Fajardo Bio Bay Visite guidée en kayak

Let's start with the positives. I believe the guides were ok and did the best they could with the setup they were given. Also the company sent reminder texts messages which were somewhat detailed. The needs improvement. Look -- if you aren't going to see light in the water, say that. be super clear that chances are NOT GOOD, and you probably will NOT SEE LIGHTS. Also be very clear about what footwear IS NOT good for this trip. Walking through 50 meters of waste deep dark murky water should be VERY CLEAR upfront.

This excursion was the fight of my life. Because it was at night, you literally couldn't see more than several feet in front of you down a mangrove covered stream (not that wide either). The small river had hundreds of kayaks on it that we were battling against the entire trip. Guides were ineffective and were yelling conflicting instructions the entire time. Other paddlers were whacking me in the dark with their paddles. It was quite chaotic!

We signed up for this unique experience as it seemed like a must do when coming to Puerto Rico since it is home to 3/5 of the bio bays in the world. We definitely don't regret booking it, but wouldn't necessarily do it again as it wasn't quite what we were expecting. First of all, expect to get WET - like waist deep wet wading into the water to get into your kayak and then wet from splashes from paddling +/- rain. Second, don't plan to bring anything (bags or other belongings) as they're not allowed, just a phone in a water protected case. Third, the 1.5mile paddle through the Mongrove forest to the lagoon is HARD. The current is very fast and there are many tour groups so there is lots of crashing into each other and the trees involved. The guides do their best to help, but it's hard, and it's also pitch black. Once you get out to the lagoon, you can expect to stick your hands in the water and splash around to see the sparkling bioluminescence, but that's about it. We went a day or two after the new moon so it was dark so that wasn't necessarily affecting things. The tarp used to put over our heads to make it even darker did help, but it still wasn't as impressive (bright and blue and shiny) as some pictures make it seem. Still cool, but definitely not quite what we were expecting. The paddle back through the mangroves to the starting point was tricky too because you had to paddle harder as you were going against the current so be prepared and capable of actually kayaking - not sure it would be a good experience for your first time ever kayaking. Overall, it was stressful and less impressive than we were expecting.

I blame trip advisor for not vetting this company. We arrived, no one at the spot had any idea what we were talking about and there was no valuable information in any of the emails or invoices. We don’t speak fluent Spanish. Luckily some other tour company launching from the same spot let us tag along. If you want to book with this company, you should NOT book through trip advisor.

I’ve never left a review in my life but felt that this experience deserved a response. My family and I drove over 1 hour from Guynabo to Fajardo where the tour was located. The company we chose seemed a bit less organized than the others available. (A warning to book early with higher rated companies). Everything about the experience could have been just fine except for the guides that lead our group were hollering inside jokes with each other the whole time and forgot to give the customer the best experience of silence. The bio-luminescence was not as bright as one would expect but still cool to see. Silence from our leaders would have built mystic and wonder but their immaturity clouded the air. The giant 25x50’ tarp they use to cover the entire group with was weird and I thought that there must be a better way to achieve a darker setting to better see the plankton light up. Overall the experience of kayaking at night through a lush forest-covered channel was worth the trip. Just wish our guides were more professional and mature.

Wonderful experience!!! The guides were very helpful and knowledgeable.

Staff was great. Went above and beyond. But we ended up having to be towed going in against the current which was hard and towed leaving which was with the current. We just didn't have our communication down or something. On the way out is like a two way street. We ended up in the other lane before getting towed. We went at the 17:45 slot. It was dark by the time we actually got started. It's cool once you get out into the open they tether you together, put a large tarp over the group so you can see the bio illuminesence. You can't take water bottles and such in with you and fast paced so not much time to take any pics. It was a great but hard time personally would not do good again just because of our lack of rowing skills/communication. Again staff went above and beyond. Parking wasn't bad for the 17:45 slot but when we got back parking was for sure pretty full. Mofongo.

It was disappointing that we couldn’t see the Bioluminescence because of the moonlight. They had us put a tarp over the kayak to make the adjacent water darker, which allowed a bit of bioluminescence to be seen, but overall the experience was disappointing.

The mangrove and bio bay components were very cool and I do feel like once in a lifetime. But the overall experience left a lot to be desired. The times listed aren’t accurate. It’s 100s of people playing bumper boats on a tiny canal. This include beginner kayakers who disrupt the whole trip flow. Lastly you could tell our tour guides did not care at all. It was so obvious they did not want to be there at all. They also did not know what they were doing and one tour guide shoved our kayak into the trees since he was out of control.

What a great experience! We are vacationing in Puerto Rico with our two teenage kids (18 and 16) and they loved it as well. Our guide, Felix, was energetic, informative and entertaining. We went on the 7:30 trip. I will say that I received a couple of different times to check in via email, text, etc. Pay attention to the text that you receive the day before to confirm or call them to clarify. We didn’t have to check in until 7:45 and didn’t leave until 8:15. We were back at around 9:30/10 PM. The process was far less chaotic than I thought it would be given there are about 7 companies all doing the same thing at pretty much the same time. You get into your kayak and go through a channel - it is DARK! So, a bit scary at times only because you can’t see a thing, but part of me felt better that way - I’m not sure I wanted to see what was in there. You arrive at a large lagoon after about 1.5 miles of kayaking. It wasn’t ideal conditions for us to see the bioluminescent plankton, but not to worry! They brought a large tarp so that we could all put it over us, which made the viewing much better. You will get wet just from paddling and water getting into the kayak, so bring a dry change of clothes for the way home. Also, bring water shoes if you have them, as you have to walk in the water to get to your kayak (not deep or far, but water shoes would be ideal). A definite must do while in Puerto Rico!