Excursion d'une journée à Buzios au départ de Rio de Janeiro - Costa do Sol

When I got to párate I was happy to pay the snorkeling supplement but when I made it to the boat they did not have the snorkeling gear

I am compelled to leave a negative review for this tour from Rio de Janeiro to Búzios. The experience was far from what was promised, and the service provided was completely unacceptable. First, I specifically booked this tour under the assurance that it would be conducted in English, as I do not speak Spanish or Portuguese. However, upon arrival, I was placed on a bus where the entire tour was conducted in Spanish. Unable to understand anything, I expressed my concerns to the tour guide, Catalina, and requested a refund since I was unable to participate as expected. Unfortunately, she was unable to communicate in English, and no solution was offered. After 30 minutes, Catalina assured me that I would be transferred to another bus where English was spoken. To my dismay, the new bus conducted the tour in Portuguese, leaving me equally unable to follow along. Not only was the service I paid for completely different from what was delivered, but I was also blatantly misled. This tour was a complete disappointment. It is unacceptable to deceive customers and fail to provide the agreed-upon services. For the price charged, I expected professionalism, honesty, and the experience that was promised. I strongly advise against booking this tour if you value transparency and quality service.

Bus arrives around 12pm, only meal between 3pm and 4pm, very windy, access to the beach only by swimming, arrival around 10pm, I don't recommend it especially for children, I requested a refund

I have a few complaints. The restaurant had stairs and no elevator and it was quite a walk to board the boat. If you need accessible services and can't get up and down stairs, then you probably need to reconsider as there is only one way to get to the upstairs restaurant. And the walk to and from the boat was physically demanding as well. Other than the pain it took to get food as well as board and disembark the boat and bus, it was an okay experience. Julia

Wonderful place! Responsible and careful Enterprise and tourism professionals. A trip to remember for a lifetime.

Super tasty tour, there would be no better Cover if not guided by Márcio. Attentive, performative, let nothing go blank for us tourists. I'll indicate and if I go back to Rio I'll definitely look for the agency.

Great tour, safe transport, very attentive guide Maristela and crew on the boat very lively. I recommend the agency!

It was an excellent experience, good guide, the logistics were first class, the transport very clean, the air conditioning worked very well, I recommend them 100%

I will not make value judgments about the Enterprise, I leave it to those who read, I will only expose what happened (good and bad), so that the Service provided improves and helps those who seek a quality Service. POSITIVE POINTS: - BOAT TOUR: very cool, especially the toboggan! Everyone had a lot of fun and the stops were in cool places for swimming or coral observation. A pity it rained at the last stop, but it is a factor that is uncontrollable, did not take the glow of the ride. - LUNCH: the restaurant served the tourists very well, with the options of fish, chicken or meat! Remembering that drink and dessert are separate. NEGATIVE POINTS (PRINCIPAL): - VAN LENESSY RELATED TO LATES: Unfortunately there are customers who do not know to meet deadlines and schedules. There was a customer who left to wake up when the van arrived (+20 minutes waiting) and that took more than 40 minutes to eat, and the stipulated time was 15 minutes. This is a lack of respect and consideration with who paid and wants to enjoy the ride. The delay was so much that we took more traffic than planned and the ride before lunch was postponed. - POSTURE OF THE(A) GUIDE: The combined was to arrive in Cabo Frio and enjoy the tour before lunch. The guide, due to the delays of the customers without notion, decided to delay lunch to before the tour, but did not warn the van before the stop to eat (warned a woman in the bathroom only), so that a lot of people “filled their belly” close to lunch. - POSTURE OF THE(A) GUIDE: The Cover, on the way back, stopped the van at the Graal and went down to eat, simply without telling us how long we had to eat (detail that took the clothes from the Enterprise to mix and eat, putting it back when arriving in Rio, of course, to arrive in the Enterprise dressed), and she sat quietly to eat for 30 minutes while the passengers waited outside the van. When asked why he hadn't warned, he said it wasn't up to her, it was up to the driver. In my view the passenger has nothing to do with it, it is up to the guide to talk to the driver and pass the information to everyone, since I was paying for his Service, she was not doing me a favor. - POSITION OF THE GUIDE: The combined was that 18:00 we would meet at the meeting point to leave. As it rained, the unconscious customers wanted to leave earlier and made pressure, soon the Guide's Cover came to charge me to go to the van before the schedule, and I was inside the restaurant with friends. Curiously, it was the first time in the day that she complained of someone not being in the right place, before the time (remembering the previous indulgence), and I arrived in the van exactly at 18:00. - IMPRUDENT Driving: over the speed of the road Various times, passing in lombadas without decreasing speed, putting the passengers of the van at risk. - DETAILS: could pass a repellent inside the van to get the various mosquitoes out of the inside. It's a small thing, but it makes a difference in the quality of the Service.

A spectacular Service Enterprise! Careful and kind staff! I was quite satisfied! I highly recommend!