Mangroves Kayaking with Pickup & Drop Off
Description
Private kayaking excursion with up to 2 hours on the water Choice of multiple departure times throughout the day Suitable for complete beginners: all equipment and instruction provided Hassle-free pickup and drop-off from your Abu Dhabi hotel
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Suitable for all physical fitness levels
Reviews(6)
That we didn't got what was promised after. The fruit salad was an apple and a banana. And there was no water.
We’re very sorry to hear that your experience did not meet expectations. The fruit salad and water are always meant to be included, and we sincerely apologize that this was not provided as promised. We will immediately follow up with our local team to ensure such oversights do not happen again. Your feedback is valuable, and we appreciate you bringing this to our attention. Warm regards, Arabian Explore Tours & Travels LLC
It was a quiet time of day that we went kayaking but the hosts were so friendly and helpful. They were ready when we arrived and the route we kayaked was really calm and peaceful.
We’re delighted to hear you had a peaceful and enjoyable kayaking experience through the mangroves. It’s great to know that our team was ready to welcome you and that you found the route calm and relaxing. Your feedback means a lot to us, and we hope to see you again soon for another great adventure! — Arabian Explore Tours and Travels Team
Well organized with the pick-up & drop-off, beautiful nature, good material, lots of info from the guide. You can change on site and leave your shoes/backpack safely. Super nice relaxing trip! Tip: try to go by sunset.
Hartelijk dank voor je mooie review! We zijn blij om te horen dat je hebt genoten van de mangrove kajaktocht en dat alles goed georganiseerd was, van de pick-up tot het materiaal en de begeleiding. Bedankt ook voor de tip over de zonsondergang — dat is inderdaad een magisch moment om te kajakken! We hopen je snel weer te mogen verwelkomen voor een nieuw avontuur.
Communication and pick up/ drop off service very good however, was disappointed with location, feel like we spent more time looking at buildings than the mangroves. Perhaps our own fault for not doing enough research on location of activity, only spent about 20 minutes inside the actual mangroves. Guide was polite but we had to ask questions, not very forthcoming with information. Overall, we left feeling disappointed, especially for the price, would have been a lot cheaper to get a taxi and do it ourselves
Thank you for sharing your feedback. We're glad to hear that you found our communication and pick-up/drop-off service efficient. However, we're sorry to learn that the experience did not fully meet your expectations. We strive to provide an engaging and well-balanced tour, and we appreciate your comments regarding the time spent in the mangroves and the level of information provided by the guide. Your insights are valuable, and we will take them into account to improve our tour experience. If you decide to explore the mangroves again, we would love the opportunity to provide a more immersive experience. Please feel free to reach out to us directly, and we would be happy to assist you in planning a tour that better aligns with your expectations.
I found out that we were charged 3x the original price on Viator and messaged 3 times expressing the disappointment and requesting a refund for the difference but no response at all from anyone. I do not recommend anyone booking through viator as it’s a ripoff. Go directly to the website of any experience to book your activity. Or in the case of the kayaking, there was absolutely no need to book in advance as it was available at any point during the day and absolutely no need to arrive earlier than your booking time slot.
Thank you for sharing your experience. We sincerely regret to hear about the pricing issue and the lack of response from our team. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you. We encourage you to reach out to our customer support team again at [Viator’s contact details] with your booking details. Your feedback is invaluable in helping us improve, and we want to make this right for you. Once again, we apologize for the inconvenience and appreciate you bringing this matter to our attention.
