Traslado privado de lujo a las áreas de Montego Bay, Negril y Ocho Ríos

We sincerely apologize that your arrival experience did not meet your expectations. We understand how stressful it is to arrive in a new destination and not have your transportation waiting. To clarify what occurred, as soon as we received your reservation we notified Viator that Ian Fleming Airport was outside the service area covered by the advertised rate. Because of the additional distance, we advised that the transfer could only be completed with a rate adjustment. A notification regarding the revised rate was sent prior to your arrival; however, we never received a response or acceptance of the updated pricing. Without confirmation of the revised fare, we were unable to confirm the reservation or dispatch a driver. Once it became clear the reservation could not be fulfilled, Viator processed a full refund. We understand this situation was frustrating, and we regret that the communication between the booking platform and the reservation process did not result in a clearer resolution before your travel date. While we respectfully disagree that Luxury Star Travels simply failed to show up, we do understand why the experience was disappointing from your perspective. We appreciate your feedback and wish you and your family the very best.

Hello Rebecca Thank you for taking the time to share your feedback. We would like to provide some additional context regarding your experience. Your wait time was less than 30 minutes. When you arrived at our airport desk, our concierge agent was temporarily assisting another group of travelers, which unfortunately delayed your greeting. Additionally, the vehicle originally assigned to your reservation was unexpectedly delayed due to a traffic accident. As soon as we were made aware of the situation, we immediately dispatched another luxury vehicle that had just completed an airport departure transfer to minimize any further delay. Because of the last-minute vehicle reassignment, the complimentary refreshments that are normally stocked in the originally assigned vehicle were not available at pickup. We sincerely apologize for that inconvenience. We appreciate your patience and understanding. While this was an isolated operational issue caused by unforeseen circumstances, we continually strive to provide the high level of luxury service our guests expect and deserve. We hope to have the opportunity to provide you with the full Luxury Star Travels experience on a future visit to Jamaica.

Thank you for your kind words and for trusting Luxury Star Travels with your transportation while visiting Jamaica. Providing a luxury experience is important to us, but just as important is making sure every guest feels genuinely cared for, comfortable, and safe throughout their journey. We’re especially pleased our team was able to provide that level of professionalism, courtesy, and attentiveness when you weren’t feeling your best. Your recommendation means a great deal to our entire team. We truly appreciate your support and look forward to welcoming you back to Jamaica for another first-class experience.

Thank you for your wonderful review and for choosing Luxury Star Travels during your visit to Jamaica. We believe luxury transportation should be more than just getting from point A to point B—it should be the beginning of your Jamaican experience. We’re delighted to hear your chauffeur provided professional communication, local insight, and helped create an authentic island experience with a stop for genuine Jamaican cuisine before arriving at your resort. Creating memorable, personalized experiences for our guests is exactly what we strive for every day. We truly appreciate your kind words and look forward to welcoming you back to Jamaica for another first-class experience.

After reviewing your reservation, the statements made in this review do not accurately reflect the documented communication and service provided. As part of our standard VIP arrival protocol, all guests receive a confirmation call and detailed instructional email a minimum of 24 hours prior to service, clearly outlining where to proceed upon arrival at Montego Bay Airport. In addition, a dedicated concierge team member is positioned onsite to greet arriving guests, and our dispatch team actively contacts guests once their flight has landed to ensure a smooth and seamless connection with their chauffeur. Regarding your comments about the vehicle, Luxury Star Travels uses the exact luxury vehicles advertised for our private SUV transfers—specifically Cadillac Escalades or GMC Yukon XLs. We do not substitute our advertised luxury SUV service with lesser-class vehicles. Based on our records, the necessary communication, coordination, and vehicle standards were fully in place for your reservation. Luxury Star Travels remains committed to delivering the premium level of service that has earned us our five-star reputation with travelers worldwide.

Garfield is the man, or should I say the "Mayor!" We are happy we were able to do our part in you enjoying your trip! Hope to see you soon.

Thanks Corsley for choosing us and we look foward to seeing you again!

Thank you for choosing LST and we look forward to seeing you again! Bless Up!

Hey Molly, we will let Klamar know and thank you for choosing Luxury Star Travels!

Thank you Colin for the great words! We look forward to seeing you and your family in Jamaica really soon!