Evite las colas: gira por el Duomo de Milán

Communication from the company was excellent. We were struggling to find the meet point and at the time of meet I received a call just checking we were on our way. The lady I spoke to gave us clear and considered directions to exactly where the tour guide was, of which we were really grateful. The tour itself was informative if a little dry. At times it felt a little formulaic and at no point did the guide ask if we had any questions. I think it also needs pointing out that despite the social media photos of people in shorts within the church I was immediately told that I probably would be refused entry and had to pop to Zara to buy trousers! I’m 54….i don’t wear hot pants. My shorts were mid thigh. My husband’s were an inch longer than mine, as were another lady’s on the tour. Neither of them were asked to cover up! Literally the difference was about an inch or two. When we got inside lots of people were wearing shorts and dresses of equally the same length. This issue felt personal and random. I did not rock up looking like Daisy Duke!! I wish! I totally respect the premise that churches ask that shoulders are covered up and flesh is not on show ….but the tour guides should not be dictating the acceptable length of a short! It should be black and white. Shorts or no shorts. Clearly this irked me 🫢🤣

Daniel was an amazing tour guide. He pointed out many things you would not have picked up on your own. Great tour

This was a great short tour with a knowledgeable guide who was conscious of the time constraint yet did not seem rushed. We learned a lot of the history and facts of the church. Our guide was wise, witty and worth the money spent!

Duomo Milano. Our guide was very engaging and informative. The tour was a good pace only hampered by the start of an evening service. However it was still a wonderful experience

A great tour of the history of the : Duomo. Our guide was pleasant and informative . She made the duomo come to life for us

We had a wonderful tour! Our guide was so knowledgeable and passionate about the architecture, art and history of the cathedral. We learned so much. Being able to bypass a long line was a nice perk!

Paid alot of money for this tour. Couldn't find the tour guide in the hoards of people that day. Temperature was at 36 degrees and very uncomfortable. I notice that guides are not easily identifiable in Italy and no one called me. The information person at the Cathedral was useless too. I am a good customer of Viator but after this trip, I will be changing where I book my tours. Utterly frustrating and disappointing. In the end after some jumping up and down from me, we got inside and viewed on our own. Next time no guides.

Daniel was an excellent tour guide. Engaged us w our observations. Had a nice pace as we moved thru the Duomo, did a great job of answering questions, especially for the non-Catholics in the group. Highly recommend this tour!

The tour is just right, one hour. Very interesting facts were shared, found the guide was well focused, and clear in his presentation.

The guide staff arrived at least 15–20 minutes late, leaving us waiting in the designated area without any prior notice or communication. Since the staff were carrying the entry tickets, we had no option but to repeatedly call them to determine their whereabouts. No apology or acknowledgement of the delay was offered upon arrival. As per the original schedule, we were supposed to visit the Museum first, followed by the Duomo. However, due to the late arrival of the staff, the itinerary had to be altered and we ended up wasting nearly 40 minutes loitering around the area until the Duomo guided tour commenced. Consequently, we were forced to visit the Museum afterwards, despite the Museum and Duomo tickets being part of a combined timed experience. During the tour itself, the guide was repeatedly interrupted by other guides and operators attempting to add additional people to the group despite there being no capacity to accommodate them. While the guide firmly refused these requests, the constant interruptions disrupted the flow and continuity of the tour, resulting in a fragmented, patchy, and at times difficult-to-follow experience. In addition, the audio equipment was of very poor quality. The reception was crackly and inconsistent, and we frequently missed portions of the guide’s explanations and commentary. If one moved even 5–6 feet away from the guide, the audio would cut out almost completely, making it extremely difficult to properly follow the tour in a crowded environment. Overall, the organization, coordination, and technical arrangements fell well below expectations for what was presented as a professionally managed guided tour.