Versant sud de l'Etna : billetterie pour le téléphérique de l'Etna

This was an awesome visit to Mount Etna. Our trip was lucky enough to go when Mount Etna has a period of about 24 hours of inactivity. Tours on the day before us and the day after were cancelled. It was great to get up there and experience Etna!!

Got there early (9am) and parking was easy. In fact we managed to park in the white bays which are free! Had trouble finding the EtnaTribe chalet to exchange our voucher for lift passes. Could not find anywhere. We asked lots of locals who were helpful and sent us to the cable car. This was incorrect. A lovely young Italian lady who spoke English eventually took us to an unmarked black door. Through the door was an office where we could get our lift passes and 4x4 tickets. Very confusing and unmarked. Thank goodness for the young lady. The actual experience was amazing. Cable car great. 4x4 great. Our tour guide was friendly and very knowledgeable. All in all a fantastic experience after we had eventually obtained our tickets.

€82 per person for cable car plus 4x4. End of July no wait. High price but unfortunately not much choice. Great scenery up there, bring a windbreaker, that's all!

A unique experience. We were lucky because Mount Etna is still active. A bit of a long wait to exchange the tickets.

We had booked an e-ticket for the cable car 1 day before so we took the indicated fast lane but hed scanning device refused our tickets/ qr code. The lady at the check-in desk referred us to the offices?! However, we only saw the ticket counters and then joined the queue. At this desk we were redirected again. Again hassle and conflict with the lady of the check-in desk but because we were quite angry she took us aside and together with another group of 8 people with e-tickets she took us to the desks / offices behind the ticket counters because apparently we had to get “real” tickets and a handwritten note for the guide upstairs?? In short, e-ticket to be able to check in quickly and get into the cable car more easily turned out to be a complete wash! Visit upstairs was of course fine! And we said goodbye to the lady with a hug.

The ticket promised no line. Upon arrival at the gate we still had to exchange our ticket for a ticket. Furthermore, the cable car was in maintenance, so everything went by bus. That was a shame. In the end a nice excursion with a good guide.

Tickets purchased online did not allow direct access to the funiculars, we queued at the ticket offices to get our tickets!

Arrived at a very busy car park but managed to find a parking place. Found the chairlift and had barcode and online…. BUT this was not acceptable. We had to go back to a special office ( which was difficult to find) see. In a small room and paper tickets issued. Them go back to cable at queue. This delayed us by 20/30 mins and was a bit of a faff. After this the cable car experience was great. A bit of a wait for 4x4. Our guide Guiseppe was fantastic. Very knowledgeable and spoke good English. The walk was steep and lasted about 45 mins. We took it easy and stopped for photos etc which helped pace ourselves. We saw the smoking craters and the remains of a lava flow 10 days previously. An experience not to miss. Can’t describe the stark black landscape… lunar like!

Poor communication and I asked for a refund after they said I was a no show after waiting 3 hours on line with the ticket pass they sent me(.they told me at the gate our tickets were cancelled) I called and the man was rude and then we had to rebuy new tickets to get it! And wait a few days for my refund. I would never rebook with them again, poor business!

The actual experience wasn’t bad, once we figured out where to check in. The people at Mt Etna said that Viator is mixed up and doesn’t give people information that is correct for checking in. No lines for tickets - just buy them when you arrive - much simpler.