Tulum Mayan Ruins Express
Description
Visit the Tulum ruins and learn about the Mayan culture seeing one of the best views of the Mexican Caribbean. Your tour includes hotel pickup and drop-off.
Tour Options
Itinerary
Beaty of the mayan civilization
Highlights
What's included
Pickup Locations & Times
Pick up starts at 7am, depending your hotel location the time may change, we will contact you by email ton confirm the exact pick up time and location. We do pick up major hotels in Cancun and the Riviera Maya, if you hotel in not deserved by our route we will set the closest pick up point.
Traveller Ratings
Important Information
- Infants are required to sit on an adult’s lap
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Kids of all ages welcome
Reviews(14)
Thomas was a fab guide. Really into making sure we were enjoying ourselves. Both stops, ruins and the cenote, are well worth visiting.
Our guide, José Carlos, was the most unfriendly guy I have ever met at about 30 or 35 Viator tours I had booked so far. No kind word, no explanation of the sites. He knew ABSOLUTELY NOTHING about anything. Gave us 3 hours (!) in Tulum where there is not so much to see, left us at the entrance after "explaining" one of the ruins ("this is a house. It had a roof") with the words: "I am here every day, I do not have to go there" and spent his time sitting in the bar where we later foumnd him with a drink. How can such a guy do tours with tourists? Unbelievable experience!
Hi Christine, First, I want to thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet the standards we strive for, and I completely understand your frustration. It’s important to us that our guides are both knowledgeable and engaging, and I regret that this was not your experience. While I’m happy you expressed your concerns, I believe the best way to address such issues is through direct communication, as we can work together to find a solution. Please reach out to us directly so we can investigate what happened and make things right. Your feedback is invaluable, and we take it seriously to ensure that future tours offer the enriching experiences we’re known for. Looking forward to hearing from you and resolving this matter. Warm regards,
Great air conditioned, comfortable bus, but it arrived 45 mins late. Guide was a lot of fun, but talked too much - we would have preferred to explore a bit more on our own. We wouldn’t have picked the cenote we went to (Nohoch), because it doesn’t look great in photos. Needed to pay extra for compulsory life jackets. Nohoch cenote is a waste of time unless you have a waterproof flashlight (which we did not). Luckily we tagged behind a tour where the guide had a flashlight. That made it awesome as you can swim deep into the darkness. We would have missed this if we hadn’t bumped into this other tour group. Great honey tasting on the bus on the way home and lots of fun with our guide. It just could have been a little better overall.
Dear benma, Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed the air-conditioned bus, the honey tasting, and had fun with our guide. We strive to make every part of our tours enjoyable, and it’s great to know these elements met your expectations. We apologize for the delay in the bus's arrival and understand how precious every minute of your vacation is. We are looking into the reasons behind this delay to improve our timeliness in the future. We also appreciate your feedback regarding the guide’s interaction and the choice of cenote. While our guides aim to enrich the tour with their knowledge, we understand that personal exploration is also a significant part of the experience. We will consider balancing guided commentary with free time more effectively. Regarding Nohoch cenote, we regret that it did not meet your expectations visually and for the additional costs for life jackets. We will review our cenote selections and consider including more detailed descriptions of each location’s unique aspects and requirements in our future communications. Your experience swimming deeper into the cenote sounds thrilling, and we’re glad you could enjoy that adventure, albeit serendipitously. We are always looking for ways to enhance our tours and will take your comments into account as we make adjustments. Thank you again for your feedback, which is invaluable in helping us improve. We hope to welcome you on another tour soon, with improvements that enhance your experience. Warm regards,
We really enjoyed how informational the tour was at Tulum. So interesting! Sandro was great and really told a story with all of the Mayan facts. We appreciate him! The Cenote swim was also so great and refreshing. Perfect way to end the tour. The bus ride home was longer than expected, but it was because of things out of the tour operators’ control. Overall, would recommend!
Thank you for sharing your feedback! We're delighted to hear that you had a great time on the Tulum tour and we're glad Sandro provided you with informative and engaging Mayan facts, making the tour even more interesting. Swimming in the Cenote must have been a refreshing and enjoyable experience, providing a perfect ending to your tour. We're thrilled to hear that you appreciated it. We apologize for the longer bus ride on the way back. Sometimes unforeseen circumstances can impact travel times, but we appreciate your understanding that it was beyond the control of the tour operators. Thank you for recommending our tour overall. We truly value your support and hope to have the opportunity to welcome you back on another adventure in the future. If you have any further feedback or if there's anything else we can assist you with, please let us know. Safe travels!
The tour in itself was not bad but it was supposed to be a half day tour and instead we were picked up at 7 am and returned to the hotel at 6:30 pm! The reason was that it took so long to pick up and bring back the people from different hotels. I think they should be more organized with their pick up. Also it said we could choose to go swimming on the beach at Tulum but that was never mentioned and instead we were given time to eat and shop. I was very upset that we lost half a day just being on the bus.
Victor is a safe, efficient driver and our guide, Sandro, is informative and fun! Sandro did a great job explaining Mayan culture and history. Also visited a beautiful Cenote and swam in the refreshing water. Wonderful trip!
Martin was an excellent guide. He know so much Mayan history. The best part of the trip was due to a change in seeing the Tulum ruins first. We went to the Cenotes first and had the place to ourselves. The water was crisp and clear with no other people around. Tulum was warm but amazing. Take plenty of water. Martin knew so many people along the way. At the end of the tour we sat in the cafe and ate tacos with cold beers! The day was perfect!
It was a great experience and educational. Tour guide Solondro, was friendly and very informative. He made the tour fun for the group.
<p>George the tour guide was knowledge and friendly!! On the way back to the hotels they have water, beers and tequila, almost a party!!</p>
<p>This was a great tour, our knowledgeable and personable guide, Martin made the trip both interesting and entertaining.. Tulum itself was picturesque on the Cliffside by the sea. Wear good footwear for walking for sure. Don't forget your swimsuit either! <br/> The Cenote experience was also not one to be missed. I have to say also that if you are lucky enough to get Bus 34 with Martin as your guide you won't ever forget the ride back. We all need a little music in our soul!!</p>
