From Playa del Carmen to Cozumel Luxury FERRY by Xcaret
Description
What makes us unique? The crossing from Playa del Carmen to Cozumel will be an incredible experience with our comfortable and new ferries. We offer you a professional crew that meets the highest standards. We offer hourly departures with a total of 14 schedules in Playa del Carmen and 14 schedules on the island of Cozumel. The operating hours are Playa del Carmen: From 8:30 am to 9:30 pm. Cozumel Island: From 7:30 am to 8:30 pm. Your ticket is an open ticket, meaning you can choose the best schedule for 6 months (subject to availability and redemption/operating conditions). We are pet friendly, so we have a special area for them. Area with anchors for wheelchairs and special areas and seats for people with different capacities. Pleasant ambient sound, air conditioning and for those who want to enjoy the view of the Caribbean Ocean, we have outdoor areas. An area for luggage storage is available. Your safety is very important to us, which is why travel insurance is included.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
- Preferential seats and designated spaces for persons with different capacities
- Special area for you and your pet to travel comfortably enjoying the journey
- In the event of a no-show, tickets are non-refundable but can be used on another day.
- Because your security is paramount, the name of the lead traveler on the voucher will be the one who can redeem the purchase.
Reviews(84)
Great experience, crew very friendly and helpful. Gerry very clean
Great experience Very clean Very organized Great service
Dear Alex, Thank you very much for choosing Xailing! We’re delighted to know that you had a great experience and that you appreciated the cleanliness, organization, and service provided by our team. At Grupo Xcaret, we are committed to delivering safe, comfortable, and well-organized journeys for all our visitors. Your kind words inspire us to continue providing exceptional service. We look forward to welcoming you on board again soon. Furthermore, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xoximilco, Xenses, or ATV Xperience, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Kind regards, Brenda H. Customer Service — Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
We totally enjoyed our trip! The vessels are incredibly modern and comfortable, featuring excellent air conditioning and great staff who are very well organized. Boarding is a breeze with no long waits to get on the ferry, making the whole journey from Playa del Carmen to Cozumel so smooth and pleasant. Highly recommend!
Dear Vivi, Thank you very much for choosing Xailing! It is fantastic to hear that you enjoyed your journey from Playa del Carmen to Cozumel and that our vessels, facilities, and service contributed to a smooth and comfortable trip. We are happy to know that you appreciated the modern amenities, air-conditioned spaces, efficient boarding process, and the attention provided by our team. At Grupo Xcaret, we strive to offer safe, comfortable, and well-organized transportation for all our visitors. Thank you for your recommendation. We look forward to welcoming you on board again for another pleasant journey across the Caribbean. Furthermore, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xenotes, Xenses, or Xplor Fuego, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Best regards, Brenda H Customer Service – Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
Very good boat. All new and fragrant!
Dear Carlos, Thank you for your kind review. We’re delighted to hear that you enjoyed the ferry and appreciated the cleanliness and excellent condition of the vessel. Providing comfortable, well-maintained, and enjoyable experiences for our visitors is always our priority. We look forward to welcoming you on board again soon. Furthermore, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xenses, Xenotes, or Xplor Fuego, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Kind regards, Brenda H Customer Service – Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
The agents scanned the QR codes on the way in, and on the way back, they demanded the physical ticket that we do not have. They did not even try to scan the codes that we had in a photo. Deplorable. No solution proposed. For the price, it is unacceptable. I do not recommend. There are plenty of other companies like Ultra that are much safer.
Dear visitor, Thank you for taking the time to share your feedback. We would like to mention that at Grupo Xcaret, we are committed to providing attentive service and ensuring a smooth and safe experience for all passengers. However, for the safety and protection of our travelers, it is important to present the physical ticket during both boarding procedures. This information is communicated by our crew at the time of boarding the ferry. We truly regret that this information was not clear to you during your experience, and we are sorry that this situation affected your perception of our service. Please know that your comments will be shared with the appropriate teams, so we can reinforce our communication processes and continue improving the experience we provide to our visitors. We appreciate your feedback, as it allows us to identify opportunities for improvement and strengthen the quality of our service. Kind regards. Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Thank you so much for your service and attention.
Apreciable Guadalupe, ¡Muchas gracias por elegir Xailing! Nos alegra saber que encontró todo muy limpio y que recibió una excelente atención por parte de José Juan. Le haremos llegar sus comentarios. En Grupo Xcaret nuestro propósito es ofrecer un servicio atento y profesional en todo momento. Esperamos tener la oportunidad de recibirle nuevamente muy pronto en Xcaret Xailing o algún otro parque o tour como Xenses, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Great loved the experience and the food
Estimado Mario, ¡Muchas gracias por elegir Xailing! Estamos muy contentos de leer que amó la experiencia que ofrecemos. Apreciamos sus amables comentarios y excelente evaluación, ya que nos motiva a seguir ofreciendo momentos únicos a cada navegante. Esperamos tener la oportunidad de recibirle nuevamente muy pronto en Xcaret Xailing o algún otro parque o tour como Xoximilco, Xel-Há o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
❤️ great We loved we will come back
Dear Nelson, Thank you so much for your kind words. We’re happy to know that your experience was so memorable and that you loved your time with us. It will be a pleasure to welcome you back for another unforgettable visit. Also, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xel-Há, Xenotes, or Xplor Fuego, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Kind regards, Brenda H Customer Service – Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
Very nice crossing. It makes the journey comfortable
Estimado David, Muchas gracias por compartir su opinión. Nos alegra saber que el trayecto, las instalaciones y el servicio fueron de su agrado, y que la travesía resultó cómoda para usted. En Grupo Xcaret trabajamos para ofrecer viajes agradables y seguros a todos nuestros pasajeros. Será un placer recibirle nuevamente en una próxima travesía. Asimismo, le invitamos a seguir explorando los demás parques o tours de Grupo Xcaret, como Xplor, ATV Xperiences o Xoximilco, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Excellent service from purchasing tickets on the website until you disembark at the final destination.
Estimado Ruben, ¡Muchas gracias por elegir Xailing! Muchas gracias por compartir su experiencia. Nos alegra saber que el servicio fue de su agrado en cada etapa, desde la compra de los boletos en línea hasta su llegada al destino final. En Grupo Xcaret trabajamos para ofrecer procesos ágiles y una experiencia integral de calidad. Será un placer recibirle nuevamente en una próxima travesía. Asimismo, le invitamos a seguir explorando los demás parques o tours de Grupo Xcaret, como Xplor, ATV Xperiences o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
