NYC 9/11 Memorial and Museum Ticket with Tour Options
Description
Discover the powerful story of resilience at NYC’s 9/11 Memorial & Museum. Stand beneath the towering steel Tridents, walk alongside the historic "Survivors’ Stairs," and experience the quiet beauty of the reflecting pools set within the original World Trade Center footprints. Built directly into the bedrock foundations, this world-renowned landmark offers a deeply moving journey through personal memories and the global history that reshaped modern transatlantic relations. Book your tickets today to secure guaranteed entry and experience one of the Western world's most poignant cultural encounters.
Tour Options
Itinerary
Descending 70 feet into the World Trade Center’s bedrock foundations, the 9/11 Museum spans 110,000 square feet of gallery space. Visitors enter past two 80-foot steel "Tridents" before descending alongside the "Survivors' Stairs"—the final escape route for hundreds—and the massive slurry wall. Among the remnants, travelers encounter bent "Impact Steel" from collision zones and the crushed Ladder 3 fire truck, honoring first responders. Inside, personal memory meets global history. The In Memoriam gallery honors the 2,983 victims through portrait walls, audio memories, and keepsakes. Next door, historical exhibits detail the day minute-by-minute using news footage, air traffic transcripts, and personal artifacts, while examining the post-9/11 security landscape and international legacy that shapes our modern world.
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Children ages 6 and under are free
- All visitors will be screened by airport-style security
- No re-entry is allowed after exiting the building
- Photography is permitted for private, non-commercial use only
- Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
- The use of cell phones for conversation is prohibited in exhibition spaces and theater
- Please be reminded that the Memorial and the Museum are sites of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss.
Reviews(6,632)
Spent 2 hours in the museum doing a self guided tour. Could have been longer. Very impactful. Brought back many memories.
Very emotional and it’s a great deal to learn. It was truly about the experience and how you felt…..
We booked a tour and it was well worth it. The guide provided an in depth tour that we would not have experienced on our own. Prepare to spend a few hours here.
Could not book entrance time directly with site but Viator had the time slot I needed. Easy transaction and highly recommended.
This experience is extremely moving and worth your time. It was not too crowded with a timed entry and all were respectful and helpful.
The memorial modeled by the two fountains that flow into a well, the locations where the two original towers stood. What can I say about the museum, which is very comprehensive and poignant given everything it shows and tells. Tributes to the victims and heroes (firefighters, police officers, rescue workers). Minute-by-minute chronology of the events that led to the attacks.
Traveler should definetely visit this area. I believe you will walk out with more knowledge regarding what took place on that day.
Must do even if not cheerful Very educational and tons of explanations I recommend the audio guide
This was my 3rd visit and my husband’s second. My first visit was not long after the museum had opened but we both visited in 2024; unfortunately, the tour we took then spent so much time outside, we hardly saw anything in the museum and we wanted to put that right this visit. We didn’t join a tour but decided to see the museum at our own pace. It is a really excellent museum and a fitting tribute to those who lost their lives or were impacted by the events of 9/11. It really is an incredible museum. The museum blends architecture, archaeology and both historical and personal records to tell the history of the 9/11 attacks and the 1993 World Trade Center bombing at the site where the Twin Towers once stood. The museum is located within the original foundations of the Twin Towers and the space preserves the "Last Column" (the final piece of steel removed from Ground Zero), the Survivors' Stairs and the blue tiled wall, all of which are significant reminders but one exhibit in particular stopped me in my tracks and that was the damaged FDNY Ladder Company 3 fire truck. Heart breaking. The museum is a place to take your time, read the information and understand the stories behind the exhibits. It is mentally, emotionally and physically draining but we believe it is must see for anyone visiting NYC.
The Memorial Museum was a great experience. I suggest you attend the movie options that are included in your ticket. They gave a perspective on the attacks of the towers and how the city of New York got involved to help their fellow people. The museum gave a great perspective of what happened on 9/11. This is a can't miss attraction.
