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The transportation was organized and kept us informed of the pickup and drop off. Arrived on time.. the shuttle was a A/C did not function well which was unfortunate.

Pick up was right on time fast and easy transfer to Waikele outlets driver was very punctual and made sure everyone was picked up he even went looking for people on some stops. It takes approx 1.5 hour to get there due to multiple pick up points but we knew it from the beginning and it’s well worth the money.

This is basically a bus pickup service to take you to the brand name designer clothes etc. Also a trip back to your hotel. I thought it was worth it, its quite a distance from the hub of Honolulu. The prices were also good, i picked up a few bargains.

My tix said 9 30 M booked for 9 30 . Then received email to say is 10 30 ! Numerous reminders to say 9 30! Sent sms texts emails to clarify — No response . It caused us a lot of stress !

If you’re planning to arrive at Waikele Premium Outlets for the 10am opening, I’d recommend booking the 8:30am shuttle. The journey took close to an hour and a half, however this service is also considerably more affordable than many of the alternative transfer options available, so it ultimately depends on whether you are prioritising cost or convenience. The only minor issue I experienced was with the hotel pick-up selection process, as I was unable to choose any hotels close to my location and instead had to walk approximately 10 minutes to a designated meeting point. It was not a major inconvenience, but worth noting as part of an honest review. That said, the customer service was excellent throughout. Any questions I had regarding pick-up times or locations were answered almost immediately via both phone call and text message, which made the process very straightforward and reassuring. For solo travellers, this is a particularly good and cost-effective option. For groups, it will depend on whether you value lower costs over the added convenience of a more direct transfer service.

Bus was on time for pick up and return journeys. We had to walk about 10 minutes from our hotel to the pick up point. It was a school bus looking dark green machine. Value for money.

The ride to the outlet was pleasurable. No push back or waiting.. good communications with the driver. He pointed out the food trucks that were available. We arrived on time and arrived back to our destination on time. It was a good experience.

Booked through TripAdvisor. Selected pickup at Hilton Hawaiian Village. Arrived at 7:00am to pick up area. Waited for an hour. Finally called and were told the meeting spot had changed. Never got a text, email or phone call. No Dole plantation trip. Refused refund.

Great service, pick up and drop off👍🏻 We couldn't all fit on first shuttle so they sent the second shuttle back early as everyone was done🤙🏻

The bus arrived late. Trip was fine. Inside the bus was clean. Return trip wa also late. Will be good to have some background music.