Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow
Description
Choose from several convenient door-to-door pickup options, ensuring you are collected directly from your address for a smooth and comfortable start to your tour. Visit UNESCO World Heritage Site, a former German - Nazi concentration camp Auschwitz-Birkenau, where more than a million Jews and other prisoners were oppressed or killed during World War II. The flower-strewn Death Wall, national memorials, gas chambers and crematoriums, preserved ruins, the remains of hundreds of barracks, watchtowers, the railway line and ramp - all form a moving testimony to the number of those who lost their lives.
Tour Options
Itinerary
Your tour begins with transportation from Krakow (hotel or address you specified). Auschwitz-Birkenau Museum is located in the town Oswiecim, about 1h15min in one way (65km). Every driver we cooperate with has all required by EU permissions for passenger transport. An English speaking and friendly leader of the group will assist you at any time you need. After arriving in Oswiecim, have a short break to grab a coffee or keep an eye on outdoor exhibitions.Then be kindly introduced to your local and professional guide who is licensed by Auschwitz-Birkenau Museum.
Start your tour by walking through the gate to the first camp - Auschwitz I - originally conceived as a concentration camp, to be used as a detention centre for the many Polish citizens arrested after Germany annexed the country in 1939, with the most recognizable sign Arbeit Macht Frei (Work Makes You Free).This part usually takes 2 hours and you will be using a headset to hear your guide clearly. The group according to the Museum’s rule counts up to 30 people making the visit comfortable and accessible for every participant. Visit the original wooden buildings, fortified walls, barbed wires, gas chambers and crematoria - all of those leave a shocking impression allowing to imagine the scale of Holocaust.
After the 1st camp short break up to 15 minutes is planned. You will be taken by us to visit the second part of the tour - Birkenau (Auschwitz II), only 3 minutes away, which is the largest camp built and operated for the specific purpose of making Europe ''Judenrein'' (free of Jews). The same guide continues a poignant lecture about the camp in the village Brzezinka (Birkenau) which was constructed in 1941 on the order of Heinrich Himmler (SS commander) and could hold some 90 000 prisoners.You will be told about terrible stories of unimaginable living conditions as well as cruel selection and pseudo-scientific medical experiments made by prominent Nazi doctors including Josef Mengele. A history about soldiers of the 60th Army of the First Ukrainian Front opened the gates of Auschwitz on January 27, 1945, which meant the final liberation, ends your tour with a feeling, both this genocide should never have happened and it can not happen again.
After completing the tour, the driver will drop you at your hotel or address in Krakow.
Highlights
What's included
Pickup Locations & Times
The hours you book are tentative and may change. The exact pickup time will be confirmed a day before the tour (in the afternoon at the latest).
Traveller Ratings
Important Information
- Specialized infant seats are available
- Suitable for all physical fitness levels
- [DEPARTURE] Booked times are tentative and may change due to schedule at the Auschwitz Museum and traffic conditions.
- [DOCUMENTS] **Full names of all participants MUST be provided during booking (the same as on ID or passport, no nicknames). Passport or ID is MANDATORY for each participant and will be checked. No ID = NO ENTRY!**
- [VISIT] Guided group tour only, no individual pacing. Respectful behavior and smart casual dress required. Eating, smoking, and loud behavior are not allowed.
- [PICKUP] Some Krakow hotels are in traffic-restricted zones. Pickup will be arranged from the nearest accessible point and you will be informed in advance.
- [LUNCH] Lunch is not included. There is no time for a full meal between visits, and no food facilities on-site, so please bring a snack.
- [SECURITY] An airport-style security check is required before entering the Auschwitz-Birkenau Museum.
- [WEATHER] The tour runs in all weather. Up to 70% of the visit takes place outdoors, so please dress appropriately and bring water on warm days.
- [CHILDREN] Children must be accompanied by an adult. Infant seats are available. Due to the sensitive nature of the site, the tour is recommended for ages 13+.
- [PHOTOS] Photography is allowed except in marked areas. Flash is not permitted inside buildings.
- [RENOVATIONS] Due to roadworks in western Krakow, pickups in that area are not possible. The Straszewskiego 19 meeting point is temporarily closed. We will arrange a nearby alternative if needed.
Reviews(808)
Unforgettable experience very emotional but so glad I did it, guides so knowledgeable giving lots of information
The organisation from hello cracow was outstanding. Communication through whatsapp was reassuring and so helpful. Transport was great and all the staff were super kind and helpful. Our tour guide Hubert was amazing. He was so informative about Auschwitz and respectful of the individuals who lost their life in that place. Cannot find any fault with this tour at all.
The guide was uninterested and dispassionate and walked quickly uninterrupted through the buildings took no questions gave no information other than basics Very disappointed. Felt i was being led through a disney park. I would have preferred a small or semi private tour with a knowledgable compassionate guide
Thank you for sharing your feedback. We are very sorry to hear that the guide’s approach and the pace of the visit did not meet your expectations. A visit to Auschwitz-Birkenau should always be handled with sensitivity, respect and meaningful historical context, so we understand your disappointment. Please contact us directly with your booking details and travel date so that we can investigate this properly and provide clarification.
Absolutely the best guide , most organised arrangements cannot fault from booking in England to getting on the coach in krakow. Also went on the salt mine trip again faultless. Thank you so much
Thank you for your wonderful feedback 💙 We’re delighted to hear that everything was perfectly organised from booking in England to boarding the coach in Kraków. It is also lovely to know that you enjoyed both the Auschwitz and Salt Mine tours. With Hello Cracow, you can always expect: ✅ Smooth and well-organised service ✅ Clear communication from booking to return ✅ Comfortable and reliable transport ✅ Knowledgeable and professional guides #HelloCracow #AuschwitzTour #WieliczkaSaltMine #KrakowTours #WellOrganised #ProfessionalService
A must do experience be prepared to be emotionally challenged
Thank you for your feedback 💙 We’re delighted to hear that you found the visit so meaningful. Auschwitz-Birkenau is a powerful and emotional experience that leaves a lasting impression. With Hello Cracow, you can always expect: ✅ Respectful organisation ✅ Knowledgeable guides ✅ A meaningful and reflective experience ✅ Professional support throughout the day #HelloCracow #AuschwitzTour #BirkenauMemorial #NeverForget #RespectfulJourney
Hello Cracow were amazing with sending up to date information, communication was clear with everything you need to know. Driver arrived promptly, lovely vehicle, and the day ran smoothly from start to finish! Would 110% recommend.
Thank you for sharing your experience 💙 We’re thrilled to hear that Hello Cracow made your Auschwitz & Birkenau tour smooth and well-organized, with clear communication and a prompt, friendly driver. Your recommendation means a lot to us! With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Smooth, well-organised logistics ✅ Comfortable and reliable transport ✅ A deeply meaningful and reflective experience We appreciate your feedback and hope to welcome you on another tour soon. #HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #WellOrganised #CustomerExperience #HighlyRecommended
Perfect very friendly and communications throughout exceptional
Thank you for sharing your feedback 💙 We’re delighted to hear that your experience with Hello Cracow was perfect, and that our team’s friendliness and communication met your expectations. With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Smooth, well-organised logistics ✅ Comfortable and reliable transport ✅ A memorable and meaningful experience We look forward to welcoming you on another tour soon. #HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #WellOrganised #FiveStarService #HighlyRecommended
From start to finish Hello Cracow were excellent. Great communication and via What’s app too so we knew the time, driver and registration of the vehicle for our pick up. Magda was our driver and she was very personable. The Auschwitz tour was very moving and our tour guide was very passionate and knowledgeable. The tour company also offered a lunch box which is definitely worth purchasing as you do have limited time between the two sites. It was really nice too. I would definitely recommend this company if you’re planning a visit to Krakow. Thank you for a great tour 😊
Thank you for sharing your feedback 💙 We’re delighted to hear that your Auschwitz and Birkenau tour with Hello Cracow was a moving and memorable experience. It’s wonderful that communication via WhatsApp, the driver Magda, and the tour guide’s passion and knowledge all contributed to making the day smooth and meaningful. We’re also glad the lunch box added convenience during your visit. With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Smooth, well-organised logistics ✅ Comfortable and reliable transport ✅ A deeply meaningful and reflective experience We truly appreciate your recommendation and hope to welcome you on another tour soon. #HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #WellOrganised #PunctualAndReliable #MeaningfulJourney #HighlyRecommended
I would highly recommend this company . Turned up on time in a lovely Mercedes have informative and the tool guide was excellent Even before the trip, they were regular contact
Thank you for sharing your feedback 💙 We’re delighted to hear that your experience with Hello Cracow was excellent from start to finish, and that the punctual Mercedes pickup, regular communication, and informative guide all contributed to a smooth and enjoyable tour. With Hello Cracow, you can always expect: ✅ Knowledgeable and professional guides ✅ Comfortable and reliable transport ✅ Clear and consistent communication before the tour ✅ A well-organised and stress-free experience We truly appreciate your recommendation and hope to welcome you again on another tour soon. #HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #WellOrganised #HighlyRecommended #TravelWithRespect
Our Catholic pilgrimage had an itinerary change and were not going to be going to Auschwitz after all, so we booked this for our free afternoon/evening. It was very convenient to be picked up at the hotel & the price was reasonable. Our guide at the camps was very informative and we really felt like we learned new information from him.
Dear Guest, We are glad that your group’s Auschwitz-Birkenau tour fit smoothly into your changed itinerary. It’s wonderful to hear that the hotel pickup, reasonable pricing, and our guide’s informative explanations made the experience convenient, educational, and enjoyable for your group. #CustomerFeedback #Auschwitz #Birkenau #HelloCracow #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect
