Xel-Ha Tickets with Transportation included
Description
Attention, water lovers! The park is open from 8:30 a.m. to 5:30 p.m. and has more than 50 attractions. At Xel-Há natural paradise located along the Riviera Maya, you can have an amazing jungle adventure, as you explore a lagoon, cenotes, caves and a hidden beach. You can bike around the lush grounds or simply lay down in an inner tube and drift along the river. And if you love snorkelling, you're in for a treat, because gear is included, with mask, fins and flotation vest. Relax on comfy lounge chairs or take a nap in a hammock. Lockers, restrooms, changing rooms, showers and a towel are available for use. This park is the perfect place for families to create unforgettable memories. You'll get unlimited ice, soft drinks and mineral water to keep you cool! and if it's your birthday, we've got a special surprise just for you! we've got you covered with transport to and from your hotel! The All-Inclusive option includes breakfast, lunch buffet and an open bar.
Tour Options
Itinerary
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.
Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Highlights
What's included
Pickup Locations & Times
*** This is an official product of Grupo Xcaret *** 1. Enter the name of the hotel in the box below so you can easily locate your hotel. 2. If your accommodation is not a hotel, you will need to enter your exact address including street name, street number, house number, county, postcode and city. 3. We can pick you up at your hotel or at the nearest available point on our routes. 4. To know the exact time and meeting point you must send a message thru the option on your reservation or call us at least 24 hours prior to the purchased visit date. 5. The guides will wear red T-shirts with the Xcaret logo on the back for easy identification. The guides will call out the name of the tour. 6. Upon pick up, please present your printed or digital voucher, photo ID and the credit card you used to make the purchase to board the bus and receive a wristband to enter the park. 7. You must arrive 15 minutes early at your assigned location. Notes: a. Please let us know if you do not require transport. b. We cannot guarantee to collect you from a hotel where you are not a guest, as some hotels have policies that do not allow visitors onto the premises. c. If you do not have a hotel at the time you purchase your ticket, you must contact Viator Customer Service at least 24 hours prior to your park visit to coordinate your pickup with us. d. Transportation is not private, so you will be sharing the bus with other visitors to Grupo Xcaret.
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Important: Children must be accompanied by an adult all the time.
- With All-Inclusive option, Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- Bring a swimsuit, comfortable clothes biodegradable sunscreen and insect repelent.
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
- The Voucher schedule is informative and it does not indicate your pick-up time.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Product operations are subject to availability and changes.
- All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
- Some activities like underground rivers have a check point for health issues
- Infants are unable to thermoregulate, meaning they can only swim in certain areas.
Reviews(727)
Good experience overall, would not recommend going down the giant slide if you are over 30 or over 170 lbs. Tubing was the most enjoyable part
Dear Matt, Thank you for sharing your experience! It is fantastic to hear that you had a great time at Xel-Há and that tubing was the highlight of your visit. We also appreciate your feedback about the Scenic Lighthouse slide. We understand that experiences can feel different for each visitor, and we always encourage visitors to follow the attraction’s safety guidelines and choose the activities that best match their comfort level. We hope to welcome you back soon for another fun and relaxing day surrounded by nature! If you're looking to explore even more incredible adventures, we invite you to discover our other Grupo Xcaret parks and tours, from the thrills of Xplor to the natural beauty of Xenotes or the vibrant celebration at Xoxi. There's something for everyone, and we’re sure you’ll find the perfect experience to match your taste. For more details, feel free to visit our official website. Cordially Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Stay at the expensive Xcaret arte, and was very underwhelmed that the Xelha experienced is mostly upsells. All the nice experiences are at the xtra charge, and you are left until 5pm , stranded, so you have to pay extra. Beautiful place, horrible deceiving price structure, insanely overpriced. Just stay at the hotel parks, Xplora, xenses.
Dear Visitor, Thank you for sharing your feedback with us and for complimenting the natural beauty of our park. We are glad to know that you appreciated the stunning scenery that makes Xel-Há so unique. Our goal is to offer a comprehensive all-inclusive experience where visitors can enjoy a full day of adventure and relaxation. Your admission covers unlimited food and beverages throughout the day, complete snorkeling equipment, lockers, towels, life jackets, and inner tubes. Furthermore, visitors have full access to our main natural attractions, including the river float, the Scenic Lighthouse with its panoramic views and slide, zip-lines over the water, cenotes, caves, and floating bridges. To complement this experience, we offer a select group of specialized optional activities such as Snuba, Sea Trek, or spa treatments which carry an additional fee for visitors seeking specific personalized adventures. However, participation in these is entirely optional, as the included offerings provide a complete and rewarding day. We sincerely apologize for the perception you had regarding our pricing structure and schedules, as well as for any inconvenience this caused during your stay. Transparency and satisfaction are very important to us, and we truly regret that your experience did not meet your expectations. Your comments have been shared with our management team to help us continuously improve our communication and service. Kind regards. Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Padrisimo widely recommended
Apreciable Ana, ¡Muchas gracias por compartir su recomendación! Nos alegra saber que disfrutó de Xel-Há y que la experiencia le pareció tan divertida. Es un placer saber que pudo aprovechar las actividades acuáticas, los paisajes naturales y el ambiente lleno de aventura que hacen de nuestro parque un destino especial. Agradecemos sinceramente su preferencia y esperamos recibirle nuevamente para seguir creando momentos inolvidables en nuestro paraíso natural. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Great family day out. The bus pickup and drop off was great. Photo package for $110 was good value for money. The all inclusive package included everything we needed on the day: food, snorkling kit, life vest, towel, unlimited drinks and ice cream. The employees work their socks off keeping the place clean and tidy. Well done to all.
Dear Visitor, Thank you for sharing such a wonderful review! We are delighted to know that Xel-Há provided a memorable family day and that the transportation service made your day comfortable and convenient. It is also great to hear that the photo package added value to your visit and helped preserve special moments from your adventure. We are especially pleased that the All-Fun Inclusive experience provided everything needed to enjoy the day, from snorkeling equipment, life vests, and towels to delicious food, refreshing beverages, and ice cream. Your recognition of our team’s dedication to maintaining the park clean and welcoming is truly appreciated and will be shared with them. Thank you for acknowledging the effort behind every detail. We hope to have the pleasure of welcoming your family back for another unforgettable day surrounded by the natural beauty and adventures of Xel-Há. Furthermore, we invite you to explore other Grupo Xcaret parks and tours, such as Xenotes, Xenses, or Xplor, which may better align with your interests and preferences. For more information, please do not hesitate to contact our call center; our team will be glad to provide you with personalized assistance. Kind regards. Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Honestly, I hadn't tried it, but I loved the experience, I will repeat it to celebrate my birthday. I went with my nephews who were on vacation, but this time I will take my husband so he can experience what I lived. But I really loved everything, it is one of the experiences that you must do at at least twice a year.
Apreciable Visitante, ¡Muchas gracias por compartir tan entusiasta comentario! Nos llena de alegría saber que su primera visita a Xel-Há superó sus expectativas y que disfrutó de una experiencia tan especial junto a sus sobrinos. Es muy gratificante conocer que nuestro paraíso natural le dejó recuerdos tan memorables que ya está planeando regresar para celebrar su cumpleaños y compartir esta aventura con su esposo. En Xel-Há nos esforzamos por ofrecer un entorno donde la naturaleza, las actividades acuáticas, la gastronomía y nuestro concepto All-Fun Inclusive se combinan para crear momentos inolvidables para toda la familia. Agradecemos sinceramente su preferencia y esperamos tener el placer de darle la bienvenida nuevamente para celebrar una ocasión tan especial. Asimismo, le invitamos a descubrir otros parques y tours como Xoxi, Xenotes o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Very good super great excellent
Apreciable Yaeli, ¡Muchas gracias por compartir su entusiasmo! Nos llena de satisfacción saber que vivió una experiencia tan agradable en Xel-Há y que disfrutó de un día lleno de diversión. Comentarios como el suyo nos motivan a seguir ofreciendo un entorno donde la naturaleza, las actividades acuáticas y nuestro concepto All-Fun Inclusive se combinan para crear recuerdos inolvidables. Agradecemos sinceramente su preferencia y esperamos tener el gusto de recibirle nuevamente muy pronto para que siga disfrutando de todo lo que nuestro paraíso natural tiene para ofrecer. Asimismo, le invitamos a descubrir otros parques y tours como Xoxi, Xenotes o Catamarán Xailing, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
We spent a very fun day at Xel-Ha; my 10 and 6-year-old children say it was the best day of their lives. The park's logistics and the staff help a lot to make it a very pleasant experience. I make a special mention of the lifeguard from Sinaloa who helped me and my son at the exit of the lazy river, since we were in a double tube and his support was excellent and respectful.
Apreciable Laura, ¡Muchas gracias por compartir tan emotiva experiencia! Nos llena de felicidad saber que Xel-Há se convirtió en uno de los mejores días para sus hijos y que toda la familia disfrutó de un día lleno de diversión. Es muy gratificante conocer que la organización del parque y la atención de nuestro equipo contribuyeron a crear una visita cómoda y agradable. Agradecemos especialmente sus palabras hacia nuestro salvavidas. Reconocimientos como el suyo reflejan el compromiso de nuestros colaboradores por brindar apoyo con amabilidad, respeto y profesionalismo, siempre cuidando el bienestar de nuestros visitantes. En Xel-Há, nuestra prioridad es ofrecer momentos inolvidables en un entorno natural único, donde la aventura y la seguridad acompañen cada experiencia. Será un placer recibir nuevamente a su familia para seguir creando recuerdos especiales en nuestro paraíso natural. Asimismo, le invitamos a descubrir otros parques y tours como Xenses, Xenotes o Xplor Fuego, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
We went to Xel-há with a 6 year old and 8 year old. They were able to participate in all of the included activities and had a great time. Transportation to and from the resort was easy and comfortable. Xel-há provides everything you need: food, drinks, towels, lockers included in the all inclusive ticket price so it makes for an easy, fun day. I had difficulty downloading my tickets via the link provided by Viator but a quick call to customer service fixed the problem and they sent me a PDF of our tickets. Overall it was such a great experience and we will go again next time we are in the area.
Dear Visitor, Thank you so much for sharing your wonderful experience with us. We are thrilled to know that your family enjoyed such a memorable day at Xel-Há and that your children were able to take part in all of the included activities. It is equally rewarding to hear that the transportation was smooth and comfortable, and that our All-Fun Inclusive concept with meals, beverages, towels, and lockers included allowed you to simply relax and enjoy every moment. We are also glad our Customer Service team was able to promptly assist you with your tickets, ensuring a seamless start to your adventure. Delivering attentive care before and throughout each visit is one of our highest priorities. Your thoughtful comments truly inspire us, and we are delighted to know you plan to visit us again. We look forward to welcoming your family back for another unforgettable experience filled with breathtaking natural beauty, exciting adventures, and the warm hospitality that makes Xel-Há unique. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xoximilco, Xenses, or Xenotes. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Very good experience I will highly recommend it
Estimada Lidia, ¡Muchas gracias por compartirnos una reseña maravillosa! Para nosotros es un gusto leer que disfrutó de su visita y que considera a Xel-Há un lugar digno de recomendar. Agradecemos mucho su confianza y esperamos tener el placer de recibirle nuevamente para seguir brindando experiencias inolvidables en este paraíso natural o algún otro parque de Grupo Xcaret, desde la emoción de Xplor hasta la belleza natural de Xenotes o la vibrante fiesta de Xoximilco. Hay opciones para todos los gustos, y estamos seguros de que encontrará la experiencia perfecta. Para más información, visite nuestra página web oficial. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Excellent experience, something unforgettable, and the waiters Renal and Enrique provided very good service.
Apreciable Juan, Muchas gracias por compartir su excelente comentario. Nos llena de alegría saber que vivió una experiencia inolvidable en Xel-Há y que disfrutó de todo lo que nuestro paraíso natural ofrece. Es especialmente gratificante conocer el reconocimiento hacia Renal y Enrique, quienes, con su dedicación y amabilidad, hicieron que su visita fuera aún más especial, ya que comentarios como el suyo son una gran motivación para nuestro equipo. Esperamos tener el gusto de recibirle nuevamente para seguir brindándole momentos memorables rodeados de naturaleza, aventura y la cálida hospitalidad que nos distingue. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoximilco, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
