Cancun Airport: Private Transfers From/To Playa del Carmen
Description
This Transportation is provided for up to 8 passengers. Private vehicle - VW Transporter Sedan or similar. Our bilingual staff will be available at the airport to greet you upon your arrival. The vehicle is solely dedicated for the use of your group and is not shared. Taxes and Airport charges are included. Traveler insurance included.
Tour Options
Highlights
What's included
Pickup Locations & Times
"Hello, we are Beto Go Travel, your host in Cancun & Mayan Riviera. Our staff will be waiting for you with a sign with your name on it. Meeting points: Terminal 3 at Margarita Bar, Terminal 4 at Welcome Bar, and Terminal 2 International at Welcome Bar. Be careful at the airport and don't share your phone or use someone else's phone to contact us. Scammers can impersonate us or Viator, claiming we don't exist or aren't registered, in order to take you away or sell you another service."
Traveller Ratings
Important Information
- Specialized infant seats are available
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
Reviews(16)
Our family used this shuttle service for transportation from the Cancun airport to Playa del Carmen, and the experience on arrival was smooth and positive. Because of that, we also booked and prepaid for our return trip from Playa del Carmen to the Cancun airport. Unfortunately, the return experience was very different. We confirmed our pickup multiple times before the scheduled date, but on the day of our flight the shuttle never showed up, and our attempts to contact the company through the Viator app went unanswered. The only response we eventually received was approval of a refund. While we appreciated the refund, it would have been helpful to know ahead of time that we needed to arrange alternative transportation. In the end, we had to take a cab from Playa del Carmen to the Cancun airport, which cost the exact same amount as the shuttle service. Based on that experience, travelers may want to consider simply booking a reliable cab for the return trip to the airport.
It seems you were the one who changed your accommodation location at the last minute, and my driver was waiting for you where your reservation indicated. Anyway, thank you very much for your comment.
I was so scared to book this because of the reviews. This booking was made on the day i arrived, so it was completely last minute. I did attempt to reach out to the organization to confirm how ill be able to locate the driver upon arrival. no response via viator app or whatsapp. However!!!! once i arrived, i saw my name on a sign and the driver was extremely friendly and the cab was super spacious and clean with AC. all my anxiety instantly disappeared! The only thing i would suggest is the organization reach out just for the reassurance thank you for making this a smooth journey for my family and i. 4.5/5 (0.5 deducted for lack of communication)
Thank you in advance for choosing us. Unfortunately, when it comes to last-minute bookings, it's very difficult for us to receive messages due to the terrible internet service at the airport.
I had a reservation for 3:15 but didn’t get picked up until 3:35. The other times I’ve booked a transfer well in advance, the driver is normally waiting.
I apologize in advance for being late, but there was too much traffic, and when there's traffic, that's what happens.
DO NOT BOOK! Absolute scam of a company. Booked airport transfer from Cancun airport well in advance. Got the usual confirmation emails etc. via GetYourGuide. On arrival our driver was nowhere to be seen. No answer when trying to call on phone or messages to WhatsApp. About 20 minutes after I receive an email from GYG that the operator has cancelled. We were left scrambling for a ride to accomodation - very stressful. Not a single word from the operator themselves. Avoid at all costs if you want to have a good start to your holiday, the potential savings are not worth your while. Used Kalido Travel later in my travels and they’ve been excellent!
I don't understand your message where you accuse us of being fraudulent, and then say your service was canceled. It's not very clear on your part. If your service was canceled, I assume you received a refund. ON THE OTHER HAND, if you have proof that we are a fraud, please send it to us so we can take legal action.
I had a very poor experience with this company’s shuttle service from Cancun to Playa del Carmen. The entire point of booking in advance was to make arrival easier, but it ended up being far more stressful than just grabbing a taxi. After landing, I was not given accurate or clear information on how to contact my driver. I reached out multiple times through the company’s online chat options and received no response at all. I waited in the taxi bay for over 30 minutes with no communication, no updates, and no support. Eventually, I had no choice but to secure another ride so I could actually get to my destination. Only after I had already arranged alternate transportation did the third-party shuttle company finally reach out via WhatsApp. At that point, I requested a refund due to the complete lack of service and communication, but my refund was denied and blamed on the third-party provider. The entire process felt like I was taken advantage of rather than helped. Instead of making an already tiring travel day easier, this service added unnecessary stress, confusion, and cost. I would not recommend this company to anyone looking for reliable airport transportation.
I was reading your comments, and to begin with, I don't have you as a registered client. You say you couldn't contact us, but on the other hand, you say the agency refused to give you a refund. Usually, when someone doesn't arrive at their pickup time, we mark it as a no-show. Perhaps it was one of those cases, but if the agency didn't give you your refund, we have nothing to do with it.
Driver was professional and able to find very easily after coming out of airport lobby. Communication through whattsup. SUV was clean and without any funny smell. Prompt departure after pick up. Overall a great experience.
very good service , communicate through Watsup, meet at the lobby with the sign, private car, friendly communication
Be sure to tell them exactly what you need and have WhatsApp so they can communicate with you. The drivers were good and no problems.
We had to change our arrival date and time due to flight issues. It was easy to communicate via the Viator app and the operator was flexible and helpful. We had some issues finding each other at the airport but it’s a zoo outside with 100’s of shuttles and drivers so not anyone’s fault, just be prepared to have to look around and stand your ground with the guys who try to convince you to go with them and “help” you find your ride. They will expect a fee for the help. Once we found the driver he was lovely, friendly and we were on our way. The vehicle was very comfortable and air conditioning was working great! We got safely to our destination and would book again 100%. Thanks!
Thank you so much
I highly recommend Beto Go Travel, our various shuttles arrived on time. We had high rated vehicles that are clean with five-star service. Beto Go Travel went above and beyond, with short notice and lost items found! Thank you, Beto, for providing us with a seamless and positive experience! Book Beto for your shuttle needs in Quintana Roo!
