Seville Small Group Tour: Alcazar, Cathedral & Giralda

In my case, I had reserved the visit to the Alcázar of Seville in a small group. The reduction turned out to be a tour with 20 people, when their website indicates that it would be a maximum of 12. We were summoned at a time in front of one of the company's offices. When the time arrived, I, along with other people who were also going to take the tour, saw a group entering the office who had just completed another tour and were leaving again shortly after. At that moment, we asked about our guide and were told that it was that girl, so we had to run after the group to catch up with them. At no point did the guide take attendance before starting. After this, and once we were integrated into the large group, the guide was surprised that we were so many people and said that she did not have headsets for everyone (this is basic math; if you have 20 tickets, you need 20 devices, it is not very complicated to know). She offered us 1 headset for 6 people, so we all chose to decline it because it did not seem normal to us. This forced us to do the visit without the listening device and to have to stay close to the guide if we wanted to understand the explanations of the visit. To no one's surprise, I did not understand a good part of the explanations (considering the number of people visiting the building at the same time). Finally, we completed a visit of just under 1 hour, which I believe is insufficient time for a building like the Alcázar. Although the explanations from the guide, Ana, were correct, they did not overshadow the other mistakes, which even led me to cancel another tour that same day conducted by the same company, preferring to lose my money rather than my time once again.

It has been a truly great visit, especially because of the guide, Jose Luis. He knows a lot and has made the tour very enjoyable; it felt short... it could have lasted all day and you wouldn't even notice.

The merchandise was outstanding! Passionate and entertaining guide. Highly recommended.

We had the great luck of having Salvafore guide us for the Seville Small Group Tour: Alcazar, Cathedral & Giralda. He was absolutely superb. His knowledge was mind-boggling, and added to his great sense of humor, he was by the far the best guide we have ever had on our extensive travels over the years. I wish we could take him everywhere with us! Thank you Salvatore so much for helping us understand and truly appreciate the hundreds of years of Spanish history encapsulated in Seville.

The tour has been marvelous thanks to our guide Carlos.

Please be aware that what you book is not necessarily what you receive. We booked the three attractions but only received one. When queried the tour operator advised we did not select the correct options even though there were no options to select. We had a confirmed itinerary showing all three attractions but this was not honoured. Very, very disappointed as we missed the Cathedral and Giraldi. Tour operator was not interested.

We booked the cathedral tour with the tower. Unfortunately spending over half hour getting ready at the store and followed our guide to the cathedral, we were told that there were no tickets for us. We waited outside the cathedral for a half hour while the freelance guide tried to figure out what was going on. The company’s excuse was the cathedral has changed the ticket rules. There was a very stupid excuse. You are a tour operator, you should know if the rules changed. They knew they did have the tickets but still selling the tour. The refund process at the store was very very slow. Overall we lost over 2 hours of valuable time, plus all the stress to get tickets for the day as It was last day in Seville. My advice is to avoid booking any tours with this company. From what I read from other views, this was not isolated case, except you liked to go through our experience.

We were asked to use the audio guide as they did not have enough people for the tour and then we had a private tour (which was quite average) where we were rushed to finish everything in 1 hour and 15 minutes for $292 for 2 it was way overpriced

Superb very interesting visit with Maria, our very nice guide and always ready to answer our questions! It is recommended

The idea of being able to visit in one experience the Real Alcázar de Sevilla, the Giralda and the Cathedral of Seville is undoubtedly very attractive and practical. However, our experience did not live up to expectations. The visit lasted more than three hours and the guide demonstrated a fairly limited knowledge. On several occasions, when asked questions by the group, the answer was simply “I don’t know”. The explanation was extensive but unenriching, with vague information and a superficial level in both history and art. It is a shame, because the places are really spectacular and totally worth the visit. However, we believe that the experience would have been better using an audio guide or touring them on their own.