Excursion côtière à Marseille : Visite touristique de Marseille

Thank you for sharing your feedback. We are truly sorry to hear that the tour did not meet your expectations. The tour time was adjusted due to operational and logistical constraints at the port, and we understand that a change the night before can be frustrating. Regarding the itinerary, some sites in Marseille can be difficult or restricted for larger vehicles, especially depending on traffic, port conditions, and local access rules. However, we understand your point that this should have been better anticipated and clearly explained. We also apologize if time was lost during the stops. Our goal is always to provide the best possible experience while ensuring all guests return safely and on time, but we regret that the organization felt disappointing on this occasion. Your comments are taken seriously, and we will review this tour with our team to improve communication, timing, and itinerary management for future guests.

Thank you so much for your wonderful review! We’re delighted you enjoyed the comfortable bus, the relaxed pace, and the free time to shop. Paco will be very happy to hear that his narration made the tour both informative and enjoyable. We truly appreciate your recommendation!

Tu peux répondre comme ça, en anglais : We’re sorry for the misunderstanding. On that day, the majority of the group was English-speaking, so the tour had to be performed mainly in English. Our guide tried to assist when possible, but we understand that the Spanish translation did not meet your expectations. Your feedback will help us improve our language organization.

Thank you for sharing your feedback. We are sorry that the tour started later than expected and that this affected the time spent at each stop. As this is a shared shore excursion, we must make sure that all guests are present before departure, and most importantly, we must also ensure that everyone returns to the ship on time. On cruise days, managing the schedule can sometimes be challenging due to delayed guests, port logistics, traffic, and the strict return time required by the ship. Joe did his best to keep the tour running while making sure that no guest would miss the ship, which is always our top priority. We understand that the shorter stops made the experience feel rushed, and we sincerely regret that the tour did not fully meet your expectations. Your feedback is important and will help us improve the organization of our shared tours.

Lamentamos saber que no pudieron participar en el tour. Sin embargo, queremos aclarar que nuestra empresa recibe cada año a clientes de todas partes del mundo, de más de 200 países, con muchos comentarios positivos y clientes satisfechos con nuestro servicio. Por este motivo, no podemos aceptar que nuestra actividad sea calificada como una “estafa”. La información del punto de encuentro está indicada en la reserva de Viator, y nuestro equipo está disponible por teléfono, mensaje o correo electrónico en caso de dificultad para encontrar el lugar de encuentro. Lamentablemente, si no se contacta con nuestro equipo ni con el soporte de la plataforma en el momento del problema, resulta muy difícil poder ayudarles en el lugar. Siempre estamos disponibles para ayudar a nuestros clientes a encontrar al guía o aclarar el punto de encuentro, pero es importante contactarnos inmediatamente en caso de duda.

Thank you very much for your kind review. We are glad to hear that we were able to adjust the pickup time according to your ship’s arrival and that everything worked well for you. On cruise days, we always do our best to remain flexible while making sure our guests enjoy the tour and return to the ship on time. We are also happy that you found the tour informative and that you had enough free time to explore on your own. It was a pleasure welcoming you, and we hope to see you again in Marseille.

Thank you very much for your kind review. We are delighted to hear that you enjoyed your tour of Marseille and that Laurent helped make the experience informative and well organized. Marseille has so many beautiful places to discover, especially when time is limited during a cruise stop, and we are happy that you were able to enjoy the main highlights. We truly appreciate your feedback and hope to welcome you again in the future.

Thank you very much for your kind review. We are delighted to hear that you enjoyed your tour with Joe. It is wonderful to know that he made the experience both fun and informative, while also being accommodating and easy to communicate with. We truly appreciate your feedback and hope to welcome you again in Marseille in the future.

Thank you very much for your kind review. We are happy to hear that you enjoyed discovering Marseille. The vehicle used for the tour is a taxi, but the driver conducting the visit is also a confirmed tour guide who is passionate about Marseille and its history. We are also glad that you enjoyed the stops, especially the fountain. Your comments about the timing are very helpful. We understand that the tour may have felt a little rushed, and we will take this into consideration to better balance the time at each stop. We will also review the stop at the fish market to see if adjustments can be made in order to allow more time at the main highlights. Regarding the duration, our tour is planned for approximately 4 hours, but timing can sometimes vary depending on traffic, port access, and operational conditions on the day. That being said, your feedback is important to us, and we will use it to improve the experience for future guests. Thank you again for choosing our tour. We are pleased that you still enjoyed your visit and discovered some of the amazing sights of Marseille.

Thank you very much for your feedback. We are glad to hear that you found the tour informative and that you enjoyed the free time by the marina. We are sorry that the meeting instructions were not clear enough and that this caused some stress before the tour. The Marseille cruise terminal is a private and highly regulated area, and local operators must follow the terminal’s access rules and restrictions, which can sometimes make the meeting process more complicated. That being said, we fully understand how important clear directions are, especially for cruise guests. We are already working on improving our pre-tour communication and meeting instructions to make the process easier and more comfortable for future guests. Thank you again for joining us in Marseille.