3 - Excursion d'une journée à Cusco : Machu Picchu, Humantay & Rainbow Mountain

Three very intense days visiting three of the most beautiful sites in the Cuzco region. The team takes care of everything for you, and found good guides that made me feel safe and explained a lot. Meals were healthy and tasty. The pace is perhaps not suitable for everyone: very early pickups and late returns for three days in a row, while battling altitude fatigue, with long, bumpy bus rides, and lots of walking and hiking. Suitable for fit people who want to fit everything in a short trip, at the cost of comfort (like me!)

Booking the excursion with the company was not too difficult. The day we arrived. We had to meet up with the travel company and go over some documents, this was unexpected, but helpful. All three adventures are very far away from cusco and require a lot of travel time. The guides we had were informative, kind, and helpful. The experiences were once in a lifetime. Everything disclosed on the website was accurate.

Humanatay Lake was beautiful, but definitely a harder hike than states. We weren't given a whole lot of information leading up to the experience and things were changed without much heads up. We were just kinda expected to go along with whatever they decided for us with less than a 24 hr heads up. We ended up switching to a different tour on day 2 because they moved our Machu Picchu trip without checking with us to day 3. We did a tour of the sacred valley, which was lovely, but felt very tourist trappy. We had very little time at all the sites and most of our time was spent being pushed to buy things from the many stalls lining each location. Macchu Picchu was by far the best experience, with a very knowledgeable and fluent tour guide, but we had quite a bit of miscommunication with the transportation. They also booked us for a train that made us an hour late for our tour, on purpose! The only reason we were even able to get in is because of our fabulous tour guide. Overall, the experience wasn't bad, but if I'm paying someone else to book all these things for me, I would expect a little more communication and better planning.

Awesome experience ! Tour was very organized and probably one of the cheapest in Viator ! Highly recommended !

Amazing experience for us! The tour operator sent us all information about the tours. The communication was easy and we had all details about the pick up times, guides and activities in WhatsApp. The organisation was perfect. In Macchu Picchu we had great guide - she told us many interesting information about the Inka culture, we had enough time to enjoy Macchu Picchu and Aguas Calientes. The tour operator also order better train with more comfortable seats for us. Humantay lake tour and Rainbow mountain tour were amazing too. Guides took care about us carefully and we had enough time to enjoy amazing places in mountains. We really recommend this tour!

tl/dr: Libertrek is a huge mess with terrible communication and worse customer service, I’d never work with them again, and I couldn’t recommend them to anyone else in good conscience. I use a travel company to make my travel quick, simple, and smooth, and Libertrek made my travel none of those things. Background: My friends booked their trip over 8 months in advance, I booked about 6 months out. We were very clear from the beginning in ever communication with Viator and Libertrek that we needed to travel together. This issues started about 5 months out: they tried to upsell us to the Macchu Picchu train with live dancing. The tour we bought listed departure and return times, and those were part of why we chose that tour despite having other options. By message, they threatened that we’d have to leave much earlier and return much later if we didn’t cave to the upselling. We contacted Viator and Libertrek backed off and said we’d get the price and times we paid for. We heard nothing at all after that. About 2 days before we arrived in Cusco we needed some details for planning, packing, etc. so I messaged Libertrek. They weirdly refused to send us details by message, repeatedly insisting we come to their office. We were arriving the evening before our first excursion and going to their office was I convenient. But because they wouldn’t provide info, I went straight from the airport to their office after dark. They made it very difficult for me to pick up my friends’ tickets and documents, but finally they printed them. And I, not their employees who had the booking for over 8 months, noticed that my friends’ train booking was for the WRONG MONTH. Basically my attention to detail on my friends’ tickets saved Libertrek’s butts: had I not waited forever and finally gotten them to print my friends’ tickets for me, my friends would have shown up to the train a month before their tickets were good. So Libertrek worked the next day and changed my friends’ train tickets to the right day, but apparently had to upgrade them to the nicer train car. Despite the fact they knew for 6 months we needed to travel together and it was THEIR MISTAKE THAT I CAUGHT, they didn’t change my seat. The Macchu Picchu tour was good, but the tour guide recommended a restaurant in pretty sure gave two of us food poisoning that prevented us from going to Vinicunca the next day. The train ride back was a disaster: my car had no air and no bathrooms (they were broken before we got on and PeruRail knew that). Then the train was stopped and delayed for about an hour. People opened the windows in my car because it was dangerously hot, so we inhaled train fumes for about 3 hours and I felt very sick. PeruRail did not communicate and do nothing to mitigate. Libertrek wasn’t tracking the train times, so when the train finally moved and I got service, I had to communicate with our pickup driver about the delay, Libertrek did nothing to help. Then I came down with food poisoning overnight and couldn’t go to Vinicunca. I asked Libertrek if they could just move me to the next day because of all of their previous errors and issues, and they refused to do anything to mitigate the general disaster of the tour package handling. I booked another Vinicunca tour for about $25 and they messaged me immediately and communicated well, a nice contrast to Libertrek. The tour guides and drivers were good. But it created so much work and stress for me to get to that point that I still would never use Libertrek again, especially given that there are literally hundreds of tour operators online and on every street in the downtown area that wouldn’t be so stressful and awful to work with. I’d recommend avoiding Libertrek like the plague. Once they have your money they don’t care about customer service/experience or communication.

Excellent tour coordination, one day before I received the tour instructions, pickup time at the hotel, and the activities. I had a great time thanks to the Libertrek agency; they made our trip unforgettable. I highly recommend them!

+3

It was one of my best trips ever! I loved absolutely everything. Everything was very well organized and always on time. I would highly recommend this tour and this travel agency to everyone. Just be aware that it is better to be reasonably fit for mountain trekking, as the altitudes in Peru are high. When going on this tour to Humantay Lake and Rainbow Mountain, take it seriously and prepare in advance.

We are very pleased of how smooth the tour went. We had an amazing time. Grateful for your cooperation and communication, especially Katheryn Vargas, who was excellent. We loved all the activities and all tour guides were very helpful and brilliant. We definitely would book another tour again in future and also recommend Libertrek Perú to all our family and friends. Thank you again for your great service 🙏🏻

Excellent experience, I had an error in the date on viator and was changed without problem, Katheryn Vargas, from the booking area was communicating with me constantly. All very tidy and very good layout. My only problem was getting to the Humantay lagoon, which is beautiful, but getting there is complex and you have to be in good physical condition (the guide helped me in any way possible), to consider it when taking the tour. Apart from this it was a wonderful experience, I am glad to have known these places and felt very safe.