Arrivée Transfert Privé Aéroport de Mexico MEX au Mexique en voiture

The experience would have been alright, except for two significant problems. First, it is near impossible to find the Enterprise kiosk in the México City airport. The sign is very small in the window, and it is with another car rental agency. None of the shop keepers or other car rental places seemed to know where Enterprise was. I walked an enormous distance, the length of the airport, with all of my luggage, following the directions of various shop keepers and rental agents, only to find out the kiosk was back where I started. Even then, walking all the way back I walked by the kiosk twice. Probably lost 45 minutes to an hour looking for it. The other agencies have several kiosks each, well marked, and easy to find. Second, when I returned the car, five days later, there was something wrong with the tire, a bubble or scrape or something with the exterior rubber. They informed me I had to pay for a new tire, even though I had paid a really large sum for total coverage of the vehicle. They showed me the fine print on the contract that tires and a few other things on the bottom of the car were not included in the total coverage package. The roads in Mexico City and other towns are quite bad compared to US roads. I have no idea how the tire was damaged, and I couldn't really see anything. But their professional eyes could see it. Admittedly, with all the pot holes, topes, and even streets with cobblestone streets in one of the towns I visited, as well as valet parking a few times, the rubber on the tire could have easily been damaged. The price I had to pay kept coming down, because I was unhappy about it. Seemed pretty unreasonable. Basically, in the end I had to pay around $50 or so. Which is not a lot in the grand scheme, but I don't like the feeling of being fleeced. And I imagine other people who don't speak Spanish and won't take issue would have had to pay a couple hundred bucks. I am not sure if the other rental companies would have done the same. Maybe they would have. Wasn't all a bad experience. People were friendly and helpful the first day when I checked in.

Our flight was delayed by an hour. Our driver was at the designated area waiting for us. He was professional, courteous. The car was nicely air conditioned and a perfect size for our luggage.