Traslado privado al centro de la ciudad

Dear Mr/Ms B6446TEmarya, Thank you very much for taking the time to share your thoughtful feedback with us. We truly appreciate your comments and are delighted to hear that your daughter had a safe and positive experience with our service. We completely understand that, as a parent, your child's safety and well-being are your top priorities. It means a great deal to us to know that we were able to provide you with peace of mind by ensuring your daughter arrived safely at her school. We are especially pleased to hear that Fridon made such a positive impression through his professionalism and care. We will be delighted to share your kind compliments with Fridon. Your appreciation will certainly mean a lot to him and to our entire team. Thank you once again for choosing TravelThru and for placing your trust in us. We truly appreciate your support and look forward to serving you and your family again in the future. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms Eric_A, Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that your driver was friendly and that the transportation itself ultimately went smoothly. At the same time, we sincerely apologize for the inconvenience caused by receiving a vehicle upgrade request at the last minute while you were already at the airport preparing to travel. We completely understand your concern that any vehicle capacity requirements should ideally have been identified and communicated much earlier, allowing you to travel with greater confidence and peace of mind. We are also sorry to hear that there was confusion regarding the meeting instructions upon arrival. We understand how frustrating it can be when pickup directions are unclear, particularly after a long flight. Drivers should provide clear and accurate instructions and, where applicable, be easily identifiable at the designated meeting point. We regret that this aspect of the service did not meet your expectations. We also appreciate your valuable suggestion regarding the use of WhatsApp for communication in Europe. Feedback like this is extremely helpful as we continuously review and improve our communication processes to better serve travelers from around the world. Please rest assured that your comments regarding the late vehicle notification and the pickup communication will be shared with the relevant teams for review and improvement. Thank you again for your honest feedback and for choosing TravelThru. We truly value your insights and hope to have the opportunity to provide you with an even smoother experience in the future. Best regards, Logan Quality Assurance Team TravelThru

Cher Monsieur/Madame 907fannyf, Merci beaucoup d’avoir pris le temps de partager votre excellente expérience avec nous. Nous sommes ravis d’apprendre que vous avez été pleinement satisfait de notre service. C’est un réel plaisir de savoir que la réservation a été simple à effectuer et que l’ensemble de votre expérience s’est déroulé de manière fluide et bien organisée. Nous sommes heureux d’apprendre que votre chauffeur vous attendait à l’aéroport à votre arrivée et qu’un autre chauffeur est venu vous chercher à votre hôtel pour votre trajet retour. Nous sommes également ravis de savoir que les deux chauffeurs étaient ponctuels, sympathiques et professionnels. La ponctualité, la fiabilité et la qualité de l’accueil sont des éléments essentiels de notre service, et nous sommes heureux qu’ils aient contribué à rendre votre voyage agréable. Nous apprécions également votre retour concernant les informations et confirmations reçues la veille, car une communication claire et proactive est très importante pour nous. Savoir que vous réserveriez à nouveau avec nous et que vous nous recommandez est la plus belle récompense pour toute notre équipe. Merci encore pour votre confiance et pour avoir choisi TravelThru. Nous espérons avoir le plaisir de vous accompagner à nouveau lors de vos prochains déplacements. Cordialement, Logan Équipe Assurance Qualité TravelThru

Dear Mr/Ms Patricia_H, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear about your disappointing experience and fully understand your frustration regarding the vehicle provided for your transfer. We deeply regret that the transportation received did not match your expectations based on the advertised vehicle images and the booking made for 4 adult passengers with luggage. We understand how uncomfortable and concerning it must have been to travel while having to sit with luggage due to insufficient vehicle space. Passenger comfort and safety should always be a priority, and we sincerely apologize that this was not your experience. We also understand your concerns regarding the luggage allowance information and your disappointment that the limitations regarding additional carry-on items, purses, or totes were not clearly communicated during the reservation process. We appreciate you bringing this matter to our attention, as clear and transparent booking information is extremely important to us. Additionally, we are sorry to hear that you felt unsupported by the customer service experience you received afterward. We never want our customers to feel dismissed or unheard when raising concerns regarding their journey. Please rest assured that your feedback will be taken seriously and shared with the relevant operations and customer support teams for internal review, including the concerns regarding vehicle suitability, booking information clarity, and post-service assistance. To allow our team to investigate the matter further in detail, please kindly send your booking information and any relevant photos or supporting details to npu@travelthru.com. Our team will be happy to review the case further and assist you accordingly. We sincerely regret that this experience negatively impacted your trip and appreciate you bringing these concerns to our attention. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms. Sofflo59, Merci beaucoup d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d’apprendre que le service était au top et ponctuel. Vos commentaires positifs sont très appréciés, et nous espérons avoir le plaisir de vous servir à nouveau lors de vos prochains voyages. Kind regards, Ha Quality Assurance Team TravelThru

Dear Mr/Ms. Rebecca_S, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had a very good experience, with a driver who was punctual and friendly. Your recommendation truly means a lot to us, and we sincerely appreciate your support. We look forward to serving you again in the future. Kind regards, Ha Quality Assurance Team TravelThru

Dear Mr/Ms 324kamleshd, Thank you very much for your kind feedback. We are delighted to hear that you had a positive experience with our service. It’s great to know that the driver arrived on time and provided a polite and professional service throughout your journey. We’re also very pleased that you enjoyed the vehicle and found it to be comfortable. Your satisfaction means a lot to us, and your feedback encourages us to continue delivering high-quality and reliable service to all our customers. Thank you once again for choosing TravelThru. We truly appreciate your support and look forward to serving you again in the future. Best regards, Logan Quality Assurance Team TravelThru

Sehr geehrte/r Herr/Frau Wander09773512245, Vielen Dank für Ihr freundliches Feedback. Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren. Wir sind besonders froh, dass Sie den Chauffeur als freundlich und gut empfunden haben. Genau diese Art von Service ist es, die wir unseren Kunden stets bieten möchten. Vielen Dank nochmals für Ihr Vertrauen und Ihre Unterstützung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Logan Qualitätssicherungsteam TravelThru

Dear Mr/Ms Voyager03550240831, Thank you very much for your wonderful review. We are truly delighted to hear that you had such a positive experience with our service. It’s especially great to know that Abi made such a strong impression as an incredible driver and a humble person. We take great pride in working with drivers who provide not only safe and reliable journeys but also a warm and respectful experience for our customers. Your “10/10” rating means a lot to us, and we will be sure to share your kind words with Abi — it will surely make his day. Thank you once again for choosing TravelThru. We truly appreciate your support and look forward to serving you again in the future. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms. Ilknur Y, Thank you very much for taking the time to share your experience with us. We are delighted to hear that Taahir provided such kind service and that you enjoyed a smooth journey in a comfortable and clean car. Your kind words will certainly be shared with Taahir. We truly appreciate your feedback and look forward to serving you again in the future. Kind regards, Ha Quality Assurance Team TravelThru