Hanauma Bay Experience with Admission Ticket and Equipment

The waters are beautiful, but I felt like I should’ve gotten more for my money. We paid $400. No guide no tour. Note to self just pay the entrance fee for $25

Hanauma Bay was beautiful and we saw lots of fish and coral while snorkeling. I didn’t give it 5 stars due to the inconvenience of having to pick up our snorkel equipment in Waikiki before going. This is the “meeting location”. Transportation is not included. Lots of traffic. The pickup location was not easy to find as there were no signs with the company’s name. Once found, it was easy and the staff were all polite and pleasant. We weren’t staying in Waikiki, so just plan appropriately for the traffic if you aren’t staying in Waikiki. Lots of traffic in Honolulu. The company did a good job of getting us tickets to enter the bay close to the time we wanted. Parking at Hanauma Bay was very easy and cost $3.00.

Definitely the highlight of our Hawaiian trip and an experience we'll remember forever. Hanauma Bay is a magical place and everyone should go there at least once. The water was crystal clear and we saw so many colorful fish. I also have to give a very special thanks to Chris and the entire YOLO Hawaii team for their INCREDIBLE customer service. There was an issue with our booking: our reservation got cancelled somehow. It looked as if we wouldn't be able to go and my wife and I were very upset. BUT Chris spent a lot of time back and forth with us on the phone re-booking and re-scheduling for a day that would work with our itinerary. The initial snafu wasn't his fault but he took the time to make it right and made sure we had an amazing day on the water. I am recommending Chris to all our family and friends because he actually seems to care about his customers. (My wife claims that this was the best customer service recovery experience she's ever had.) We're also going to book with him for other experiences in the future, when we return to the island.

I was told it included transpiration, it did not! But even worse is when I "Uber" my trip the officials at Hanauma Bay did not recognize the registration I printed from Viator. The only good experience was the officials at the Park did allow us to enter but I had to prove I had ID. Very disappointed !!!