Alhambra y Generalife Entrada con Audioguía

For the reservation, it was a bit complicated; we never knew if it was done or not, and confirmations arrived 48 hours late... but we were given a guided tour by Carina instead of the planned audio guide. And in terms of culture, she has it, that's for sure! She even has the answers to our questions. A lot of subtlety, kindness, knowledge... excellent.

It was very relaxing... we strolled through the facility and discovered a lot of beautiful and also many new things for us. We were here once before in 2014 with a travel group. This was very stressful. We can only recommend doing this again with My Top Tour.

The site was amazing. The audio tour was terrible. There was no overall direction, no cues as to WHICH segment pertained to WHAT site, etc., ending up with alot of wandering and listening to quick summaries of unrelated topics

Extremely disappointing experience. We paid almost €80 for two tickets believing we were purchasing access to the main Alhambra attractions. Only later did we discover that the tickets did not include access to the Nasrid Palaces, which are the highlight of the visit for most tourists. The booking process was misleading and did not make this limitation sufficiently clear. What is even more frustrating is that a large portion of the price was apparently charged as agency, management, and processing fees rather than for the actual tickets. For the amount paid, the value received was nowhere near what we expected. Had the information been presented more transparently, we would have chosen a different option or booked through official channels. I would strongly advise future visitors to avoid this at all costs! It is a scam!

Organized scam: cost 4 times the entry price, which is €99 per person instead of €21, the official price. Moreover, you have to pick up your ticket on-site at the last moment. The only email received since purchasing the tickets, providing information to retrieve this entry ticket, was sent on the same day as the visit, just a few hours before the chosen time!!! (we had already lost 2 hours trying to find the location and the necessary information!!!!)

First, I must say that the booking system is very complicated. The same goes for the parking ticket. When we arrived at the Alhambra, we were already in the area where we learned that we had to pick up the audio guide outside the premises. So we had to go back to the kiosk of My Tour... However, we were told there that our audio guide is our phone... very funny... Unfortunately, there was no indication when booking that this was the case... Internet and Wi-Fi are, of course, not available, so the audio guide on the phone is not functional... If we had been informed about this, we could have worked with a power bank and prepared for the mobile network in advance... But there is the possibility to pay again...👍🏻👍🏻🤬🤬.... Then there is, of course, an audio guide as you know it from other events... and museums... not very well thought out, and it is likely that you will have to pay again....

Everything was perfect; we arrived at the meeting point, everything went well, and we had a magnificent day at the Alhambra.

We enjoyed so much our visit to Alhambra. Beautifully maintained gardens and fountains besides the stunning Palaces. Amazing breathtaking views of the city. Highly recommended. This tour did not include access to some palaces. The operator ticket place is conveniently located close to the entrance. It is efficient.

100% recommended, especially if you get the guide Andrés. The tour lasts about 3.5 hours, which fly by thanks to the guide's explanations. We will repeat.

Lamentable, false indications, no audio guide, we queued for nothing. Then we went to another place to finally visit night gardens without explanation. To escape. Lies and false indications