Jeep, Buggy, and Minivan Rentals in Cozumel
Description
We are the only company that offers free entry to OTOCH Mayan Theme Park and Sky Reef Beach Club, plus we take and pick up your car wherever you tell us at no additional cost. You can also hire a guide for a modest fee and he will share with you the best kept secrets of the locals.
Tour Options
Highlights
What's included
Pickup Locations & Times
You will receive written confirmation so please let us know the exact name of your cruise ship, not the cruise line (i.g. Carnival Dream), hotel or if you'll be coming from the mainland, so we can provide meeting directions
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Specialized infant seats are available
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
Reviews(20)
Make sure you write down any communications. We were told that the office closed at 5 and that there would be no problem bringing the jeep back before or even a little after 5. There seemed to be a miscommunication because I got calls at close to 4 with the manager angry that we weren't there. We immediately took the jeep back and met the manager at 4ish. He said someone had been waiting for 2 hours for us. I tried to explain that there seemed to be misunderstanding and he was so angry yelling and telling my partner to shut up. There's no need to get so angry and tell your customers to shut up. We were back before closing and the jeep was gased. Fun day but there was no need for the hostility.
Very disappointed! First, the instructions to meet them were not as specific, we got to the meeting point (You need to walk quite a bit to get there) and No-one was there to meet us, had to asked around until a taxi driver called someone and found them. Once we finally meet, they had a Jeep instead of the buggy we booked, we dint make a big deal as we already had waisted time looking for them, however the jeep was in very poor conditions, making all type of noises and basically falling apart, then when it was time for return and get our $100 cash deposit back, AGAIN Noone to be found at drop off location, once again we were there looking and asking around until almost 45 minutes later the person showed up (apparently the representatives also drive taxis and come in and out to the location, so give yourself plenty of time to wait for them ahead of your ship returning time) Although it was nice to have our own vehicle to go around the island we would definitely recommend to use another company more responsible and with better equipment, prices weren't bad but it comes with the say "You get, what you pay for"
Good morning. We regret that your experience was not what you expected. In fact, we have stopped renting cars since that is not the core of our business, and you were among the last reservations we accepted. Please let us know if you will be returning in the future so we can offer you some form of compensation. Eliot Reye
5 stars service. Thank you connecting us.
Dear guest, It is so encouraging to read such nice comments. Thank you for being so nice and easy going. We love to have guests like you around who enjoy and appreciate the beauty of our Island. We hope to see you back soon Alejandra
So much fun to rent our own buggy and drive around the island. The process was easy enough but kind of a long walk from the cruise port terminal to find this group. The rental went fine but the buggy was older than some of the others we saw rented but it got us around. Fun to go the side of the island with no power, and Coconuts was a lot of fun. Otoch was included and the tequila tasting was very informative. Alejandra was very responsive to all my questions before we got there and everyone was very nice!
Dear guest, It is so encouraging to read such nice comments. Thank you for being so nice and easy going. We love to have guests like you around who enjoy and appreciate the beauty of our Island. We hope to see you back soon Alejandra
We went exactly where we were told to meet and no one knew who the tour operator was including the people in the store they told us to meet at. When I called the tour company she told me that the people in the store don’t work for her however in her directions where to meet she didn’t say to meet outside the store. She said to meet at that store. After about 45 minutes of trying to figure out who we were supposed to meet, we went with another company, but I called her first. She said she understood that I was canceling the tour, but I have not seen a refund yet. I do expect a full refund and if not, I will.
Dear Rene, I believe the matter was already clarified with you on the day of the tour, as you arrived 1 hour and 45 minutes late. We have been working this way for years, and Marti is our meeting point since we cannot access the docks. We offered you not only an apology but also a refund, even though your almost two-hour delay was not our fault. We have a schedule to adhere to, and you, as clients, must respect our time. It seems absurd to me that you think we should have to look for you when it is the traveler's responsibility to keep to their appointment, read the instructions, and be punctual. Sincerely, Eliot Reyes
They were very friendly and helpful. The only negative is they did not seem to have a storefront. There was not even a sign. The instructions to find them said. Go to Martin. We went to Martin and they looked at us like we crazy. We finally found the employees in a courtyard behind Martin. Again, once we found them, we had a joyful experience.
Dear guest, Thanks for taking your time in sending a review, We send meeting point instructions with a picture but I gess that our staff should be more attent when receiving people. We really hope to see you back soon. Safe travels, Alejandra Green
Fun time in dune buggy in Cozumel. Great communication, Gizmo was great. Thanks for a wonderful experience
Dear guest, Thanks for taking your time in sending such a wonderfull review about GIZMO who indeed is amazing. We will let him know how happy you were with his service and we really hope to see you back soon. Safe travels, Alejandra Green
We prearranged for a buggy and once there we were told be get a jeep. I stated this was not what we wanted or requested. We ended up having to take it because of time we would have had to wait for them to call the boss.... them to locate one and get it to us. We get in the jeep... air worked when it wanted to.... the engine light stayed on.... made noises from the engine..... inside was clean but seat foam was coming out the seats.... front end light on drivers side was gone and tire on passenger side was low..... last but not least, it smelled horrible from the antifreeze dripping. We had to cut out day trip very short because of all the issues.
419 Dear Guest, I am very sorry to read the derogatory way in which you refer to my company. Would you be so kind as to inform me of the date you rented with us and the name under which you made the reservation so that I can look into the matter if you requested a buggy and were not provided with the required vehicle? I look forward to your prompt reply to my personal email address: info@gtriviera.com Sincerely, Eliot Reyes
Despite selecting “pick up” at the Cruise port, it was about a mile walk to collect the vehicle. When I asked about it, they said the taxis don’t allow them to. This shouldn’t be an option if it’s not actually done.
Dear guest, We are very sorry you had to walk to get the car but it is not actually a mile, it is a 5 minute walk that might have felt like a mile because it is hot. Sorry for that but we had never had complaints before about this and we can not park on the main street because of the taxis. Sincerely Eliot Reyes
In general all fine - the car is acceptable. Not sure why they tried to took my credit card details. Hope there will be no surprises in the end. Maya experience recommended not so good. Don’t waste the time
Dear guest. Tanks for your comments. Can you please be more specific about what happend with your credit card and who was taking your details so I can check it personaly please. Thanks in advance Eliot Reyes
