Mera VIP Lounge at Cancun International Airport
Description
Make the most out of your airport departure experience at the Mera Business Lounge, Cancun Airport's most exclusive area. Relish a complete meal from the buffet and á la carte menu, and sip your favorite drinks from the open bar. Avoid the crowds and long waiting lines at the cafeterias and restaurants, and kick back and relax in our comfortable arm chairs or sofas. Additionally, your access includes wi-fi, use of charging stations and domestic phone calls. The Terminal 4 international lounge is even equipped with sleeping pods and showers (Subject to availability). For a faster and smoother experience, guests with paid reservations do not need to wait in line upon arrival. Go directly to the host, show your reservation ticket, and enjoy instant access
Tour Options
Itinerary
Operation hours: 5:30 am to 9:30 pm Guests with paid reservations do not need to wait in line upon arrival, your ticket provides guaranteed access if seats are available.
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Printed media, such as newspapers and magazines, is not available.
- Spa services are not available.
- On December 24 & 31 the operating hours could be modified due to holidays
- The pass is only valid for departures. Arriving travelers are not eligible for access.
- Upon arrival, please identify the line for payed customers or customers with valid reservations, so you wont have to wait on the general line.
- You are a payed customer, so please upon arrival, head directly to the host and show him/her your entrance ticket or voucher, this will help them identify you as a payed customer and provide you access.
- Please consider your airline’s check-in and documentation time when booking your lounge access. We recommend allowing enough time to complete all required airport procedures before entering the lounge, as this time may reduce your overall stay.
- During busy travel times, the lounge may experience high demand. Access is guaranteed, but seating areas may be assigned based on availability
- This lounge is located in a specific terminal. Please ensure your flight departs from the correct terminal before booking, as access between terminals is restricted.
- Guests are responsible for monitoring their own boarding time. We recommend leaving the lounge with sufficient time to reach your gate.
- Children are welcome but must be accompanied by an adult.
Reviews(1,921)
Needs some work. Place is too small. Food was not the greatest.
They didn’t have my Viator reservation. Would never use again. They had to verify with Viator and it took extra time for this. Once I got in drinks were good but food was lousy. Service was abysmal and it was so crowded. Literally never again.
Dear Diane, Thank you for taking the time to share your feedback about your experience. To help clarify the situation for future guests, we noticed that your flight information was not included with your reservation. This information is required to process the booking correctly and ensure we provide our on-site partner with the necessary details. However, once you arrived at the lounge, our team was able to verify your information and provide you with direct access in less than three minutes. Thank you again for your feedback and we hope to have the opportunity to serve you again in the near future.
The food really wasn't edible . It was nice to sit in comfort with phone charges
Thank you for your feedback. We're glad you enjoyed the comfortable seating and charging stations. We also appreciate your comments about the food and will share them with the lounge team as they continue working to improve the guest experience. What To Do In Cancun Customer service team
Seats were reserved for us. Food was good. Great experience. Would recommend Viator used them in many countries
Thank you for your kind review! We're delighted to hear you enjoyed the reserved seating, the food, and your overall lounge experience. We truly appreciate your recommendation and hope to welcome you again on your next visit to Cancun! What To Do In Cancun Customer service team
There are 2 lounges in terminal- one on either end. Ticket did not specify which. Beautiful lounge with a variety of seating types. I wouldn’t exactly call it child friendly but children are allowed. There was a small buffet with hot and cold choices. Everything looked and tasted fresh.
Thank you for your feedback! We're delighted to hear you enjoyed the lounge, the fresh food, and the comfortable seating. We also appreciate your suggestion regarding clearer instructions about the lounge location and will share it with our team to help improve the experience for future guests. What To Do In Cancun Customer service team
Our resort in Cancun offered a complimentary shared shuttle to the airport so we arrived earlier than if we had a private transfer, which prompted us to purchase lounge access. Check-in to VIP lounge was easy and we were immediately greeted upon entry. Plenty of seating with abundance of tables. Upon arrival the food options were breakfast/brunch along with a full bar and a cooler with NA and alcoholic drinks. Food changed over as it approached lunch time. (Pork tacos, tortilla chips, chicken veggie soup, chicken breasts, sandwiches, salad, pasta salad, snack chip- hearty to light options). TVs lined the walls and soft music played through our stay. We saw 3 or 4 sleeping pods for those to grab a quick nap and clean bathrooms. We stayed the full 3 hour limit and felt like the cost was worth it. We were able have a graze, enjoy 3+ drinks and relax in comfort before our flight back to the US. Staff periodically checked to see if we needed another drink. Lounge does offer premium food and liquor options for an additional charge; however, we don’t partake in the upgrades.
Thank you for your wonderful review! We're delighted to hear that you enjoyed the lounge, the food and drink selection, and the attentive service from the staff. It's great to know you were able to relax comfortably before your flight and found the experience worthwhile. We truly appreciate your recommendation and hope to welcome you again on your next trip! What To Do In Cancun Customer service team
The Mera VIP lounge was beautiful, super comfortable, not crowded, great food and drink selection, very pleased! My only constructive feedback would be with Viator; it would be most helpful if steps instructed customer to simply present online ticket at the lounge, and mention the closest gate number versus indicating a meeting place to pick up tickets in a totally different terminal, which was confusing and turned out to be not the case. Luckily I didn’t have to go from terminal 3 to 4, so it worked out and the lounge experience was excellent!
Thank you for your feedback! We're happy to hear you enjoyed the lounge and appreciate your comments regarding the arrival instructions. We're glad everything worked out and that you had an excellent experience. What To Do In Cancun Customer service team
Check-in was easy and lounge was clean and well maintained. Food was good and was quiet away from hustle of the airport.
Thank you for your feedback. We are glad to hear you enjoyed the lounge experience. We hope to see you again soon. What To Do In Cancun Customer service team
It's a great way to escape the chaotic feel of the airport. The seating is comfortable and they have a nice selection of food. However, the food is always cold.
Thank you for your feedback. We are glad to hear you enjoyed the comfort and selection. We appreciate your comment regarding the food temperature and will review it internally. We hope to see you again soon. What To Do In Cancun Customer service team
Good food, good, drinks……. Spacious and comfortable! Good Wifi! Best kept secret! Worth every penny.
Thank you for your feedback. We are glad to hear you enjoyed the food, drinks, and comfort. We hope to see you again soon. What To Do In Cancun Customer service team
