Miami: Hop-on Hop-off Sightseeing Tour with Cruise Option
Description
Discover Miami's vibrant vibes with a hop-on hop-off tour of Magic City. Our flexible tours turn Miami into your playground. Ride the full 2-hour loop or hop off at any stop to explore, then board again when you're ready. Enjoy our open-top double-decker buses as you travel through Miami's iconic neighborhoods, from South Beach's sun-kissed sands to Wynwood's colorful art scene. Our routes capture the true heartbeat of the city. Dive into the local culture and continue your adventure at your own pace. Plus, enjoy a FREE 1-hour bike rental in Miami Beach, perfect for exploring the shoreline. Our digital audio guides share stories of Miami’s diverse communities, celebrity homes, and Art Deco gems. With unlimited hop-on hop-off access, make the most of your time — shop at Bayside Marketplace, explore Downtown museums, or soak up the beach views.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants are required to sit on an adult’s lap
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Hop-on hop-off commentary is available: English, Spanish, German, Italian, French and Portuguese (Brazilian)
- Please contact Big Bus Customer Service via web or app 48-hours in advance if wheelchair assistance is required.
- Download the Big Bus Tours app to access and activate your ticket, track buses in real time, and board easily using your mobile ticket.
- Night Tour departs from Stop #1 Bayside Marketplace at 8PM
- Activate your ticket either via Big Bus app or in person with Big Bus staff
Reviews(2,489)
This was awful. They were late every time, and the AC did not work, Miami and no AC. It made for a miserable drive anywhere.
Hi, Mark! Thank you for your feedback. We're very sorry to hear that the service did not meet your expectations. Delays and issues with the air conditioning, especially in Miami's heat, can certainly impact the enjoyment of the tour. We appreciate you bringing this to our attention and will share your comments with our operations team for review. If you want us to look into this situation deeper, please contact us vie live chat or email: https://www.bigbustours.com/contact-us We hope you'll consider giving us another opportunity to provide a better experience in the future. Daniel@BigBusTours
Overall, a great way to see the key areas of Miami. The tour was around 2 hours and had headphones given to us for a commentary on the area. Whilst I have no issue with a pre-recorded track I found the commentary focused far too much on the shopping areas and great places to spend cash rather than delving into more of the history of the area. In the areas such as little Havana the history was great and was very enjoyable. Overall, would recommend.
I loved this bus tour !!! Tour Downtown Miami, then went To Miami Beach, Wynwood and then Little Havana and then ends where it started in Downtown Miami Highly recommend this bus tour.
Hi there! Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your Big Bus Tour and had a great experience exploring Miami with us. We truly appreciate your recommendation and hope to welcome you on board again soon. Alexandra@BigBusTours
Booking was horrendous. Arrived before departure to be snapped at that the last tour left 20 minutes ago. Contacted customer service for refund or to use the next day and asked the correct departure times. Ignored. Followed up and refund refused and limited information provided. Could not use voucher and nobody assisted in customer services. Kiosk operator and lady driver there initially were rude, severely lacking in customer care skills and understanding of basic English. Avoid.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and fully understand how frustrating it must have been from the moment of arrival. Being given incorrect information about departure times and then not receiving the support or assistance needed afterward is not the level of service we aim to provide. We are particularly concerned by your comments regarding the behavior of both the kiosk operator and the driver. All customers should be treated with courtesy, patience, and professionalism, and we sincerely regret that this was not your experience. Your feedback regarding communication and customer care is very important and will be shared with our local team for review and improvement. We also regret that your attempts to contact customer service did not provide the clarity or support you needed. Clear, timely communication is essential, and your experience highlights an area where we need to do better. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve our service. Flavius@BigBusTours
Thank you very much to Guide Chris, very kind and took the time to explain everything we needed! Thank you!!!
We're thrilled that you had such a positive experience with our Guide Chris! Thank you for taking the time to share your feedback. We always strive to provide exceptional service and are delighted to know we met your expectations. Andrei@BigBusTours.
Audio described attractions at each stop, but do not drive by the attractions. Not recommended for the directionally challenged
Hello Sharon, We tray to make our stops as central to the attractions around them, giving you a chance to explore the area, and keeping the stop close by.
Overall experience on the Big Bus tour was verbally good. The reason for the average score was the timings of the buses. They don’t really stick to the timings detailed on the website which makes planning with a two year old quite challenging, particularly in the oppressive heat of Miami. The app is fantastic and gives you real time info on the buses however we only realised this after we’d missed the first bus at one of the stops. We also noticed that three buses seemed to run about 10 mins apart with the fourth lagging about 40 mins apart. The actual tour and descriptions are great. Informative and delivered in an engaging way so full marks there. Definitely worth a trip if you like your bus tours.
We are sorry to hear about your experience, we try to keep to our frequency of 30 minutes, but sometimes with Heavy traffic, events in the area. we do apologize for any inconvenience this may have caused
Was Nice to hear and see places we haven't been before. We just did not have enough time to actually hop on and hop off. Our tour was running late and if we would have gotten off we would have missed our plane. The person that met us at the ship at the exit his name was Chris. He didn't awesome job. He even got on the bus and explained things to us even though I think he was a little stressed out because we were all running so late
Hello Dori, sorry that your tour was delayed from leaving the port, but we are glad to hear the Chris did offer excellent customer Service. We will be passing along the compliment
Great way to experience downtown Miami before or after cruising. Met the bus at the port where Chris and Jose were ready and waiting for us. Great option for holding luggage while the bus takes you sight seeing where you can hop on/off at your own pace. Highly recommended. Great value for the price!
Hi, Michelle! Thank you for the amazing review! We're so glad that Chris and Jose provided exceptional service during your tour of downtown Miami. Our hop-on/off option and luggage storage make for a stress-free experience. We appreciate your recommendation and hope to see you again soon! Alina@BigBusTours
The bus ran despite a defective air conditioning system. Due to severe thunderstorms, everyone had to go inside. The windows fogged up at 35 degrees, and you could see nothing anymore. The driver even had to leave the front door open so he could see the road! An imposition, no information, no apology, nothing. In Washington, the tour did not fare glamorously either; the buses did not stop at the pickup stations!
Im sorry to hear about your experience, as this is not the standard we set ourselves to. we will be going through bus by bus checking the AC system, and will find out why the driver didn't stop at the designated locations. i could use your help with that part. if you could reach out to the link below. I would like to get more information. please contact us at www.bigbustours.com/contactmiami
