Excursion d'une journée aux chutes d'Iguazu

Hello David, Thank you for your kind feedback. We are very glad to hear the guiding made such a positive difference and that the explanations in both languages were clear and detailed. It is great to know the day felt well paced and organized, allowing you to fully enjoy the impressive views of the falls under good weather conditions. We truly appreciate you taking the time to share your experience. Warm wishes

Hello Lynette, Thank you for taking the time to share such detailed feedback. We are sorry to hear that the experience did not meet your expectations and that some aspects of the day felt frustrating. Shared excursions to Iguazu involve coordinating multiple services within the National Park, including train schedules, park entry procedures, and navigation operations. At times, delays can occur when some guests still need to complete ticket purchases upon arrival. We understand that waiting can be inconvenient, especially for travelers who prepared in advance, and we appreciate you pointing this out. Regarding the pickup time, we regret if the communication the evening before was not as clear or timely as it should have been. We will review this internally, as clear coordination before the tour is very important to us. Inside the park, timing can also vary depending on queues, train departures, and visitor flow, which sometimes results in longer intervals between activities. We understand how this may have affected the overall pacing of your day. Your comments about the guiding and the organization of the schedule are noted and will be shared with the team so we can continue improving both communication and coordination for future travelers. Thank you again for your feedback. Kind regards!! Say Hueque

Hello, Thank you for sharing your experience. We are glad to know you enjoyed the visit and had a pleasant time exploring the National Park. Many guests are pleasantly surprised by how much there is to see and how the day unfolds at a relaxed walking pace while still filling most of the day. It is wonderful to hear it was a positive experience overall. We appreciate you taking the time to leave your feedback. Best regards

Hello Rose, Thank you for taking the time to share your feedback. We are sorry to hear that the organization and pickup arrangements did not meet your expectations. On shared services, pickup logistics can occasionally require adjustments depending on operational considerations, traffic flow, and hotel access. We understand that last-minute changes can feel inconvenient, and we will review how these updates are communicated to ensure greater clarity in advance. Collection times may also vary slightly as we coordinate multiple hotels, though we always aim to minimize waiting times as much as possible. Regarding the itinerary inside the park, the circuits and navigation operate within a fixed timeframe due to train schedules, park regulations, and overall duration of the excursion. The option between the lower circuit and the boat navigation is outlined in the booking details, as completing both is not feasible within the structure of this specific tour. We appreciate your comments, as they help us continue refining both communication and coordination. If you felt that our team’s assistance and organization during the day were helpful overall, we would be grateful if the review could also reflect that aspect. Kind regards

Hello Eduard, Thank you for your feedback. We’re very sorry to hear about your disappointment. We would like to kindly clarify that the National Park entrance fee is not included in the tour price, and this is specified in the section detailing included and non-included services at the time of booking. We regret any inconvenience regarding communication and apologize if you did not receive a timely response. We truly hope that, despite this misunderstanding, you were able to enjoy the beauty of the Park and the waterfalls. Kind regards, Ana

Hello, Thanks for taking the time to share your experience. We are happy to hear everything ran smoothly and that the overall organization and guiding helped make the day enjoyable. Best regards

Hello Michael! Thank you for sharing your feedback. We’re sorry to hear that the pace of the tour and the crowded conditions affected your enjoyment of the park. We understand how frustrating it can feel when a visit does not allow the time or freedom you were expecting. Please note that crowd levels and the behavior of other visitors are unfortunately beyond the control of any tour operator, especially in very popular sites like the falls. The itinerary is designed to cover the main highlights within the time available, but we regret that it felt rushed for you and did not match your expectations regarding flexibility. We appreciate you taking the time to share your perspective, as comments like yours are important for us to continue reviewing how the experience is presented and managed. Kind regards

Hi Estrella, Thank you for sharing your experience. We are glad to hear you enjoyed the tour, and we appreciate you mentioning the pick up time detail. Your comments are very helpful and will be taken into account to improve how this information is communicated in advance. Warm regards

Hi Corissa, Thank you for sharing your experience. We are happy to hear you found the park so impressive and that the visit was one of the highlights of your trip. It is also great to know the guiding and the lunch options added to an enjoyable day. Warm regards

Hallo, vielen Dank für Ihre Rückmeldung. Es freut uns sehr zu hören, dass Ihnen die Iguazú-Wasserfälle so gut gefallen haben und dass Sie die Tour als gut organisiert empfunden haben. Schön zu wissen, dass auch die pünktliche Abholung und die Betreuung vor Ort zu einem gelungenen Erlebnis beigetragen haben. Herzliche Grüße