City Half Day Tour of Miami by Bus with Sightseeing Cruise

Very cost effective and friendly. The tour guide was very knowledgeable and helpful to others. Awesome day it was.

First we arrive at the 305 Lincoln the young girl is cuddling nose to nose with the gentleman also working and don’t notice we have walked in. They jump to their feet embarrassed once they see us. He appears to be high talking slow, soft, eye hard to keep open eyes unable to make and hold contact with our conversation. Wow they were into something We leave walk to Starbucks return he is gone another female employee is there We wait for the bus to arrive Bus arrives we walk to get on first step on the bus is broken. Bus is hot no AC on bottom level dirty beyond belief. We go up the steps , more dirty broken seats cracked plastic missing pieces. I take pictures We sit down look around at the crazy condition and realize if they don’t maintain what we see how do they maintain this bus mechanically. We sit there thinking what is the boat going to look like…. We get up go back inside ask for a refund they are rude tells us to wait for the next bus we say no thank you. We need a refund

Horrible damn experience with this company. I should have gone to another one. I will never come back to this place.

They will leave you stranded with no way home after the pier. The bus never came back. We had to call an Uber to pick us and take us back to our hotel.

This is a very unorganized tour! It started with the guy training someone else to get us started. Yes, i know thats normal, but when we are ignored for 5 minutes, its unprofessional. I reserved the bus plus boat tour, and was told that there may be a problem with the boat, so they may have to refund us for that portion of the tour. Was told that the tour guide would let us know if there was a problem when we got to that portion of the tour. On the tour, the seats of the bus were cracked and uncomfortable, The audio system was terrible, so we could barely hear, and the stops were just ok. When we were at the boat tour stop, we were just directed to walk down the pier until we see a sign for the boat tour, while the guide returned to the bus to leave us instead of insuring we would be able to get on the boat after half the bus informed her about what the guy selling the tickets told us about the boat issue. When we found it no one was there. We waited for about 15 minutes for someone to show up only to tell us that the bus company did not pay the boat company for their services so they canceled business until they received payment from the bus company! We had to wait 2 hours for the next bus to arrive! When we arrived back at the bus stop/ticket sales location, they were conveniently closed so they didn't have to give us all refunds!

A disaster, 2 hours late due to a lack of vehicles and problems with the workers. And the bus excursion was very simple and boring.

Well, I honestly thought the crew of tourists and myself were being punk. Why this guy which were two of them one was the spokesperson for the tour and the other guy was the driver whom drove the tour bus. It was two events one was bus and the other was the boat tour when we arrived at the boat tour the spokesperson stated to be back at the destination were he dropped us off at 7:30pm. The boat arrive back to shore @ 7 o’clock. My husband and I went straight to the destination to be picked up it was 7 o’clock, which we had 30 minutes, however we were unsure, but my husband had asked another bus which we knew wasn’t our, he asked what time he think the our bus would come he stated he usually here behind me the driver stated. My husband and I went looking around at 7:15. We arrived back @ 7:30 when we noticed our crew was sitting out there upset, we asked what’s going on they said you might as well uber back to your destination because the driver said they will not be returning and they been out here already and they are not going to return. Wow!! However we have been out there the whole time waiting and just left, went walking around returned back to the pick up spot, every one seen upset. A group no more than 20 people, so my husband and I uber to the place where we were picked up from and explain to the lady that he left the whole group. She told us she believed us because not one person returned back to the building where we was picked up. The driver lied and said he brought 8 people back in, the lady that worked with the tickets. She replied she didn’t see anybody come back nor the bus, she knew that we all was telling the truth, wrote our names down. She was very apologetic because it was shady, lowdown and unprofessional for these guys to leave the whole tourist never came back for us. We all want our money back! Horrible experience.

Bus was ok, girl tour guide was awesome. She provided all information that you should know. Boat boy tour guide was knowledgeable but kicked us from upstairs because of other people viewing. What about our views? We paid for same thing…. I ask him to provide me space for me and kids and he said I have to do myself. There is a no more space on boat then inside and it was very hot. They taking more people then they should on boat , so if you want enjoy the view you have to run and be first to take sitting.

Horrible bus ride. Miserably hit. Not sights to see. Really bad sound system. Guide could barely speak English so we didn't understand a word. The driver was very rude when people didn't give a tip. We took an Uber back to the hotel after the boat tour rather than experience another moment on the bus. The boat tour was nice which is the only reason this enemy got 2 stars

Although the tour was fine, it was advertised as having air conditioning and it did not. That made the trip really hard for someone like me who doesn't do well in the heat.