mis à jour. Politique sur les temps d’attente – Southampton Cruise Port Nous comprenons que les procédures de débarquement peuvent prendre du temps, aussi notre politique permet-elle une attente généreuse : Temps d'attente libre : 20 minutes après l'heure prévue de prise en charge. Attendu prolongé : Si les passagers ne se présentent pas dans les 20 minutes, des frais d'attente prolongés s'appliquent par la suite. Des frais sont appliqués par tranche de 15 minutes, à partir de 12,50 £. Ces frais couvrent le temps de stationnement et de conduite. Le paiement peut être effectué en espèces au chauffeur ou par carte via un lien de paiement sécurisé. Communication pendant les retards : En cas de retard important dans le débarquement ou la collecte des bagages, veuillez en informer immédiatement votre chauffeur pour éviter toute confusion. No-Show : Si après 45 minutes après l'atterrissage, le passager est injoignable ou ne se présente pas au point de rendez-vous, la réservation sera classée comme non-présentation et un remboursement ne sera pas possible. Assistance bagages Votre chauffeur vous attendra au point désigné, vous aidera avec vos bagages et vous escortera jusqu'au véhicule. Une assistance est fournie pour le chargement et le déchargement.
Avis des voyageurs
Informations importantes
- Les enfants en bas âge doivent être assis sur les genoux d'un adulte
- Animaux d'assistance acceptés
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
- Veuillez vérifier les détails fournis de votre pilote, vous pouvez les trouver soit par email, SMS ou Whatsapp.
- Assurez-vous de nous avoir fourni votre adresse complète de dépôt/ramassage, y compris le code postal.
Avis(21)
Our pickup at the ship in Southampton went smoothly. He was on time and got us to London in plenty of time to enjoy our day. Only glitch was our hotel was on a street that couldn’t be accessed directly. He drove around for a while until he realized that. Once he did he got us as close as he could and helped carry our bags the rest of the way. We really appreciated that since my wife and are older and it would have been hard for us to carry them. He’s a good guy!
Thank you for your kind review! We're delighted to hear everything went smoothly and that your driver was able to help with your luggage when access to the hotel was restricted. We truly appreciate your feedback and hope to welcome you again in the future!
Our original driver had to be replaced last minute, but that was handled very efficiently. The new driver wasnt someone I would want to ride with again...he drove too fast in crowded areas, then he was going to make us get out and walk to find our hotel with all of our luggage because he couldnt figure out where the hotel was. I had to look it up on google maps and direct him.
I had arranged a personal car and driver to pick us (2 people) from South Hampton cruise terminal and take us directly to our hotel in London. Our driver, Natalia Cristina was great but she was also driving someone to Heathrow first, which delayed us but more than 1 hour. That was not the private ride we requested and it caused us some inconvenience for our plans of the afternoon.
Thank you for your review and for travelling with us. We are pleased to hear that Natalia provided a great service during your journey. We would like to clarify that the service you booked is our Southampton Port to Heathrow and London Shuttle Transfer, which is a shared transfer service, not a private transfer. This is clearly stated in the product description and itinerary before booking. As outlined in the service details, passengers travelling to Heathrow Airport and Central London may share the vehicle, and additional pick-ups or drop-offs can take place along the route. In your case, the Heathrow Airport drop-off was completed first. Heathrow is located directly on the route between Southampton and London and typically requires only a very small diversion. According to our records, there was no delay of over one hour caused by this stop, and the journey operated in line with the published itinerary. We understand that shared transfers may not be suitable for every traveller, particularly if a direct vehicle is preferred. For customers seeking a dedicated vehicle with no additional stops, we also offer private transfer options. Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future.
The amount of money my husband and I spent on this transfer we should not jave had to share it with other people. Because the vehicle had seats facing each other and the other passengers got all the seats facing forward, I had to sit backwards facing. This causes me to get carsick. I had to sit sideways all the way to London from Sputhampton. Plus no AC was on in the car. Driver was nice but didn't communicate with us to tell us if we were close or who would be dropped off first. That would help us to be prepared. Just so costly to have had to share the ride.
Thank you for taking the time to share your feedback. We are pleased to hear that you found the driver friendly and appreciate your comments regarding the journey experience. We would like to clarify that this service is advertised and sold as a shared shuttle transfer rather than a private transfer. The shared format allows us to offer a more affordable rate compared with a private vehicle, while still providing a door-to-door service between Southampton and London. We are sorry to hear that sitting in a rear-facing seat made you feel uncomfortable. For future journeys, passengers are always welcome to let the driver know if they require a forward-facing seat. The vehicle used for this service typically has additional forward-facing seats available, and we will always do our best to accommodate such requests whenever possible. Regarding the air conditioning, our records do not show that any concern was raised during the journey. Had we been made aware that the temperature was uncomfortable, the driver would have been happy to adjust the climate settings. We also appreciate your feedback regarding communication during the trip. Keeping passengers informed about the order of drop-offs and expected arrival times is a valuable suggestion, and we will share this feedback with our drivers to help improve the experience for future travellers. Thank you again for travelling with us and for sharing your thoughts. We are grateful for your feedback and hope to have the opportunity to welcome you again in the future.
She was early, friendly, exceptional communication throughout. Shopped off for a restroom break along the way, relieving any fear we might have had about the long trip. Amazing.
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with your driver. Providing excellent communication, a friendly service, and ensuring our passengers are comfortable throughout the journey are all very important to us. We are especially pleased that the comfort stop helped make the longer journey more enjoyable and stress-free. Thank you for choosing Trust Transfers. We truly appreciate your kind words and hope to welcome you again on a future journey.
Delightful ride from Southampton to London. On-time, clean car and great conversation made the trip enjoyable. Thank you George!
Thank you for sharing your experience with us. We are pleased to hear that your transfer from Southampton to London was comfortable and enjoyable. Providing punctual service, clean vehicles, and professional drivers is at the heart of what we do, and it is wonderful to know that George helped make your journey even more pleasant with his friendly conversation. We will be sure to pass your kind comments on to George. He will be delighted to know that his service was appreciated. Thank you for choosing Trust Transfers. We look forward to welcoming you again on a future journey.
Our Driver was waiting on us at disembarkation in Southampton. We communicated/texted and had calls regarding the time and location. Prior to meeting her and she had reached out the day before and introduced herself to us. She assisted us with our luggage and was very pleasant on the drive to London. We enjoyed Natalia.
We sincerely appreciate your kind feedback and are delighted to hear that you enjoyed your journey with Natalia. Providing a smooth and well-organised transfer experience is very important to us, so it is wonderful to know that the communication before your pickup, assistance with your luggage, and the overall journey met your expectations. Natalia will be pleased to hear your lovely comments. We are proud to have drivers who go the extra mile to ensure our guests feel comfortable and well looked after from start to finish. Thank you for choosing Trust Transfers.
Be very careful how you book. I booked a shuttle for up to 6 people They charged me about the same as a private even though there were 4 passengers. Also had to wait over 1 hour and 1/2 for them. Viator said they would only wait 20 minutes after their given pickup time. My driver waited 45 minutes.
Thank you for sharing your feedback. We are sorry to hear that the experience did not fully meet your expectations. We would like to clarify a few important details regarding this booking for future travellers. The service booked was a shared shuttle transfer, not a private transfer. In this case, there were a total of 3 passengers travelling from Southampton towards Heathrow Airport, with drop-offs at two Heathrow hotels located along the same route, so no significant detours or delays occurred during the journey itself. Your scheduled pick-up time was 09:00 AM. Our driver arrived early, around 08:00 AM, and because you were already ready, the journey began before the scheduled departure time. As this was a shared shuttle service, we also had to wait for the remaining passengers to complete cruise disembarkation and customs procedures before departure. We completely understand that waiting can be frustrating, however we could not leave confirmed passengers behind. Our responsibility is to ensure that all booked guests are safely collected and transported. We would also like to mention that our shuttle service is a door-to-door service. This means passengers are picked up directly from the cruise terminal, assisted with luggage, and dropped off directly at their final destination. There is no need to use trains, buses, stations, or additional transportation connections, which many travellers find far more convenient after a cruise. While we are sorry this experience did not fully match your expectations, we do appreciate your feedback and the opportunity to explain the situation. Many of our customers value the convenience, reliability, and professionalism of our shared shuttle services, especially during busy cruise disembarkation periods. We wish you all the best in your future travels.
George the driver was terrific. Although expensive the cost was worth it because of the exceptional service by George.
Thank you very much for your kind review. We are delighted to hear that you were happy with the service provided by George. We will be sure to pass your lovely comments on to him. Providing a professional, comfortable, and reliable experience is always our priority, and it is wonderful to know that George helped make your journey a great one. We truly appreciate your feedback and your trust in Trust Transfers. We hope to welcome you again on a future journey in London or the UK.
Catalin was on time and the trip to London was pleasant! It was easy to find him and the car was comfortable. Will use them again
Thank you for your kind review. We’re glad to hear that Catalin was on time and that you had a comfortable and pleasant journey to London. It’s great to know the meeting point was easy and everything went smoothly. We truly appreciate your trust and look forward to assisting you again on your next trip.
