Excursion en bus hop-on hop-off de Gênes

I would advise taking an excursion rather than staying in the port city. I found Genoa to be dirty with a lot of traffic. The only part of the route that I enjoyed is when it took me to the resort area of town.

Francesca was excellent, very welcoming. She stands out for her friendliness and availability.

The buses are very crowd dependent and the tour company does not stop selling tickets when they reach their max. To be fair, my husband took this very bus tour 2 years ago in July. He had a good experience and recommended it highly. However, today we arrived by cruise ship. There was at least one other ship in port. We paid 50 euros for 2 tickets and COULD NEVER USE THEM. The line to get on at the port was so huge it would have filled probably 4 empty busses. And, with mostly full busses arriving every 20-30 minutes we finally gave up and took a taxi into a central area where there was another bus stop. Here again, busses were mostly full with 40 people waiting and 2-4 allowed on at a stop. Some people had a wristband for priority boarding (didn’t know you could do that or we would have) and most of them were also left in the dust. After waiting through 3 busses with no hope of boarding, we gave up and took a taxi back to the ship. Honestly, I’m wondering if I should do a charge back on my card for this service we could not use.

I’ve Done many of the red bus experiences around the world and they have all been excellent. Sadly Genoa offers a very poor experience and it seems its Tripadvisor rating reflects this. I am guessing given lack of competition they are happy with the subpar service they are providing. Issues. Long wait times for a bus (over 1hr at times today)- the lagging and bug filled app means that the live map of buses is basically unusable most of the time. Some buses announce stops- others don’t. Some buses change from red route to blue route without prior warning. You need to follow closely on google maps or similar to navigate where you are. Lots of the bus seats and audio equipment is damaged. I Have a two day pass but already switched to walking/public transport and haven’t got the effort levels to request a partial refund- easier to leave a review so other people don’t feel short changed. Genoa easily walkable. Get a local taxi/bus to Boccadasse and you have covered it at a fraction of the cost.

Great way to learn about the area. Hop on and off for 24 hours. Lots of history and sights of Genoa.

Extremely expensive for what it offers and incompetent.

Well worth doing to get to know Genova. One line takes you down to the beach area and waterfront park - if you can only do one, take that one.

Despite there being a stop right outside the cruise port we had to walk almost a mile to get on a bus. There were two routes, one blue one red. The red bus arrived first so we boarded. The route took about an hour and half. We exited that bus at the starting point and then boarded the blue route bus. The earphone system did not work for English at all. The majority of the people on the ride were English speaking. When we brought it to the attention of the bus attendant, she flippantly told us all we are welcome to get off that bus and try another blue route bus. She advised us that “this was the only bus that had an issue with the audio system.” Additionally, the blue route busses all had an opaque plastic cover, which made it impossible to view anything other than direct line of sight to the side. It also, made for a horrible green house effect. I approached the attendants in the office about the blue route ride and I was summarily dismissed. I asked for a partial refund, which was denied! As a Travel Agent that makes travel referrals this is did not meet my expectations and I cannot recommend.

We bought a 2-day hop-on hop-off pass for €60 for May 11-12. Honestly, not worth it. *What went wrong:* - *Buses were overloaded and unreliable*: We spent more time waiting and watching full buses drive past than we did on board. Schedules weren’t followed. - *Audio guide didn’t work*: Never turned on once. Just looped music for the entire route. - *Poor staff experience*: Apart from the first staff member who checked our booking at XX Serestri, the rest seemed unhappy and couldn’t help with basic questions. - *Route itself is fine*: The stops cover the main sights, so no issue there. For €60 you can do way better using Genoa’s metro and buses. They’re frequent, cheap, and you’ll actually get around. I’d only recommend this if you’re on a cruise with limited time in port and don’t want to plan anything yourself. Otherwise, skip it.

25 Euros per person (75 Euros in 3) to take the bus 1) they passed late compared to the times communicated 2) they took different routes from those provided 3) they had the audio guide that on the way out you could not hear because the headphones were loose and did not make contact, on the way back it simply did not work, as the driver told us when we got on 4) listen to irrelevant descriptions in the rare moments when you heard something. To go to Boccadasse we would have spent less and learned more by taking a limousine driven by any driver from Genoa. To be avoided.