Private Transfer Cancun-Playa del Carmen/Ferry/Puerto Aventuras
Description
Private Transfer to Playa del Carmen Are you traveling to Playa del Carmen and need transportation from the airport or your hotel in Cancún? Enjoy a private, safe, and comfortable service designed to make your experience worry‑free. Available Services - Airport → Playa del Carmen - Airport → Puerto Juárez Ferry / Maroma / Puerto Aventuras - Hotel in Cancún → Playa del Carmen Important Information - If you book the wrong destination, you will need to pay the difference or make a new booking with the correct product. - All our transfers are 100% private: you will never share the van with other passengers. - If your hotel or Airbnb does not appear on the list, don’t worry: when booking, simply indicate the name of your destination and we will take care of your transfer without complications. - The service is safe and reliable for solo travelers, couples, and groups of up to 8 passengers.
Tour Options
Highlights
What's included
Pickup Locations & Times
- Our service is designed for groups arriving on the same flight. - If your group arrives on up to 2 different flights, please send us all flight numbers in advance. This way, we can prepare an itinerary and assign the correct meeting point at no extra cost. - IMPORTANT: If we do not receive this information in time and delays or waiting occur, the service will be charged as new and must be paid in cash to the driver. Service is subject to availability. Likewise, if you do not provide the correct flight number, the service will be charged as new and must be paid in cash to the driver. Service is subject to availability. - Notify us of any flight changes so we can provide the service smoothly and avoid extra costs. Safety and Comfort - Customer care is our priority: we want your experience to be comfortable and worry‑free. - Our private service is ideal for women, solo travelers, and those traveling with pets. - All our vans are equipped with GPS, ensuring safety and precise navigation at all times. Additional Stops - If you need to stop at a supermarket or another location, please let us know in advance. - One stop of up to 15 minutes is included at no cost. Pricing Policy - The price is per van, not per person. - If you have different departure times, it will be necessary to book an additional van for each schedule. - Please ensure you select the correct destination and product when booking. If the reservation does not match, the difference will be charged or the booking may not be accepted. ⏰ Departures and Transfers - Pickup time for transfers and departures will be agreed with you after booking. - A maximum waiting time of 10 minutes is allowed. After this, the service will be considered a “No Show.” - Reservation modifications (times, destinations, or service details) must be made at least 12 hours in advance.
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Suitable for all physical fitness levels
Reviews(137)
We booked Gypsy Travel through Viator. We were heading to Cozumel; flying first into Cancun. We arranged private transportation with them for my wife and I to pick us up at the Cancun airport and take us to the ferry Cozumel Playa Del Carmen ferry terminal. When booking with Viator, they offered both a group and a private transport option. I was originally thinking the group options would be fine; but, was upsold on the private option by the Viator agent helping me to secure the reservation. The private option turned out to be the right call for us and I’m glad we paid the relatively small incremental amount for the added flexibility. Our flight to Cancun turned out to be rerouted to Houston for an equipment issue; setting our actual arrival time back ~ 3 hours from the original ETA. Elina, from Gypsy, was our savior during it all. She established contact via WhatsApp well before we departed our original flight. She initially shared substantial helpful information on how the meeting at the airport would go down and confirmed they had the correct arriving flight details. We were all set until the pilot announced mid flight the rerouting and the uncertainty in our arrival that resulted. We WhatsApped Elina as soon as we heard. She was great; reassuring, flexible and competent. She let us know the driver would be set for a new time as soon as we had it. Over the next hour we gave her two different eta updates as our situation changed and she adjusted easily and reassuringly. Once we arrived late in Cancún, she was on it! Walked us through the baggage claim process and coordinated the timing with the driver. When we left the secured airport area, she sent a picture of the sign the driver would be using. Once we connected with the driver I realized our late arrival put us at risk of actually making the last ferry over to Cozumel. Elina was super helpful assuring us we would still make it on time. She helped to let the driver know our situation and shared ferry schedule information with us. When we got to the ferry terminal, with little time to spare before the last ferry over, the driver even parked and walked us over to the ferry terminal to help us secure tickets and get on the ferry. Above and beyond! We were really happy we booked the private option and really happy with the driver, Elina and Gypsy Travel via Viator.
Amazing and great communication. Fast pick up and signs where to go and for us. We were worried when we were late and the staff messaged us.
Excellent service. On time with very good communication. Would recommend, especially if you need to come/go from the port to/from Riviera Maya
Overall great experience with a need to transfer from the ferry to our hotel. Our ferry was delayed and we got lost finding the meeting point and our driver was very understanding. Communication was good with confirmation occurring closer to the actual date/time than I would have anticipated, but it happend and was very good afterwards. otherwise a great experience
Our driver was exceptional. Great driver very very personable. He stopped at the store for us so we could grab a few items
The driver was Professional and on time. Very careful driver. Communication from agent was excellent. Descent van. I requested a car seat and the driver had one available.
We were picked up on time. The van was very clean and the condition was very good. The driver Fernando found and returned my daughter’s AirPods after we got out of the van. The only thing that could be improved was the communication before the trip started. I had asked questions via Viator but there was no answer. After we landed, the communication via WhatsApp was clear and timely. I would give 4.5 stars if there were such an option.
Service was perfect in every way. Timely pick -up and drop-off. Clean. Roomy. Best of all Elena responded immediately to any communication, and always with the answer I had hoped to hear. Highly recommend.
Jade tours was on time, fast and friendly. Clean van anc even asked if we wanted to stop for anything. Highly recommend.
On time, great communication and a lovely driver - easy to find and very professional. Thank you for making my trip beginnings so smooth
