Ruinas de Chichén Itzá y Ek Balam con nado en cenote desde Cancún

I confirmed three seperate times this week that this tour would be going ahead on 12 October, and the meeting place and meeting time. On the evening of 11 October, at 9pm (meeting next morning at 7.20am was planned) the company contacted me saying someone had cancelled and therefore they had to cancel the tour. I asked why if one person cancelled the tour was being cancelled, since they would keep the money according to their cancellation policy. The contact then stated I was actually the only person on the tour. I asked whether the company had been lying all week to me when I was confirming the details, or whether they were lying now and he refused to answer – only offering me a refund or an alternative and completely unsuitable tour. Cancun Tours has absolutely ruined my vacation, I recommend to avoid this company at all costs. Since it is now 9pm and I only have tomorrow in Cancun, I have no way of booking another tour tomorrow to Chichen Itza and Ek Balam. Terrible, shady, and dishonest company.

This tour is really an incredible experience. Things to know that may be helpful…. 1. It’s a very long day but it’s definitely worth it! 2. We went at the beginning of June and it was very hot (100° F) so be prepared to protect your skin and head… hats, sunglasses and umbrellas will serve you well. 3. Our guides (Blalio and Marco our driver) were phenomenal. So genuine and informative and just so lovely! 4. Ek Balám is smaller and just as amazing… climbing the acropolis takes good physical abilities especially in the heat. So just be prepared. Getting to the top provided incredible views. Highly recommend. 5. The cenote was an out of this world experience. We were AMAZED! Just the most beautiful natural creation we’ve ever seen. LOVED IT. 6. Mayan culture is fascinating. Thanks to our guide he educated us and we came out better people for becoming familiar with this culture. Take the time to learn. 7. Chichen Itza is properly named a “wonder of the world”. The temples architecture and engineering are mind blowing. Also don’t overlook the football field! We wish we had more time to wonder around a little bit more. But with the heat we don’t know how much more time we could’ve actually used. All this to say you can’t go wrong with this tour. We are so grateful to have been able to experience this! Be prepared for a long day… take a siesta on the ride… relax and enjoy!

Patricio was super Knowledgeable, made sure we had enough time doing everything and that all our needs were taken care of. It’s a long day and a lot of driving but extremely memorable!

Handfrafts shop visiting was not needed. The time should be spent at Chichen Itza. Tour delayed so return to Hotel became late.

My guide was with Aldo. I went with my family and I can’t believe how amazing the tour was. Also was very informative on the entire tour. He helped us learn not only about the culture, but made the experience feel very authentic and personal. I had a great time, and it’s an experience I don’t think we’ll ever forget. I don’t think the experience would have been this beautiful if Aldo was not our guide. He’s amazing. He needs recognition because he really was amazing! Definitely bring a change of clothes and hat! There’s a lot of sun exposure. Bringing water would also be helpful.