Yate de lujo privado | + 2 motos acuáticas gratis | + piscina marina

Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. We would like to clarify a few important points for future guests. Our listing clearly states, in **bold**, that guests **must contact us before arriving at the marina**. This is an essential part of the booking process because, as a bareboat charter company, we are required to complete the captain selection process and coordinate your departure time in advance. Captains may not be available at every hour, which is why departure times must be confirmed with us before your charter. If guests arrive at the marina without contacting us first, there may not be a captain assigned, a yacht prepared, or a reservation scheduled for that time. For this reason, we do not automatically reserve a departure time until we have spoken with the guest and completed the required coordination. We also want to clarify that our yacht descriptions clearly disclose all **additional fees that are not included in the booking price**, such as fuel and crew fees when applicable. We believe in being transparent, and these details are available in the listing before a reservation is made. We always do our best to provide every guest with a smooth and enjoyable experience, and we encourage everyone to carefully review the listing and contact us after booking so we can prepare everything in advance and ensure their charter goes as planned.

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. After reviewing your reservation, we found that your payment was made on June 29. At that time, we specifically asked that you notify us as soon as the payment was completed so we could immediately reserve your requested time slot. Unfortunately, we never received any confirmation or follow-up from you after the payment. From June 29 until the day you arrived, there was no communication regarding your reservation or confirmation of your preferred departure time. Because we had not received the required confirmation, the requested time was not secured. When you arrived without prior confirmation, we were unable to accommodate the booking as requested. However, rather than keeping your payment, we processed a full refund. We always encourage our guests to stay in communication throughout the booking process so we can ensure everything is properly confirmed and reserved. We wish you all the best and appreciate the opportunity to clarify what happened.

Dear Paul, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the unexpected electrical issue that occurred during your charter. While we understand how frustrating the situation was, we would like to clarify that your charter was completed in full, and you were able to enjoy the entire duration of the experience you reserved. Although there was an unforeseen electrical malfunction, the vessel remained safe, and our team worked diligently to resolve the situation as quickly as possible. This yacht is a newer luxury vessel that is professionally maintained to the highest standards. Unfortunately, despite regular maintenance and inspections, unexpected mechanical or electrical issues can occasionally occur with any vessel. While these situations are rare, they are sometimes unavoidable, and we always do our best to ensure our guests are taken care of throughout the experience. Because your charter was completed with all of the time you booked, we are unable to offer a full refund. However, we genuinely value your business and would like to offer you a discount as a gesture of goodwill for the inconvenience you experienced. We truly appreciate your understanding and hope you will give us the opportunity to provide you with the seamless luxury experience we strive to deliver on a future charter.

Thank you for taking the time to share your feedback. We truly appreciate both your compliments and your constructive comments. We're very happy to hear that Manuela provided attentive service and that Captain Felix made your experience enjoyable. We'll be sure to share your kind words with him. We sincerely apologize for the inconvenience caused by the first captain canceling at the last minute. While we understand that the captain selection process may have been unexpected, it is a legal requirement under U.S. Coast Guard bareboat charter regulations. By law, guests must independently select and hire their captain from a list of qualified captains provided by the charter company. We cannot assign a captain on your behalf, as doing so would violate federal regulations. We understand that the cancellation was stressful, and we're glad another qualified captain was available so your trip could proceed as scheduled. Regarding the cruise route, the yacht departs from a marina that requires vessels to travel through a no-wake zone before reaching open water. This is a Coast Guard and local marine regulation that all vessels must follow. As for the sea pool, we're sorry it wasn't deployed during your trip. After reviewing your charter, we noted that one member of your group arrived late, and the captain waited to ensure everyone could board together. Unfortunately, this reduced the amount of time available during your scheduled charter. Given the remaining time and the priority of maximizing your time on the water, the sea pool was not set up, as deploying and retrieving it safely requires additional time. We truly value your feedback, as it helps us improve the experience we provide. We hope you'll consider giving us another opportunity to provide the five-star luxury charter experience we strive to deliver to every guest.

¡Muchísimas gracias por su excelente reseña! Nos alegra muchísimo saber que tuvo una experiencia magnífica y que quedó satisfecho con la calidad de nuestro servicio. Comentarios como el suyo nos motivan a seguir ofreciendo experiencias de primer nivel a todos nuestros clientes. Esperamos tener el placer de recibirlo nuevamente muy pronto para otra aventura inolvidable.

¡Muchas gracias por compartir su experiencia! Nos llena de alegría saber que disfrutó de una experiencia tan linda y emocionante, y que nuestro servicio cumplió con sus expectativas. Nuestro objetivo es crear momentos inolvidables para cada uno de nuestros huéspedes, y comentarios como el suyo nos motivan a seguir dando lo mejor. Esperamos tener el placer de recibirlo nuevamente muy pronto para otra increíble aventura en el agua.

¡Muchas gracias por su excelente reseña! Nos alegra enormemente saber que tuvo una gran experiencia y que nuestro servicio y atención al cliente fueron una parte importante de su viaje. Nos esforzamos por brindar una experiencia excepcional desde el primer contacto hasta el final del recorrido, y es muy gratificante saber que lo logramos. Será un placer recibirlo nuevamente en el futuro para crear más momentos inolvidables.