Cozumel: Kuza Escape– Buffet & Open Bar Included

This was the most disappointing beach I have ever visited. We purchased the all‑inclusive Beach Day Premium Pass. When we arrived, we were told to wait for a trolley that would pick us up in a few minutes. It didn’t arrive for about 15 minutes. We were dropped off near a restroom and a pavilion where food was only served to specialty groups—not to the general guests. One person in our party had a severely sprained ankle, yet we were told that if we wanted food, we would have to walk down the beach. It wasn’t a short walk; it was a long walk. When we finally made it, we found chairs, but the surf was so rough that no one was in the water. Our pass included one activity, but staff said the surf was too rough and refused to honor any of them, including paddleboards and kayaks. I asked another employee if I could rent a kayak, and he offered one for $30. So I could rent one, but not use the one included in my package? I also asked about sand toys—another $30. Everything seemed to cost $30 on top of the admission. We felt uncomfortable with how many times the massage staff approached us, even after we repeatedly said “no thank you.” The food was terrible. Flies were buzzing all over it. I had seen YouTubers’ experiences at this beach, and what they were served was nothing like what we got. The food was bland and boring; most of us only ate chips. The drink staff was nice, but they kept reminding us that only a small section of drinks was included. The drinks themselves were awful. The alcohol drinkers in our group said they were watered down and tasted terrible. One beer drinker had twelve beers—he normally feels a buzz after five—and felt nothing. I don’t drink alcohol due to allergies. At one point, a staff member brought me a “non‑alcoholic” drink that actually contained alcohol. I sent it back. I watched him speak to the bartender, and they simply set the drink aside, then picked up and brought the same one back a few minutes later. Because of my allergy, even a tiny amount of alcohol causes my throat to burn and my stomach to feel nauseated. At that point, I had had enough, and we headed to the tram pickup to leave. When we arrived, about twenty people were already waiting. One man asked an employee if the tram was actually on the way. The employee said yes. The man explained he was going to be late returning to his ship because he had already been waiting thirty minutes. The employee rudely told him, “Well, if you don’t like it, you can walk.” A tram eventually arrived, but we were told it was for employees only. We waited longer… finally three trams arrived at once. Why weren’t they spaced out? Overall, this was a frustrating, uncomfortable, and disappointing experience from start to finish.

Highly recommend Kuza beach. We got a taxi round trip from the Cruise terminal. They wait for you till you exit. The beach was beautiful , the good and the service excellent. Plenty of chairs and space. The water park is not included but you may added there if you like.$29 per person ar that time.

If you are looking for a beach that comes with food, drinks and an adults only section while you are in Cozumel for a day, Kuza is your place! Cruise excursions are so overpriced so I always find them on my own. Just leave early so you have plenty of time to return to your ship. We got a taxi at the port and the driver stayed there with us until we were ready to head back.

GOOD: What a beautiful resort. When you arrive the first thing you notice is amount of lounge chairs and palm trees. No problem finding a shady spot. The beach is long and the water is beautiful. BAD: MUSIC: The music is throughout the resort and it’s not too bad but you can’t get way from it unless you pay extra for VIP, which btw doesn’t have nearly as much shade or palm trees. The DJ had the music so loud that you couldn’t get away from it even when you’re in the ocean. The music area has the better access to the beach, close to the bar and buffet area. Just don’t expect to be able to have a conversation or be able to relax without having to pay extra for VIP. SERVICE: Even though you are directed to the bar, don’t get your drinks yourself or you will get a very rude server. Apparently they don’t like it when you get your own drinks and they will let you know it. The resort was not busy at all so I expected to see our server more often but that was not the case. If you want better friendly service, food delivered etc, purchase the VIP for an extra $99 per person. UGLY: DRINKS: The few choices of mixed drinks are watered down and you had one beer of choice. What if you don’t like the beer or limited choices of mixed drinks? Upgrade for an extra $99 per person for VIP. See where this is going? FOOD: Hands down the worst buffet I have ever been to. I didn’t expect top notch food, it is a buffet, but omg the food was horrible. The chicken was so hard I couldn’t even cut into it, the rice pudding was more like rice soup, the cheese quesadillas were cold, the cheese for topping was runny, like they added water to it to extend it. The chips were good. CONCLUSION: Why was everything so bad? Was it because it was a slow day or is this just standard to push you into purchasing the VIP? I did notice that several VIP’s moved to our area and I’m assuming it’s due to the lack of shade in the VIP area. Don’t waste your vacation day and money. Go to a resort where you can have better food, more choices in beer and non watered down drinks and friendly service for the same base price.

An abominable tourist trap! Food was awful. Drinks were a mix of artificial colors and flavors. Guards with whistles telling you to not do anything fun. Avoid at all cost!

Arrive early before the cruise excursion group. Quiet beach at one end. Alcoholic drinks very watery. Limited food choices on buffet as they wanted you to order extra items from the menu. While we enjoyed the beach, would not go there again.

I had a great experience overall. Waiters will bring you drinks 🍹. You will need to go get your food at the restaurant. The buffet was excellent, with lots of food choices and something for everyone. The beach was clean and well maintained. The water near the shoreline wasn’t very clear, but if you swim a little farther out, the water becomes much clearer and more enjoyable. They also have a water park and a nice swimming pool available for an additional fee, which adds even more fun options for families and visitors looking for extra activities. Taxi 🚕 will take you there for $35 up to 4 people.

The beach, buffet and drinks are included. The water park is NOT. The beach has shade and is beautiful and clean!

We had a great time at the beach. We were disappointed the water wasn’t clear like on the picture, but it was very nice and relaxing. The food was good. The drinks weren’t great, but they were ok. Since this is a man made beach it was disappointing that the rocks under were so bad. The kids got their feet cut. Water shoes are a must! The park was enjoyed but the kids! Next time we will add the water park. The family overall had a great time!!

Worst drinks I ever had in Mexico. Very limited drink menu. Only one brand of beer included with package. No can or bottled beer included just one brand of draft beer. All the frozen drinks were just setting in the blender melting until they poured it in a plastic cup and then add the alcohol. When my drinks arrived they were almost completely melted and tasted like coconut sun screen. The buffet would be shut down in the U.S. due to cold food. Told my family not to eat the food in fear of getting sick and running the rest of our vacation. The water is very murky due to the location the beach seems to be located in a slight cove. All the other beach club locations had clear beautiful water that day. Cozumel had at least 4 ships in port that day and Kuza was empty looking probably from some of the real reviews starting to get posted. I can’t imagine this place will be open more two years unless they fix the horrendous food and drinks. Also asked for some bottled water and was told they weren’t included in my package. I know a lot of beach clubs get loud and packed sometimes but do yourself a favor and book something else.