Grand Oslo E-Bike Erlebnis

We booked the Grand E-Bike Tour of Oslo as a special family activity to celebrate my 50th birthday. Unfortunately, the tour was anything but "grand" because it never took place. We arrived at the designated meeting point after spending over 20 minutes walking across the city with our family, only to discover that the guide simply did not show up. We tried every available method of communication, including email, telephone, and WhatsApp, but received no response whatsoever. To make matters worse, we were required to wait an additional 30 minutes before Viator could officially cancel the booking. At the time of writing, two days have passed and the tour operator has still made no attempt to contact us, explain what happened, or even offer a simple apology. The most disappointing part is that this was meant to be a memorable family experience as part of my birthday celebrations. Thankfully, my family made sure the day was still enjoyable despite the inconvenience and the wasted time. I can see that this company has many positive reviews, and perhaps most tours do go ahead as planned. However, our experience raises serious concerns about reliability and customer service. If you choose to book, be aware that there appears to be a risk that your tour may simply not happen, leaving you stranded with no communication or support. A no-show can happen. Failing to communicate, apologise, or take responsibility afterwards is much harder to excuse. Unfortunately, based on our experience, I cannot recommend this tour operator.

We had an awesome time on our e-bike tour. It was a great way to see the major sites in Oslo. Our tour guide Erica was very knowledgeable!

A great way to get to know Oslo city. We had a very informative tour guide. Strong, sturdy bikes and easy to use. Signs to the bicycle rental location would be helpful though.

Don’t book as the reviews stated below this is a no-show operation, currently standing at the door, rang the doorbell, no answer. Knocked on the office door., no answer, called the phone number, busy. reported, to Viator.

Bad weather will not necessarily cancel the tour. We contacted Viator first the day prior to the tour that weather alerts had storms moving into the area when the bike tour would be taking place, because it was inside the 24 hour window, no refund unless the tour operator cancelled. We messaged the tour operator and got no response. On the day of the tour the storms were present and we felt with the heavy rain and cold it was not safe to go, and again tried to find out if it was cancelled and got no response. We asked for a refund and have yet to hear anything two days later. I am not pleased with the response or the actions. Will not recommend any early bookings where weather may be a factor. Having other Viator excursions coming up and some quite costly, probably will rethink these.

No show from guide! Waited 40 minutes… called the number numerous times - no answer… huge disappointment! Hope the refund is quick to be sorted - for all booked on the tour!

Don’t do this wasted our day in Oslo . Very cross . 4 of waited & they didn’t turn up , did not answer phone calls 🥹🥹🥹🥹

We road by the majority of the things to see in the city. Israe gave us advice on place to visit and walk around. It was a great way to start our Oslo visit and become oriented with the city.

Starting with the positives, our tour guide was very knowledgeable and friendly, and she provided interesting historical insights at each stop. Now for the challenges with this tour. First, the meeting point was extremely difficult to find. We arrived by cruise ship, and it took us approximately 35 minutes to walk there. Once we reached the area, we still had trouble locating the exact meeting point, as it was situated down an alley with no signage. Had some helpful locals not reassured us that we were in the right place, we likely would have headed back to the ship because we genuinely thought the location didn’t exist. When our tour guide arrived, she opened a locked door where the bikes and helmets were stored. The setup felt a bit disorganized, but once everyone found a helmet that fit, we were on our way. One important recommendation: if you are at all timid or uncomfortable riding a bike, I would not recommend this tour. The route involved approximately 2.5 hours of city cycling alongside trains, trams, buses, cars, scooters, and pedestrians—essentially every type of city traffic imaginable. That said, we did see some interesting sites and appreciated the close-up access to locations that you simply wouldn’t be able to experience from a tour bus.

Canceled on us and it was the main activity we had planned for the day. We dropped by the location the day before and found 3 people waiting outside who just learned that were canceled for their tour that day. By the way, weather was fine both days