Arrivées en SUV de luxe depuis l'aéroport de Cancun, aller simple
Description
Vos vacances commenceront ici ! Bienvenue à bord de notre SUV STP Caribe avec service de bar à bord avec bières et eau purifiée incluses. Beaucoup d'espace dans une cabine entièrement désinfectée.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
INFORMATIONS DE CONTACT UNE FOIS QUE VOUS ARRIVEREZ À L'AÉROPORT DE CANCUN À votre arrivée à l'aéroport international de Cancún, veuillez suivre ces indications pour trouver le chauffeur qui vous conduira à votre destination : « Nous vous recommandons de télécharger l’application WhatsApp pendant votre séjour dans les Caraïbes mexicaines afin de faciliter la communication et d’améliorer votre expérience. » Veuillez présenter votre bon de confirmation sur votre téléphone au représentant de la compagnie et au chauffeur à votre arrivée. • Une fois arrivé à l'aéroport de Cancún, vous recevrez un SMS ou un message WhatsApp du représentant de la société à l'aéroport et vous devrez d'abord passer par l'immigration et la douane. Nous suivrons votre vol et le terminal d'arrivée jusqu'à votre départ... Après avoir passé l'immigration, récupéré vos bagages et franchi la douane, vous verrez des vendeurs de multipropriété et de transport le long du couloir. Ils essaieront de vous proposer des visites gratuites et de vous aider pour vos transferts. VEUILLEZ LES IGNORER (ne leur parlez pas et continuez votre chemin). Vous trouverez notre équipe après votre sortie par la porte coulissante principale ; nous vous attendrons dans la zone où se trouvent toutes les autres compagnies de transport. • Le représentant de la société vous accueillera avec une tablette sur laquelle votre nom sera inscrit et portera une chemise verte à manches longues. Dirigez-vous directement vers les portes de sortie. Si un représentant d'autres agences ou hôtels tente de vous arrêter — ATTENTION AUX ARNAQUEURS —, veuillez ne pas vous arrêter et aidez-nous en vous adressant directement à notre représentant (nous vous attendrons, alors ne croyez pas ceux qui prétendent que notre équipe est partie ou qu'ils vous rembourseront). Nos représentants à l'aéroport portent un uniforme composé d'une chemise vert pomme et d'un pantalon noir. Tous nos représentants et chauffeurs possèdent également une carte d'identification aéroportuaire autorisée. Si vous mettez plus d'une heure à quitter le terminal après votre atterrissage en raison de votre compagnie aérienne, de bagages perdus ou pour toute autre raison, et si vous ne voyez pas notre chauffeur en quittant l'aéroport, veuillez nous contacter. Nous nous engageons à fournir un service de transport fluide, ponctuel et confortable. Veuillez prendre note des politiques suivantes : Aucun frais supplémentaire ne sera appliqué si les membres de votre groupe arrivent par des vols différents, à condition que nous en soyons informés à l'avance. Si nous ne sommes pas informés à l'avance et qu'il y a des changements de dernière minute, des temps d'attente prolongés ou des déplacements supplémentaires à l'intérieur de l'aéroport, des frais supplémentaires seront appliqués en raison de la logistique supplémentaire que cela implique. Si vous avez besoin d'une chaise haute pour bébé, veuillez en faire la demande à l'avance lors de votre réservation (2 chaises seulement par réservation). Malheureusement, nous ne disposons pas de sièges bébé disponibles à court terme ou à la dernière minute. Ce billet est valable pour un aller simple. Pour un aller-retour, vous devez réserver un autre billet. Rendez-vous sur votre portail Viator (TripAdvisor) et recherchez les « Produits au départ des hôtels vers l'aéroport de Cancún ».
Avis des voyageurs
Informations importantes
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Animaux d'assistance acceptés
- Sièges enfants avec besoins spéciaux disponibles
- Convient à toutes les conditions physiques
Avis(2,414)
Loved everything about this experience from pick up to drop off The pick up: First they greet you at the airport roll your bags to your car offer cool, hand towels as your walking into the vehicle they have also to refreshments. The ride was very smooth, and you can hook up to the ox if necessary. The drop off: They arrived to the resort 20 minutes early with the same experience of the cool towel and refreshments. I would absolutely book this again.
Dear Tyrell, From the greeting at the airport all the way to arriving twenty minutes early at the resort, every single detail was covered and you noticed every one of them. That means a great deal to us. Cool towels at pickup, refreshments both ways, a smooth ride with connectivity on board and a chauffeur who showed up early because punctuality is a standard, not a bonus. That end to end experience is exactly what a luxury SUV transfer from Cancún International Airport (CUN) should feel like at Black Luxury Service by STP Caribe, and we are glad it delivered on every level. Guests like you who appreciate the details are exactly who we design this experience for. We cannot wait to welcome you back to the Riviera Maya and the Mexican Caribbean. Yours in luxury, STP Caribe
What started as a great experience ended with my phone being held hostage for two days. The driver was friendly, on time, and the SUV was clean. Everything seemed great. The problem started when we arrived at the marina for our ferry to Isla Mujeres. About five minutes after being dropped off, I realized I had left my phone in the vehicle. The marina staff actually held the boat for nearly 20 minutes while we desperately tried to reach the driver, hoping he could turn around before the ferry departed. We called the driver multiple times and contacted the company, but received no response. Eventually, the ferry had to leave without the driver returning. After our resort contacted the company on our behalf, we were told they had my phone and could return it for a $60 fee. While frustrating, I agreed because my phone contained everything I needed for both my trip and my business. Then the story changed. We were later told it would actually cost $150, and they would not return the phone to the marina to get to me. Instead, we were told the only way to get my phone back was to use their transportation service for our return trip—something we had never planned on doing. As a result, I was without my phone for two full days and felt like I had no choice but to pay for transportation that I didn't want just to retrieve my own property. I completely understand charging a reasonable fee to return a forgotten item. What I don't understand is changing the agreed-upon amount and refusing to return the item unless additional services are purchased. The transportation itself was great. The way the lost phone situation was handled was not. As a travel agent myself, I will definitely not be recommending that my clients use this company. If you book with them PLEASE triple-check that you have all of your belongings before getting out of the vehicle. If something gets left behind, expect to be at their mercy to get it back.
You wrote in every platform the same review, I Already answered you and you keep on writing. It is on you to believe this not true story . We are committed to service and to legit relationship with our customers who honor to choose our company. We feel sorry for your dissatisfaction and frustration with a situation on a cell phone our company is not responsible. We feel satisfied because we delivered to you an object really valuable and I will keep this feeling for being an honorable company. Wish you good luck and a prosperous life. Lorena
Top rated service and very clean.
Thank you, and welcome from Saint Louis! Top rated and very clean: short, honest and exactly what every family deserves on arrival at Cancún Airport. We hope the rest of your vacation was just as smooth and look forward to welcoming you all back to the Riviera Maya! Yours in luxury, STP Caribe
WiFi, beer, perfectly clean and brand new Suburban to get from Cancun airport to playa del Carmen. They went the EXTRA mile by helping us retrieve a lost phone from immigration. They communicated before via WhatsApp which is great. We were able to get kids seats for 2 and 3 year old. Cool clothes and hand sanitizer at the SUV. Darwin was very nice.
Helping retrieve a lost phone from immigration is not part of any standard transfer service, and yet that is exactly the kind of moment that reveals what a team is truly made of. Darwin and the greeter went above and beyond in every sense of the word. WiFi, cold beer, cool towels, hand sanitizer, car seats for a 2 and 3 year old, a brand new Suburban and clear WhatsApp communication before you even landed: the private SUV transfer from Cancún Airport to Playa del Carmen had every detail covered for the whole family. Traveling with young children deserves exactly this level of preparation and care, and we are so glad the experience reflected that. Thank you for trusting STP Caribe with your family, and we hope to welcome you all back from Tucson very soon! Yours in luxury, STP Caribe
Joaquin was the best driver we’ve ever had. He gave detailed history about all of the spots between Cancun and Tulum and took care of us better than we could have imagined! Ask him about his conch playing :) 20 out of 10! Highly recommended! Will be requesting from now on!
20 out of 10 and a conch performance along the way: Joaquin truly is one of a kind! The drive between Cancún and Tulum is one of the most scenic stretches of the Caribbean coast, and having a driver who brings it to life with genuine local history and a little music makes the whole experience something you simply cannot find anywhere else. Better than you could have imagined is the bar we want every guest to clear, and Joaquin cleared it with room to spare. We will make sure he is ready and waiting every time you come back! Yours in luxury, STP Caribe
Perfect service. Communication from prior to our pick up excellent. Samuel met us at the spot he communicated To us where we met with Juan Daniel our driver Greeting us with a fresh clean towel and refreshments then taking us to our hotel. Too service. Thank you so much. .
Caribe STP was fantastic and our driver was top notch, Fernando Ramos. He took great care of us on arrival and departure. Great communication.
Fernando Ramos taking great care of you on both arrival and departure from Cancún Airport is exactly the kind of consistency that builds real confidence in a service. Top notch driving, great communication and genuine attentiveness throughout: that is the private transportation experience in Cancún and the Riviera Maya that every traveler deserves. We are so glad Fernando delivered on both ends of your trip and we look forward to welcoming you back very soon! Yours in luxury, STP Caribe
STP Caribe was excellent. From the airport they were easy to find. Our greater was very friendly and guided us to our driver. Our driver Alfredo Ramos was awesome. Very helpful and had plenty of refreshments. Had a wonderful experience. Highly recommend
Joaquin was amazing and went the extra mile for my husbands birthday! He decorated the interior with streamers and balloons and it started our trip on such a happy note :) The SUV was clean and stocked with beer and waters. Love a private transfer from the chaos of the Cancun airport - it’s worth the cash!
Happy belated birthday to your husband, and what a way to start a vacation! Streamers, balloons, cold beer and water waiting in a clean luxury SUV: Joaquin truly went above and beyond to make that arrival moment something special. Anyone who has navigated Cancún Airport knows how chaotic it can feel after a long flight, and stepping straight into a private, decorated and fully stocked vehicle is exactly the kind of relief that makes the whole experience worth it. No crowds, no confusion, just a warm and celebratory welcome from the very first moment. We are so glad it set such a happy tone for your trip and we hope to welcome you both back for many more celebrations ahead! Yours in luxury, STP Caribe
Had a text waiting for us upon landing with pickup info. Very friendly and personable driver. Have used this service multiple times and it's always great!
