Excursion d'une journée à Auschwitz-Birkenau et à la mine de sel de Wieliczka au départ de Cracovie

Tour guides and drivers are amazing, helpful, knowledgeable, and professional. We were able to skip the lines to go into the attractions

Run all 5 stars. Messages, emails and even through the app, received confirmations from the location and pick-up time. Punctuality. Comfortable vehicle. The person was very friendly and helpful. The food was very tasty. The visits with the guides very well explained and the guides were always available for clarifications. We love it.

A must-do while in Krakow. You will learn things about the concentration camps you didn’t know during the tour and also through the 20-minute documentary shown on route, the Liberation of Auschwitz. A completely eye-opening experience. While Auschwitz was more personal with more visual artefacts and appeal, the scale of Birkenau – the enormity of the atrocities committed there – was unfathomable. And through control of the populace through fear, human beings did this to other humans, or stood by and let it happen. It's a reminder that we cannot let similar forces, operating all around the world today, to succeed. After booking, I had many questions about the order of sites (I definitely wanted to visit the camps first and the salt mine second), the timing, the lunch, and particularly whether a gluten-free option could be provided. Mr. Shuttle staff, Gosia, Aleksandra, and especially Zuzanna, were friendly, positive, and took initiative in all their responses. Great pre-excursion customer service. The reason for 4 stars instead of 5 was that our guide in the camps, Teresa, while phenomenally knowledgeable, authentic, and deeply empathetic, had a lot of Information to impart so spoke very quickly, and with her accent, was at times hard to understand, especially through the earpieces provided for all group tours. I was not the only participant to have this experience. I managed to hear and assimilate about 2/3 of what she said, which was a shame, because her knowledge was encyclopedic and I know I missed details that I would like to have heard. The salt mine was simply incredible and our guide, Samantha, was easy to hear and easy to understand. She used humour where appropriate and was very organized with respect to logistics. While I am glad I took the mine tour, it was in a league far below the concentration camps in terms of impact. Our driver – born and raised in Krakow, but went by Mike for the sake of his English speaking guests, was excellent. He communicated all the arrangements – from bathroom and snack breaks to exact time at sites and exact meeting spots – very clearly. Ample breaks were provided, which was welcome as the day was long (but only 14,000 steps) with a fair bit of waiting to enter the sites by group. For example, 10,000 visitors tour the salt mine daily! He also was aware of my tendency to get carsick and installed me in the front seat, checked in with me throughout the drive, and also provided me lots of interesting tourist info on the side. However, I was less thrilled about the drop-off, which was to be at the pick-up point in front of my hotel. Mike instead dropped me 2-3 “blocks” from the hotel with unclear directions how to get there navigating through paths in Planty Park on the basis that my hotel – Amber Design Residence – was in a restricted zone in the old town, which was not the case. Also much appreciated was the gluten-free meal Mr. Shuttle was able to provide for my husband who has coeliac disease. A highly recommended tour.

Great experience. Must see for historical purposes. Unfortunately, the museum is terrible! Yad Vashem (Israel), Washington DC Holocaust Museum and others tell a much better telling story for the record.

We were very lucky to have Luca as our guide around Auschwitz, he was very knowledgeable and made the day very thought provoking

The tour was seamlessly run and we felt in great hands the whole time. Our van picked us up at 5:40am and transferred us to a larger bus and we arrived at Aushwitz at 7:20a for a 7:40a tour ticket time. The bus held about 20 passengers and was tight. My husband and I are average American size and were fine, but caution if very tall or on the bigger side. Tour for Aushwitz was about 2 hours, then about a 15 min break and drive to Birkenau which was 45 min. Afterwards we had a 40 min break where you could purchase food or some people had it included in price (we did not). Then a 1.5 hour drive to the Salt mines where I think everyone napped! You get to drive most of the time through suburbs which is cool to see. We arrived at the Salt Mines at 1:10p, but tour time wasn’t until 2p. They also have lots of food, ice cream and places to sit, albeit very hot. Salt mine tour was excellent and cool to see. The main tour took about 2 hours, but then there was an optional museum tour which was 45 more min. Everyone but 2 people in our tour decided against it, but we had to wait for them on the bus which was not ideal. Got back to Krakow at about 5:30p and had to walk about 15 min back to our hotel. Overall it felt so good to be in the care of the Mr. Shuttle driver. He knew where to go, what to do, where the bathrooms were.

Very emotional experience, especially the Birkenau site. The guide at Auschwitz was excellent, Barbara, she was honest, sensitive and well informed. Guide at the Salt Mine, Kamil, was a current miner and again was very good. The pick up and transport from Mr Shuttle was excellent, arrived on time and kept us well informed on ETA, what was to expect next etc. and the driver Christian, was polite and helpful. A great trip, well worth experiencing

Nice driver and guide. Recommended

Auschwitz’s is memorable. Birkenwal was as well. Be ready to walk. I registered 20,000 steps between the above and salt mines. Salt mine has 800 steps down. Lift on the return.

Thanks to Pawel from Krakow Direct for his guidance throughout this day. Great day Thanks to him for his kindness and good humor Moving day and so appreciated by all