Wrong time on voucher
We arrived in good time for a 3pm departure as printed on the voucher to be told the buses had departed at 1.30pm so we missed the trip. We were promised a refund as there was no mention anywhere in the documentation of the earlier departure. We booked another trip for the following day but unfortunately conditions were not as good the next day on Vesuvius so there were no views from the top.
Réponse de l'opérateur
so sorry for this inconvenient but we cannot predict bad weather
regards
Francesca
This is only a bus ride and entry fee to the volcano, not a tour
The actual top of Vesuvius was incredible but paying all that money for the bus ride there... hmmmmm not sure about that. Plus, when I bought the tickets it said anyone under 18 pays the child price. I put my son's birthdate in and paid for 2 adult tickets and 1 child. When we got to the tour they gave us an upcharge of 20 Euros because they said I paid the incorrect amount for my son. Well, I paid what was on the Viator website! So we paid it but that was annoying. So overall, you're asking me to rate the tour which was basically just a bus ride. We had to hike up the volcano side on our own, no guide. Just told to meet back at the bus at a certain time. So this "Tour" is really bus fare and entry fee to the volcano, which I was upcharged for on the day of.
Réponse de l'opérateur
First of all we thank you for your review. We only followed as indicated in the programm.
Regards
Francesca.
A bus tour well worth it
Great value trip. Minibus from central Pompeii to the coach park then a 45 minute (hard but well worth it) to the crater for excellent views.
Réponse de l'opérateur
Dear guest,
Thank you so much for your kind review! We’re delighted to hear you enjoyed the trip and found it great value. The hike to the crater is indeed a bit challenging, but the stunning views make it all worthwhile! We really appreciate your feedback and hope to see you again on another adventure soon.
