Tulum Tour + Xel-Há Park: All-Inclusive 2-in-1 Discount Combo
Description
For those who love the sea and culture, this is the perfect tour! The best of both worlds in one day. Enjoy unlimited snorkelling, food and drinks at the natural wonder of Xel-Há Park and a free guided tour of the Tulum Ruins.
Tour Options
Itinerary
Pick-up included in your purchase will start at 6:45 am (depends on the location of your accommodation)
Your are going to arrive at Xel-há between 8:00 and 9:30 am (all depends on your hotel location) At Xel-Há you can enjoy a refreshing swim in the crystal-clear waters of the river, snorkel or delight in the many different restaurants in the park.
Time to go to Tulum arriving at 14:30. This opportunity will be guide by an expert. He would let you know from the begging to the end of the history of Tulum. Take as many pictures as you want in one of the main pyramids.
You will leave Tulum around 4:30 pm to return to Xel-Há arriving at 5:00 pm.
It is time to catch the bus that will take you to your hotel or meeting point.
Highlights
What's included
Pickup Locations & Times
- To know the exact time and meeting point, you must send a message through the option on your reservation at least 24 hours before the purchased visit date. - Pickups are made from various hotels in Cancun, Playa del Carmen and the Riviera Maya, so the pickup time will vary depending on the location of your hotel. - If your accommodation is not a hotel, you will need to provide your full address including street name, street number, house number, state, postcode and city. This will enable us to provide you with the nearest pick-up point. We can pick you up at your hotel or at the nearest available point on our routes. - Please let us know if you do not require transport and wish to travel to the park by your means. Please note that transport services that are not used will not be refunded. - We cannot guarantee to collect you from a hotel where you are not a guest. Some hotels have a policy of not allowing visitors onto the premises. - You must present your printed or digital voucher with the QR codes, and your official ID to the guide for boarding the bus and to obtain a bracelet for entering into the park.. - You must arrive 15 minutes early at your assigned location. - The guides will wear red T-shirts with the Xcaret logo on the back for easy identification. - The guides will call out the name of the tour. - Transportation is not private, so you will be sharing the bus with other visitors to Grupo Xcaret.
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
- Children's prices are based on height. Children over 1.4 metres (4.6 feet) pay the adult fare. Children between 3.2 feet (1 metre) and 4.6 feet (1.4 metres) pay the children's fare. All children under 3.2 feet (1 metre) travel free provided they do not occupy a seat.
- Children from 0 to 4 years are free. From 5 to 11 years pay the child price. 12 years and over, pay the adult rate.
- Important: Children must be accompanied by an adult all the time.
- It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing.
- The Voucher schedule is informative.
- Tours and days of operation are subject to availability and changes.
- The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel. We will pick you up at your hotel or at the nearest point available in our routes.
- We accept changes to visit dates (valid in current year and subject to seasonal tariff changes)
- Interactive map of Xel-Há available at https://maps.xcaret.com/xh/es
- Some activities are not suitable for pregnant women.
- If you have a heart condition, fear of heights, a recent surgery, back pain, or get dizzy easily, certain activities are not recommended.
Reviews(107)
Excellent service from the waiter Brujito.
Apreciable Visitante, ¡Gracias por compartir sus comentarios! Es muy gratificante conocer que su estancia fue tan placentera, especialmente al recorrer el icónico río, uno de los principales atractivos de Xel-Há, rodeado de exuberante vegetación y espectaculares escenarios naturales. De igual manera, valoramos su reconocimiento hacia la calidad del servicio brindado por nuestro equipo. Comentarios como el suyo nos motivan a continuar ofreciendo atención cálida y experiencias excepcionales. Será un honor darle la bienvenida nuevamente para disfrutar de más momentos especiales en este maravilloso santuario natural. Le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xenses, Xplor o Xenotes, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
The visitor attention area has no attention at all. Terrible attitude from a staff member who said his name was Juan, tall and thin. My family and I had a bad experience; he is a rude, arrogant person with very poor service. We had no other problems; the service is the real complaint.
Estimada Vanessa. Agradecemos que se haya tomado el tiempo de compartir sus comentarios. Nos alegra saber que disfrutó del parque. En Grupo Xcaret estamos comprometidos con ofrecer experiencias memorables a través de un servicio cálido y de excelencia, guiados siempre por uno de nuestros principales valores: alegría por servir, y brindar atención de la más alta calidad. Lamentamos saber que la interacción con algún miembro de nuestro personal no estuvo a la altura del servicio que buscamos ofrecer a nuestros visitantes. Sus comentarios son importantes para nosotros, ya que nos ayudan a identificar oportunidades de mejora y seguir fortaleciendo la atención que brindamos a nuestros visitantes en cada visita. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Very beautiful place, we love it for spending time with family and friends, especially to eat. We were at Chula Vista, and Mario served us, 10 out of 10.
Estimada Mishel. ¡Muchas gracias por visitar Xel-Há! Nos complace saber que disfrutaron de un día tan agradable en compañía de sus seres queridos. Es maravilloso conocer que el ambiente, la gastronomía y los momentos compartidos hicieron de su visita una experiencia tan especial. También agradecemos que destacara la atención brindada por Mario en Chula Vista, en Grupo Xcaret nuestro propósito es ofrecer un servicio atento y profesional en todo momento. Agradecemos su preferencia y esperamos tener el placer de acompañarle nuevamente en otra experiencia llena de cultura, historia y momentos memorables. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Catamarán Xailing, Xoximilco o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
It is a natural water park, with safe and fun activities, in snorkeling you can see many fish in its environment.
Estimada Cynthia, ¡Muchas gracias por visitar Xel-Há! Nos complace leer que disfrutó de nuestro entorno natural y que las actividades le resultaron divertidas y seguras para toda la familia. Es un gusto leer que tuvo la oportunidad de apreciar la gran variedad de peces en su hábitat natural; en Xel-Há trabajamos diariamente para preservar el ecosistema y brindar una experiencia de snorkel inolvidable. Esperamos tener el honor de recibirle nuevamente muy pronto en esta maravilla natural. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como ATV Xperience, Xenses o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Excellent, only the locker lady a very bad deal
Apreciable Jesus. ¡Muchas gracias por visitar Xel-Há! Estamos felices de leer que su visita fue excelente. Por otro lado, lamentamos saber el trato que recibió por parte del personal de taquilla. Este tipo de situaciones no reflejan los estándares de servicio que buscamos ofrecer en todo momento. En Grupo Xcaret, la alegría por servir es nuestro principal valor, por lo que sus comentarios han sido canalizados con el área correspondiente para dar seguimiento y reforzar la atención de nuestro equipo. Esperamos tener la oportunidad de recibirle nuevamente para seguir ofreciéndole experiencias únicas. También le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoximilco, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Great experence,park ,and activity is spot on.
Dear visitor, Thank you for sharing a review of your visit. We’re happy to hear that you had such a wonderful experience and enjoyed the park and its activities. We hope to welcome you back soon for another amazing day at Xel-Há. Likewise, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xenotes, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
I like it. Good food, friendly staff and attractions for all ages. I'd like to leave a compliment to the lifeguard Jesus Barrilo. I lost my balance in the middle of the floating bridge and fell. He, in addition to helping me get up, encouraged me to continue and supported me on the crossing. That photo was he who took.
Dear visitor, Thank you for sharing a review of your visit. It is wonderful to hear that you enjoyed the many attractions, the good food, and the kindness of our team. It truly means a lot to know that visitors of all ages can find something to enjoy. We especially appreciate your recognizing Jesús for his support and care. We are glad he was there to assist you after your fall and to encourage you to continue across the floating bridge, making you feel safe and supported along the way; moments like these reflect the spirit of service we value at Grupo Xcaret. Thank you again for your kind recommendation. We hope to welcome you back soon for more memorable experiences! Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xenses, or Xplor Fuego. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Well the very good and friendly service
Apreciable Jes, ¡Muchas gracias por visitar Xel-Há! Es un gusto leer que recibió una atención muy buena y amable durante su visita. En Grupo Xcaret, la alegría por servir es nuestro principal valor, y comentarios como el suyo nos motivan a seguir ofreciendo un servicio cálido y cortés en todo momento. Esperamos tener el placer de recibirle nuevamente muy pronto. Asimismo le invitamos a descubrir otros parques y tours de Grupo Xcaret como Catamarán Xailing, Xenotes o Xoximilco, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Best combination of cultural, educational, and fun in a stunningly beautiful setting. I am eager to learn more about Mayan history and Tulum due to Braulio's fascinating tour. It was a privilege to visit this Mexican national treasure. Xel Ha is really bigger and more beautiful than I imagined. The Mexican food buffet was outstanding, our guide recommended it and he was spot on! So much to see, do, and eat (and drink!).You can swim in cenotes, a cave in the huge lagoon go snorkeling, lounge, eat and drink to your heart's content. You can interact with sting rays, dolphins, and even little fish who will nobble off your foot calluses! Lockers & towels are also included. Your money us well spent! Xcaret, and especially Brulio is highly recommended!
Dear Carolyn, Thank you for visiting us! We are thrilled to know this was the best tour among your excursions and that you enjoyed the perfect combination of cultural, educational, and fun experiences. It is especially rewarding to hear that Braulio made such a positive impact with his fascinating insights about the Tulum Archaeological Zone and local history. It is also wonderful to learn that Xel-Há Park exceeded your expectations with its natural beauty, diverse activities, cenotes, snorkeling, and outstanding Mexican buffet. We are delighted that you were able to enjoy so many experiences, from relaxing moments to unique interactions with marine life. We hope to have the pleasure of welcoming you back soon for even more unforgettable adventures and discovery at this park or tour, such as Xenses, Xenotes, or Catamarán Xailing, which might match your interests and preferences. For more information, please feel free to contact our call center, where our team will be happy to provide you with personalized assistance Cordially, Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Filiberto was a great server.
Dear Natalie, Thank you so much for visiting Xel-Há! It's wonderful to know you had an amazing experience and that Filiberto provided you with great service. It is always motivating for our team to know that their efforts made a positive difference. We truly appreciate your visit and look forward to welcoming you back for more incredible moments in paradise. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xenses, Xenotes, or Xailing Catamarán. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
