Private One Way or Roundtrip Transportation to Cancun Hotels
Description
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Hassle-free private round-trip transportation - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas
Tour Options
Highlights
What's included
Pickup Locations & Times
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Reviews(696)
I had booked same day from my flight landing in Cancun and they confirmed right away. Service was amazing! 10/10
No one showed up to pick us up. We stood around for 30 minutes and did not get a ride please process refund
Hello We are truly sorry for the experience you had and completely understand your frustration. Waiting for your transportation and having no one arrive as expected is incredibly disappointing, especially when you are traveling and relying on prearranged services. We sincerely apologize for the inconvenience, stress, and disruption this caused to your plans. After reviewing your case, we have arranged a full refund for your reservation. While we regret that we were unable to provide the service as scheduled, we felt it was important to resolve the matter as fairly and quickly as possible. We understand that this does not make up for the inconvenience you experienced on the day of service, but please know that we take feedback like yours very seriously and continuously work to improve our operations and communication. Thank you for bringing this to our attention, and once again, please accept our sincerest apologies Best regards
little mix up at pick up, but the owners were friendly and solved the problem and got us to our destination.
The communication was terrible; they told me they would wait for me at the hotel to check the reservation details from the hotel to the airport. They said they would be there from 9 to 1, and I could never locate them because when I tried to find them, they informed me that they were already somewhere else and that it would be better to try the next day. They do not respect the schedules they set themselves, they send me messages and call me, and it seems that I have to be at their disposal during my VACATION, as if it is not at their hours, nothing can be done. I never managed to be with them, not even in the morning, while I was trying to locate them during the established hours, and nothing. Additionally, I asked them how we could proceed, and they only sent me a phone number; they did not have the courtesy to explain anything. Terrible.
Hola Lamentamos saber que tuvo una experiencia frustrante y agradecemos que se haya tomado el tiempo de compartir sus comentarios. Sin embargo, después de revisar la información proporcionada, nos gustaría aclarar que nuestro protocolo de operación no incluye visitas a hoteles para confirmar datos de reservas ni contamos con personal asignado para reunirse con los pasajeros en sus alojamientos. Toda la comunicación y confirmación de servicios se realiza a través de los canales oficiales proporcionados al momento de la reserva. Por este motivo, nos preocupa la información que recibió sobre una supuesta reunión en el hotel para verificar datos de su traslado. Dicha indicación no forma parte de nuestros procedimientos habituales y no fue emitida por nuestro equipo. Le recomendamos verificar siempre que las comunicaciones provengan de los canales oficiales de la reserva. Entendemos su molestia por la situación y lamentamos cualquier confusión que esto haya podido ocasionar durante sus vacaciones. Nuestro objetivo es siempre proporcionar información clara y asistencia oportuna a nuestros pasajeros. Agradecemos sus comentarios, ya que nos permiten identificar posibles situaciones externas que puedan generar confusión entre nuestros clientes Cordiales saludos
our driver was fantastic, he picked us up from the airport and it was a smooth pick up. I was so stressed about the travel but I believe his name was Omar and he was great!
It was a great experience!! everything was on time and very professional. Communication between driver to and from location was perfect.
Horrible service They cancelled our trip when our flight was delayed. Did not respond to messages and we had to find a new transportation service.
Hello Thank you for taking the time to share your feedback. We are very sorry to hear that your experience was disappointing and understand how frustrating travel disruptions can be, especially when dealing with a delayed flight. After becoming aware of the delay, our team made every effort to accommodate the transportation service and review available alternatives within our operation. Unfortunately, due to the extent of the delay and our vehicle scheduling commitments, we were ultimately unable to guarantee the service. We would also like to clarify that we informed you of the situation as soon as we were able to confirm that we could no longer safely accommodate the reservation. Our goal is always to provide transparent and timely updates so that our guests can make alternative arrangements if necessary. Although the circumstances fell outside of our control, as a courtesy and gesture of goodwill, we proceeded with a full refund for the reservation. We understand this was not the experience you were expecting, and we sincerely regret the inconvenience caused. Feedback such as yours helps us continue improving our communication and operational processes. Kind regards
They cancelled the transfer while we were waiting for them at the airport. I had to contact them to see where they were. They didn’t proactively communicate with me. If you have ever been at the Cancun airport you would know that it is a terrible place to try and leave. I was furious.
Hello Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how stressful it can be to arrange transportation after arriving at Cancun Airport, especially during busy travel periods. We understand your frustration and regret that the situation did not meet your expectations. Cancun Airport can be a challenging environment to navigate, particularly after a long flight, and we recognize how important clear communication is during that process. While we are unable to discuss the specific details of an individual reservation in a public review, we can assure you that we continuously review our operations and communication procedures to improve the experience for our guests. We sincerely appreciate you taking the time to provide your feedback, as it helps us identify opportunities to improve our service. Kind regards,
The driver was excellent. Not only was he friendly, but he drove smoothly. He even offered to stop if we wanted a beer or something to get the trip off to a great start
Great greetings and warm welcome and told us about site in Mexico . I love the experience with the driver. Great tour guide.
