L'Île Magique Holbox ! Expérience de Cancun et de Playa del Carmen

As a travel agent I know that unexpected events can happen. I have found myself in the situation to have to cancel or modify tours for my clients to ensure the best experience possible. So it seems like the organizer did not check the weather and maintained this all outside tour. The very beginning of the tour was fine. We were able to do part 1 and our guide was very nice and entertaining. The rest of the day was more difficult. Our boat broke down. The pilot was able to fix it rather rapidly. We then encountered a terrible hail storm. The only protection we had was the life vest. We ended with a few bruises. We were drenched and the inside of our backpacks were drenched as well. We had to finish the day with no dry clothes or towels ( and a 2 hour bus ride in cold A/C being wet is highly uncomfortable). The restaurant and the food was nice. Very typical and authentic. Good spot. The service I booked was for a pickup and drop-off at the hotel. A woman travelling alone with 3 teenage girls it is common sense for safety. I was told in the bus that the bus was not going to be able to drive us to our hotel. That they were gonna reserve a taxi for the end of the ride!! I find this very irresponsible to leave 1 woman and 3 teenage girls in the dark in a taxi. How to know how safe this is?!?! I took pictures of the guide, taxi license plate and send it to someone in case we were kidnapped. This was the scariest 15 minutes of my life. In spite of the weather and the fact they didn't modify or cancel the trip I would have 3 stars at least. But the end of the ride in a taxi was irresponsible and I am very upset to have been put in this situation.

Unfortunately, it was a bit disorganized. We were taken to the large bus station in a shuttle van. At this point, it was already full and only a few seats were left. We were on the road for over 3 1/2 hours in total until we arrived at the unspectacular harbor at around 11 a.m. There we had to wait another 20 minutes until we got on the small speedboats. We then made 3 stops, at the cenote, Isla Passion and another one, each for around 40 minutes to take photos or swim. The beaches were covered in algae and the water was unfortunately not nice. We know it differently from Isla Contoy or the islands off Cuba. Then we had lunch at the 4th stop on Holbox in a restaurant. Unfortunately, around 3 p.m. it was also very spartan, with very loud music and also a bit chaotic. We then had time to explore Holbox until 5 p.m. Unfortunately, we didn't find it particularly nice there either. We then took the speedboats back to the harbor and got back on the bus. We were quite disappointed with the trip and were back at the hotel at around 8:30. Unfortunately, we cannot recommend the trip. The people there tried very hard, but the information in English was very sparse.

The description on the page is inaccurate. There is no mention of 2h drive each way and it was definitely not a sailing tour as we were on a speed boat for 30 mins max each way.

I had the most amazing experience on this tour. The beaches were beautiful , the food was great and the people were so friendly. The guide was also amazing , personable and interactive. The booking agent was very also very helpful with answering all questions leading up to the tour. When I come back to Mexico I will definitely come back here and book with this tour provider!

This is truly an unspoiled place. Very pretty. Very remote. Reminds me a little of Progresso. Our tour guide Arki made everything fun for us. It’s a long day but nice if you’re looking for something different to do.